Customer Service High School

jamara s. clay

**** ****** **** # * *** angeles, ca 90016323-***-**** email:

******.****@*****.***

SUMMARY OF QUALIFICATION

. Strong Organizational Skills and Detail Oriented

. Ability to develop positive relationships with clients and colleagues

. Work effectively within a team as well as independently with minimal

supervision

. Excellent Communication Skills (written and Verbal), Positive Work

Ethic

. Proficient in Microsoft Office, Outlook and Internet.

. Operates Office equipments such as Fax, Copier and Scanner

efficiently.

. Efficiently Handles Multiple Phone Line System.

Work experience

First To Serve,INC Los Angeles, CA

10/2010-06/2006

Housing Assistant

. Typed documents using Microsoft word and excel.

. Operated multiple phone line switchboard to answer, screen and forward

calls, providing information, taking messages and scheduling

appointments.

. Performed administrative support tasks such as ordering supplies, and

operating calculators and computers to work with invoices, and other

documents.

. Greeted persons entering establishment, determined nature and purpose

of visit, and directed and escorted them to specific destinations.

. Heard and resolved complaints from customers and public.

. Filed and maintained records.

. Transmitted information and documents to customers, using computer,

mail, or fax machine.

. Scheduled appointments, and maintained and update appointment

calendars.

Alloy Los Angeles, CA 07/2003-

05/2006

Junior Accountant/Receptionist

. Responsible for the Accounts Payable and Receivable by checking

figures, postings, and documents for correct entry, mathematical

accuracy, and proper codes.

. Classified, recorded, and summarized numerical and financial data to

compile and keep financial records, using journals and ledgers and

spreadsheets.

. Preformed Receptionist /Clerk duties: Answering multiple phone lines,

faxing, scheduling appointments of clients.

. Ensured Supply Inventory at all times.

. Assisted the transition of Vendors by efficiently changing and

updating the vendor forms.

. Provided Excellent Customer Service.

CVS Beverly Hills, CA

08/2001-01/2002

Scan Coordinator/Cashier

. Responsible for the price change adjustments on all products according

to the daily emails from Corporate office.

. Posted weekly sale ads.

. Provided excellent customer service. Greet customers entering

establishments.

. Received payment by cash, check, credit cards, and automatic debits.

. Issued receipts, refunds, credits, and change due to customers.

. Counted money in cash drawers at the beginning of shifts to ensure

that amounts are correct and that there is adequate change.

. Maintained clean and orderly checkout areas.

education

Crenshaw High School Los Angeles, CA

Diploma

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