Customer Service Quality Assurance

BENJAMIN T. ANDERSON

*** ****** ****** *********, ** 07823 908-***-****

E-mail: ***.*********@*****.***

PROFESSIONAL EXPERIENCE

Foster Wheeler Clinton, NJ

April 6, 2009 – present

Administrative Claim Representative

• Research claimants’ work histories by company and location through Foster Wheeler’s legal department

• Cross-reference work histories with Foster Wheeler contract database

• Identify and analyze contracts that include equipment containing asbestos

• Produce completed results in Excel spreadsheet to be sent back to claimants’ law firm for further review before litigation

Harmonix Music Systems, Inc. Cambridge, MA

June 23, 2008 – October 6, 2008

Quality Assurance Video Game Software Tester

• Tested software/hardware of future game releases while working closely with the game developers to ensure the gaming

experience and products are as perfect as possible for potential consumers

• Required maintaining a database of all “bugs” found using Bug Tracking software

• Utilized MS Outlook to email and attach test case results to the appropriate department heads

HiWired, Inc. Needham, MA

February 25, 2008 – June 20, 2008

Customer Service Specialist

• Called Comcast customers to inform them of the benefits included in their subscriptions, answer questions about their

services, explain how to use all of these features

• Assisted Comcast customers with troubleshooting the installation and removal of anti-virus and other software; discussed

how to access and use their email, as well as how to navigate through the Comcast.net website

• Provided each customer with a virtual tour of the Comcast.net website by means of remote-controlled screen sharing

Lucent Technologies (contract position) Whippany, NJ

June 2004 – January 2008

Administrative Assistant/Web Administrator

• Updated and maintained an internal web site for the Wireless Product Realization Department, providing designers as well

as customers with up-to-date process documentation, metrics, on-line forms, and status reports.

• Updated Excel spreadsheets and Word documents, reviewed and printed documents using Adobe Acrobat, emailed

documents to department members using Microsoft Outlook

• Maintained/ updated Departmental Org charts and photo galleries.

EDUCATIONAL BACKGROUND

University at Albany Albany, NY

September 2003 – December 2007

Bachelor of Music

Concentration: Music Technology; Major G.P.A.: 3.2

Pertinent Course Work: Computer Applications of Music, Computer Applications of Business, Elementary Statistics, Creative

Writing, Principle Economics I: Microeconomics, Behavioral Foundations of Management, Financial Management

COMPUTER SKILLS AND INTERESTS

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Typing speed: 120+ wpm. Microsoft Office 2007, Microsoft Outlook 2007,

Microsoft Front Page 2007, Adobe Acrobat Reader

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Exceptional proofreading /analytical skills ProTools LE, Max MSP and Peak

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• FINALE Print Music and FINALE 2005

• Professional musician, with over seventeen years experience in piano, voice, and guitar, with radio airplay in the United

States and Europe

• Helped run and manage a student-led musical a cappella group – the University at Albany Earth Tones – managing a

$10,000 budget for a 2-week tour across the United States once a year, involving the scheduling of concerts as well as hotel, food

and gas expenditures

References will be furnished upon request.

Contact this candidate