Customer Service Data Entry

MIRJANA NIKOLOVSKA

*********@*****.***

* ******* ****

PARSIPPANY, NJ 07054

973-***-****

OBJECTIVE

To acquire a position where I can apply my professional experience in

developing and cultivating a career for growth and development

SKILLS

Full knowledge of AIG computer systems, E-Start, EPRS, AIWCS, EZ Browser,

EZ Audit, EWC, PL.Search, WTS 4.0, Paradox

Proficient in MS Office, MS Word, MS Excel

Excellent filing and organizational skills

Knowledge and experience with corporate operational procedures

Excellent customer service

. Develop strong relations with Brokers

EXPERIENCE

American International Group Parsippany, NJ

November 2002 - November 2010

Quality Analyst Middle Market (May 2004 - November 2010)

Reviewed 40 percent of the Workers Compensation policies before being

committed

Mailed all policies issued to the broker with posting notices at a timely

manner

Checked for states that need to be countersigned and or licensed and

processed letters

Processed endorsement

Reserved New Business submissions in E-start and setup folders for handling

Reviewed self Audits

Created reports and sent Audit Worksheets and Audit Advises

Clerical Middle Market (February 2003 - May 2004)

Assigned policies to underwriters for MM and USL&H with binder letter

Accurately entered policy numbers in the system and quoted information in

Paradox

Researched submission numbers and policy numbers for underwriters

Coordinated delivery of faxes - sorts and distributes

Initiated 'rush procedures' which guarantees 'rush' projects of quotes and

policy issuances to be completed quickly within the time of submission

Met all guaranteed deadlines and enhanced copy room operations.

Processed endorsements

Provider Maintenance Data Entry Clerk (November 2002 - February 2003)

Data entry of medical provider data into an internal system

Reviewed all data for quality and accuracy

Reviewed documents and identified differences between professional and

facility providers

Special projects as assigned

Maintained customer service

Benefit Plan Administrator

Montville, NJ June

2000 - March 2001

Assistant Bookkeeper

Accurately updated and imputed information of patients

Knowledge of Co-pay, HMO, and Insurance verification

Processed medical claims using ICS 9 and CPT

Posted internal employee benefits such as medical and pension plans

Contact this candidate