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Customer Service Representative

Location:
Bronx, New York, 10465, United States
Posted:
March 28, 2011

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***** *********

*** ********* ******

Bronx, NY *0465

Cell# (917) ***-****

Email: ***********@*****.***

OBJECTIVE

To obtain a position that will utilize my skills and offers professional growth and future

advancement

PROFESSIONAL EXPERIENCE

Garyline Promotional Products 04/06-07/08

Call Center Customer Service Representative

Ÿ Answered customers inquires regarding product line in call center

Ÿ Processed customers orders and provided DNB for new customers credit history

Ÿ Follow up on customers orders and discrepancies

Ÿ Relieved receptionist on a rotating basis

Spherion Temporary Agency

Various Temporary Positions 01/06-03/06

Ÿ Meet and greet visitors, answered switchboard directing caller to appropriate extension

Ÿ Word processing such as typing correspondence, inter-office memos

Forum Temporary Agency

NYU SOM Bellevue Hospital 08/05-11/05

Program Assistant

Answered inquires regarding conferences for staff members and location of meeting

Ÿ Processed expense accounts for department and submitting information to the accounting

department

Ÿ Assisted in typing correspondences, inter-office memos, conference schedules for critical care

departments and nurse stations

Forum Temporary Agency

MT. Sinai Medical Center 03/05-07/05

Receptionist/Administrative Assistant

Ÿ Meet and greet clinical visitors and directed them to appropriate staff members

Ÿ Answered inquires regarding the clinic and route calls to social workers and psychologists

Ÿ Typed requisitions purchase orders and submitted to accounting department

Ÿ Scheduled conference room on a weekly basis for events

Ÿ Sorted and distributed mail and faxes to departments of the health center

FAO SCHWARZ

Seasonal Temp Position/Drop Ship Coordinator 10/04-12/04

Ÿ Download online drop ship orders from commerce hub on a daily basis

Ÿ Processed online and NY store orders in the JDA computer software

Ÿ Faxed and or emailed orders directly to vendors for shipment

Ÿ Tracked orders delivery status via carrier and entered shipping status on commerce hub

IDI Construction

Office Assistant 07/03-10/04

Ÿ Processed subcontractor vendor work orders, purchase orders in Timberline database

Ÿ Invoiced vendors and organized paperwork for accounting department

Ÿ Composed correspondence to accounts that were delinquent

Ÿ Handled accounting incoming calls and directing them to appropriate person

Ÿ Relieved receptionist on a rotating weekly schedule

***** Hartman Intimates

Customer Service Representative/Data processor 05/00-07/02

Ÿ Handled all aspects of customer service department for lingerie division

Ÿ Created and maintain spreadsheets using MS Excel to track inventory and sales reports

Ÿ Compiled reports and correspondence letters using MS Word and Excel applications

Ÿ Assisted all sales representative with reports and textiles needed to increase productivity

Ÿ Processed clients orders and provide general account maintenance

Ÿ Managed and resolved all customers inquires and discrepancies

Ÿ Administered invoicing and transferring files electronically to factor for payment

Ÿ Assisted in performing credit evaluation and resolve charge backs

Ÿ Coordinated monthly reports based on inventory from distribution center

Ÿ Resulting in charge backs and credits provided to clients

Jack Ward Color Service

Customer Service Representative/Data Processor 07/96-05/00

Ÿ Handled customer inquires regarding services and delivery options

Ÿ Processed customers orders and arrangements for deliveries

Ÿ Processed Fed-X, UPS, for out of state deliveries

Ÿ Relieved receptionist on a rotating basis

Ÿ Promoted within a year to customer service department

Education

Monroe College 01/05-07/08

Associate Degree

Business Administration

Skills: Proficient in MS Word, Excel, Outlook



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