Management Manager

FRED BLUSH

North Bend, WA 425-***-**** abho2q@r.postjobfree.com

Executive Summary

Director/VP of IT Operations with demonstrated expertise leading mission-critical computing and IT

infrastructure components for Fortune 500 public/private companies. Experience building, scaling, and

managing state-of-the-art technology solutions responsible for serving over 15,000 internal users, in addition to

millions of external customers and transactions. In-depth knowledge of modern data security procedures and

global data storage and recovery methodologies. Global experience that includes leading IT teams, cross-

functional projects, and resource deployments across multiple sites and countries.

Areas of Expertise

IT Operations/Infrastructure Management IT Auditing, Compliance & Investigations

Information Security Expertise / CISSP Certification Change Management / Restructuring Initiatives

Strategic Planning & Business Goal Alignment Cost-Cutting & Process Improvement

Enterprise-Wide Project/Program Management SLA (Service Level Agreement) Compliance

NOC / Data Center Strategy & Maintenance RFPs, Vendor Management & Outsourcing

Large-Scale HelpDesk & IT Support Management Point-of-Sale (POS) System Expertise

Disaster Recovery & Continuity Planning Staff Supervision, Training & Mentoring

Career History & Key Accomplishments

STARBUCKS COFFEE CO. Seattle, WA: 2001 TO PRESENT

Director, Infrastructure Services 12/09 to Present

Responsibilities: IT Operations, Data Center Facilities, Roasting Plant IT Support, Production Control,

Infrastructure Deployment and Operational Security.

• Serve as key liaison to the Starbucks manufacturing/distribution departments to ensure the proper

technologies and processes are in place to support new product rollouts.

• Manage the central cost center for AOP and project funding, present to Sr. leadership.

• Facilitate weekly meetings among the 6-member Infrastructure Director team.

• Chief Project Sponsor and Director in charge of data center relocation to Chandler, AZ.

• Work closely with the VP of Information Security to help build an air-tight data security strategy.

• Championed development of an executive dashboard to provide daily updates on production and

operational metrics to the company’s senior leadership team.

• Participated in a comprehensive organizational analysis of the IT infrastructure organization to identify

changes that would better align IT with the company’s current/future business needs.

• Act as primary SOX findings mitigation contact for IT Infrastructure.

• Leader of numerous process improvement and efficiency measures related to the company’s IT

environment (i.e. Racking servers, decommissioning servers, loading OS and tools on servers, patch

management, port assignments, telecom support level 1 and 2, maintenance contract management)

• Leading the effort to look into containerized data centers for possible expansion needs, including an

evaluation of Cloud Computing alternatives for the Starbucks data center.

• Responsible for 2 company-owned and 3 co-located (colo) data center facilities.

Director, IT Operations & Asset Protection 10/03 to 12/09

Responsibilities: IT Operations, Data Center Facilities, Roasting Plant Support, Production Control,

Infrastructure Project Delivery and IT Asset Protection.

• Managed the implementation of a brand-new Computer Security Incident Response Team (CSIRT).

• Led operational functions for all of the company’s disaster recovery exercises.

• Directed a project to upgrade the skill sets of Operators to provide level 1 and level 2 NOC support.

• Provided key input on corporate IT security issues and performed investigations, when necessary.

Fred Blush Resume, Page 2 of 3

• Developed outline of security projects in accordance with Sarbanes-Oxley requirements.

• Responsible for all facets of IT Operations disaster recovery implementation.

• Served on the Executive Steering Committee for security projects.

• Responsible for project-managing over 50 per year large-scale IT infrastructure deployments across all

Starbucks office facilities, roasting plants and data centers.

• Formed a security operations team to provide 24x7x365 security support and response.

Manager, Enterprise Systems Administration 5/01 to 10/03

Responsibilities: Managed a team of technical professionals providing second-tier support and system

administration for a large enterprise consisting of UNIX, Windows 2000 and iSeries systems.

• Oversaw implementation and maintenance of email, systems security and remote access.

• Improved SLA compliance from 78% to 95% by restructuring the department to provide better

concentration of knowledge and to increase service levels.

• Managed the conversion from Exchange 5.5 to Exchange 2000, in addition to a project to secure the

company’s Windows 2000 system admin account.

• Provide international support for offices in Europe and Asia.

• Acted as lead Starbucks contact for Microsoft Premier Services support.

EDDIE BAUER\SPIEGEL GROUP INFORMATION SERVICES Redmond, WA: 1995 to 2001

Director, Operations and Technical Services 6/99 to 4/01

Responsibilities: Retail and Corporate Help Desks, Data Center, Computer Operations, Desktop Support,

Network Services and Systems Administration.

• Acted as chief liaison between support areas, applications development, the technical architecture group,

and all of Eddie Bauer’s internal business units.

• Created and managed a $7.9M budget for 7 separate cost centers; met goals within .05% of budget.

• Provided CIO with capacity planning upgrades and infrastructure migration plans.

• Worked with managers to create and monitor development plans for over 85 associates.

• Completed 83% percent of projects in 2000 before assigned time and budget parameters.

• Reduced open problem tickets by 51.8% and priority problems by 10% in 1999 and 2000.

• Managed a project to implement Websense internet content filter at Eddie Bauer..

• Overall responsibility for the Eddie Bauer network security.

• Provided 7 by 24 on call management support for I.S. Operations Redmond and Help Desks.

• Directed the disaster recovery program for Eddie Bauer systems.

Manager, Spiegel Group I.S. Help Desks 2/98 to 6/99

Responsibilities: Ran Help Desk function supporting 5 separate companies and 9 geographic locations.

• Within 6 months, completed the consolidation of 5 separate Help Desks into a single cohesive unit.

• Determined and enforced escalation procedures and SLO compliance notification.

• Member of a Task Force to establish change and problem management policies/procedures.

• Determine the strategy for Help Desk services and planed/executed all relevant strategic projects.

• Formed a Help Desk Advisory Committee to provide client feedback on services.

• Led the selection of a LAN-based call management system.

Manager, Stores Support Services 9/95 to 2/98

Responsibilities: Managed daily operations of the Help Desk for Eddie Bauer and Spiegel stores (550).

• Saved the company over $150,000 on service contract fees by analyzing services offered.

• Completed an RFP process resulting in a savings of $800 per register by changing vendors.

• Recovered over $300,000 in hardware costs by recycling equipment from closed stores.

• Managed the installation of POS equipment in over 150 stores.

ASSOCIATED GROCERS Seattle, WA: 1986 to 1995

Fred Blush Resume, Page 3 of 3

Paynet Specialist 5/91 to 9/95

Responsibilities: Provided support for the debit, credit, and check approval systems.

• Acted as purchasing agent for the department.

• Managed store hardware installation for 100 locations.

• Monitored Tandem system processes, escalating problems to the outside vendor for resolution.

• Acted as level 2 support for UNIX-related problems, tested and documented new releases.

Store Systems Consultant/Specialist 2/86 to 5/91

Responsibilities: Provided support for this leading chain of retail grocery stores, including the acquisition of

hardware/software for backoffice systems and support for POS equipment operations/installations.

• Provided consulting services to ensure store owners are acquiring the proper equipment.

• Set up bulk purchasing agreements with vendors.

• Installed, configured and train store personnel on the use of computer equipment.

• Consulted with store management on equipment acquisition.

• Provided pricing files and train store personnel in operation of the equipment.

• Ensured ongoing store compliance with price file integrity policies.

Education & Training

BA in Distributive Education Central Washington University Ellensburg, WA

Certifications:

CISSP (Certified Information Systems Security Professional) Shon Harris

ITIL Foundations Certification HP Professional Training

MOF Microsoft Operations Framework SQLSoft

Additional Professional Development:

• Microsoft Security Seminar

• CompTia Network+ and Security+ courses.

• Microsoft seminar in hardening the IT Infrastructure.

• TCP\IP, Networking, and UNIX Scripting Classes University of Washington

• Professional Management Training Series (Negotiations, Project Management, Consulting Skills for the

Information Systems Professional, Communication Skills) Eddie Bauer Management School

• MS 2151 – Windows 2000 Network and Operating Systems Essentials Netdesk

• MS 2152 – Implementing Windows 2000 Server and Professional Netdesk

• MS 2126 – Managing a Windows 2000 Network Environment Netdesk

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