Customer Service Quality Control
Resume:
Essie L. Dodson
Philadelphia, PA 19124
********@*****.***
OBJECTIVE
To obtain a position that will allow a company to utilize my skills and
education with an opportunity for growth and advancement
TECHNICAL SKILLS
Customer Service, Microsoft 2000, Microsoft XP Professional, Computer
Hardware, Computer Upgrading of Hardware and Software, Computer Software,
Active Directory, Peer to Peer Networking, Network Security, Blackberry,
Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer, Windows 2007
Suite, Desktop Operation System Installation, Imaging from a Network,
Detail oriented, Problem solving.
EDUCATION
Strayer University, King of Prussia, PA Major:
Information Systems
Pursuing: Bachelors Degree Credits: 81
CHI Institute, Broomall, PA Diploma: Computer
Support Technician
GPA: 3.5/ Credits:
54
Metropolitan Career Center, Philadelphia, PA
Certificate: Office Technology
PROFESSIONAL EXPERIENCE
Receptionist, Alcidonis Law Office (Internship), Philadelphia, PA
August 2010-Febuary 2011
. Answered incoming calls, screened each call and promptly routed them
per instruction.
. Greeted all guests in a professional manner.
. Drafted and formatted letters to attorneys, courts and clients,
created reports with Microsoft Excel.
. Created files for new clients and/or cases.
. Walked potential clients through the intake process.
Computer Support, Team Children, (Volunteer) Audubon, PA
September 2009 - Present
. Refurbish computers for children through successful completion of
reimaging.
. Install and troubleshoot Windows XP and Microsoft Office.
. Adjust icons on desktop and toolbar according to specific
guidelines.
. Inventory computer CPU, components, hardware, software and
operating systems
. Install RAM, CD-ROM, DVD burners and other computer hardware
components.
. Verify antivirus is installed on the systems and functioning
properly.
. Ensure computers are set up with networking capability and internet
access.
Financial Aid Representative, Strayer University, King of Prussia, PA
May 2007 to February 2008
. Provided assistance to students applying for financial aid.
. Processed incoming student loan checks.
. Assisted in preparation of reports, internal audits and file
reviews.
. Utilize Microsoft Outlook in scheduling appointments, sending e-
mail and
Admissions Office Secretary, Strayer University, King of Prussia, PA
June 2006 to May 2007
. Prepared external correspondence.
. Distributed and collected timesheets each pay period.
. Reviewed employee timesheets, made sure that all signatures of
authorizing officials were present.
. Verified attendance, hours worked, and posted information onto
designated records.
. Recorded hours manually into Payroll system.
. Provided supervision to the Admissions Assistant.
Childcare Provider, Children's Images, Philadelphia, PA
August 2003 to June 2006
. Provided assistance with hygiene.
. Distributed meals and provided skill training.
. Assisted with recreational activities.
Operation Assistant/Title Clerk, Daimler Chrysler, Horsham, PA
March 2001 to April 2003
. Filing, preparation of files and label printing.
. Barcode scanning and inventory control.
. Customer service, quality control and title research.
References available upon request
Contact this candidate