Customer Service Manager
Resume:
Marla J. Roberts
Cleveland, OH 44103-4910
*************@*********.***
Work Experience
InfoCision Management Corporation, Northern Ohio Work-at-Home Call Center
Joy Ellis, Team Leader
325 Springside Drive
Akron, OH 44333-2434
April, 2010 - Current, Communicator
I am a paid caller for many of InfoCision's clients including the American
Heart Association, the Leukemia and Lymphoma Society, the American Cancer
Society, Saint Jude Children's Research Hospital, the American Lung
Association, the Diabetes Association, the March of Dimes, etc. I also
make verification calls for these clients. I am even permitted to make
verification calls for the Muscular Dystrophy Association of Canada since I
do not have a distracting accent. In addition, I take inbound calls for
Suarez Eden Pure Heaters, UNICEF, etc., and resolve any customer service
issues if necessary. I consistently attain high quality and performance
scores. I received the award and trophy for being the 2010 InfoCision
Quality Superstar of the Year.
MetroHealth Medical Center Social Work Department 216-***-****
Mark Lehman, Director
2500 MetroHealth Drive, Suite G103
Cleveland, OH 44109-1998
October, 2006 - June, 2008, Secretary
I was responsible for processing the necessary paperwork for setting up
continuing education programs for approximately forty Social Workers and
for compiling information required by the State of Ohio, which required
extensive use of Microsoft Access. I made use of many Microsoft programs
such as Excel and PowerPoint. Also, I assisted in compiling and editing
the "On Call" protocol manual and maintained computer and file records for
our "On-Call" logs and assorted other information. I scheduled all
appointments for sign language interpreters for our many deaf and hearing-
impaired patients. (Some use of the EPIC program was required.) I
stringently adhered to patient privacy issues in accordance with HIPPA
policies. In addition, I typed and edited correspondence, assisted with
receptionist duties, answered telephones, greeted patients and others, and
assisted in maintaining the petty cash fund along with dispensing meal
vouchers. I also voluntarily performed various other duties as needed.
MetroHealth Medical Center Nursing Business Office 216-***-****
Yvette Walsh, Office Manager
2500 MetroHealth Drive, #H412
Cleveland, OH 44109-1998
March, 2005 - October, 2006, Nursing Office Assistant
In this very fast-paced office, I assisted over thirty Nursing Service
Directors, Nurse Managers, and Nursing Supervisors in daily scheduling for
all the hospital's units. I also answered calls relative to scheduling;
entered information into the hospital's ANSOS computer program for employee
information; scheduled constant supervision employees; made calls relative
to requesting PRN employees to work; ordered specialty patient beds;
provided employees with forms and supplemental paychecks; typed letters and
other correspondence; kept files in an organized fashion, etc. I also
assisted other employees whenever needed.
Michael & Denise Pruitt 440-***-****
20568 Kelsey Lane
Strongsville, OH 44149-0968
May, 2004 - March, 2005, Housekeeper
During this time period, while I was searching for employment as a
secretary, the Pruitts were in need of a housekeeper for their six-bedroom,
six-bathroom home. They knew that I am very organized, and extremely neat
and clean; and therefore asked me to assume this position until I found
another. I gladly accepted and, on my own, kept their home in a perfectly
spotless, organized condition, along with assisting them in various
computer and organizational projects, (many of which were relative to their
Honda automobile dealership located in Akron, Ohio.)
Miscellaneous Experience
February, 1995 - Currently
For over fifteen years, I have used my personal computer to design and
create funeral programs, flyers, business cards, greeting cards, brochures,
booklets, and many other types of items for printing. I have become quite
proficient at using various computer software programs in this manner and
will provide samples for you to examine at your request. In addition, from
home, I have handled paperwork and computer tasks, implemented small
marketing projects, and performed numerous secretarial duties for many
persons who are self-employed or who own small businesses.
Education & Certifications
Beaumont School for Girls 216-***-****
3301 North Park Boulevard
Cleveland Heights, OH 44118-4258
CPR & Heartsaver AED Certification, (current)
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