Project Manager
Resume:
Objective
Ambitious, analytical, results-oriented professional seeks position
where skills in quality testing, system deployment, and / or
business analysis will enhance company profitability and
successful application implementation.
Summary of Experience
Over 16 years experience in the Computer Industry, working as a QA
Test Lead, QA Analyst, Sr. QA Tester, Site Deployment Coordinator
and Business Analyst, which emphasized teamwork and quality
service.
Conduct high quality functional system testing and user
acceptance testing for the implementation of new system
applications and system enhancements for mainframe, client server,
and Web based applications.
Coordinator / Liaison between the client site and the application
Development team, to assure site readiness for application
implementation. Readiness to include data conversation
requirements, training, documentation, in addition to post-
implementation support.
Possesses strong written and oral communication abilities for
documenting test approach, test plans and test cases, and project
status meetings, etc.
Prior positions have included the following job functions:
Lead QA Test Specialist QA Test Specialist
Lead QA Test Analyst Site Deployment Coordinator
Business Analysis Team / Project Leadership of
small team (4-6 persons)
Develop Test / Project Plans Determine / Develop Test
Strategy and approach
Monitor progress of project End User Support
deliverables and time lines
Develop, document and Facilitate project meetings
implement processes and
procedures, and help guides
Interaction with Project Managers, Technical Writers,
Business Analyst's, Developers, Client Management and SMEs
J Walter Thompson/TeamDetroit Feb 2006 - Current
Industry: Advertising / Agency- J. Walter Thompson / TeamDetroit
Duration: Current
Position: QA Test Lead - Digital Engineering
Environment: IE, Firefox, Mac, Chrome, .xml, .asp, .net
Tools: MS-Word, MS-Excel, PowerPoint, Windows XP, Windows 7, and Lotus
Notes, HTML/XML, .asp, secure web pages, PVCS, JIRA,
FireBug, TamperData, Portable Media (iPad)
Manual testing and validation of Web sites / pages, microsites, and email
communication. Fast turnaround, daily implementation of site
modifications, updates, and site re-design. Mentor new QA resources on
web-site functionality and client processes and procedures. .
. Create test cases
. Manually execute test cases
. Perform functional, and regression testing-- PC, Mac, iPad
. Analyze results to expectations / requirements
. Document / track defects
. Daily implementation of site changes / updates
. Support the transition of software application releases into
client/server and web production environments (Move changes from
Development to QA to Client environments)
. Test / validate move of code / site changes after move to Client
environment
. Track corrective action and assist development teams in problem
solving issues that are uncovered as a part of system testing
. Work closely with project management and other functional groups
. Manage assigned tasks effectively to meet aggressive deadlines
. Work independently without close supervision
DAKO Group (contract) Oct 2005 - Feb 2006
Industry: Healthcare Business Intelligence - Solucient LLC
Duration: 4 months
Position: QA Engineer
Environment: Medical Database
Tools: Bugzilla,, MS-Word, MS-Excel, Windows 2000, and Outlook
Manual testing and validation of the medical data associated with changes
based upon client needs.
. Create test cases
. Manually execute test cases
. SQL (simple) queries using SQL Navigator to validate the integrity
of the Database
. Analyze results to expectations
. Document defects / system abnormalities
. Participate in Functional Requirements and System Design Reviews
. Manage testing effort, time-lines, system defects / errors
. Work independently without close supervision
TekSystems (contract) Nov 2003 - Sept 2005
Industry: Financial / Mortgage - ABN AMRO Mortgage
Duration: 23 Months
Position: Senior QA Test Analyst / Engineer
Environment: Web Based Application / Internet
Tools: MS-Word, MS-Excel, Windows 98 / 2000, Mercury Test Director,
PVCS, Power Point, and Lotus Notes
Manual testing of new and existing interactive, Web-based mortgage
applications and Document Management applications including Workflow
processes. Create and manually execute test cases. Participation in the
identification, definition, review, and clarification of business
requirements for new and existing applications. Closely working with
business partners in the identification, definition, review, and
clarification of business to determine / assure business needs and
expectations are met.
. Create test plans, test scope and timelines
. Manage testing effort, time-lines, system defects / errors
. Create test cases (Mercury Test Director as the repository)
. Participate in identification of Business Requirements
. Participate in requirement review and approval
. Create and implement project cost tracking workbooks (excel)
. Manually execute test cases
. Document defects / system abnormalities (using PVCS and Test
Director)
. Post implementation support
. Documentation and creation of user guides / procedures / manuals
. Worked closely with Development Team and Business Owner to define
corrective actions or work-arounds
. Business User support
Compuware Corporation (consultant) 1998 - Nov 2003
Successfully performed and completed various roles / assignments for
multiple Clients. Below are some of the clients, the roles and functions
that were accomplished.
Industry: Automotive - General Motors
Duration: 2 months
Position: QA Architect
Tools: MS-Word, MS-Excel, MS Project, MS PowerPoint, Visio, SDP-21
Methodology, Windows 98 / 2000, and Lotus Notes
Met with Application owners to assess testing related needs. Determine
the scope of work / effort and resources needed to accomplish Business
needs. Wrote Strategy / Scope of work, determined requirements, resource
needs, cost, and project timing.
Industry: Automotive - Ford Motor Company
Duration: 16 months
Position: Site Deployment Coordinator
Environment: Web Based Application / Internet
Tools: MS-Word, MS-Excel, MS-Project, Visio, Windows 98 / 2000, and MS
Outlook, Remedy
Liaison between Ford Plant locations and the IT Project for the
implementation of a new Web Based / Internet Procurement and Inventory
Control Application. Building strong relations with the Business (Plant
Management) and the IT project resources. Coordinated the demands of
conversion requirements, established the training schedule and notified
all users relating to the class requirements for their new roles and
responsibilities. Facilitated weekly status meetings with Plant personnel
and managed the pre-launch issues and the Project Plan.
Provided post launch support and post launch training (to Plant
Management, Financial Controllers, Engineers, Inventory / General Stores,
Suppliers, etc), issue management (identification, documentation into
Remedy and resolution), and assisted in the identification and resolution
of business practices in relationship to the application. One on one
training for users regarding the use of the application. Identified and
documented, and reported to Project management system abnormalities (via
Remedy and meetings). Was instrumental in driving application
modifications relating to the identified application abnormalities. Re-
test / verification that system abnormality corrected. Determined,
requested and coordinated project resources to be available to the plant
users as I determined the need (based upon system issues).
Created multiple Quick Start documents and Standard Operating Procedures
for the plant users and Flow Charts, Deployment procedures / processes
for the Project to support deployment at future Plant locations.
Met with Ford Management (Plant) on a daily / weekly basis to discuss
issues relating to the Plant / Project / Application. Met with Ford
Management (Project) daily / weekly basis regarding the issues, support
needs and process improvement requirements of the plant.
. Built strong relationships with the Plant personnel
. Requested appropriate IT project resources to be "on-hand" as
needed
. Coordinated Application Conversion Requirements (completion of)
. Assist Ford Plant with identifying areas requiring new processes
. Validate Ford Supplier connectivity to application
. Approval Chain testing / validation
. Issue identification and resolution - pre and post implementation
. Training (establish / plan, manage, schedule classes and schedule
participants, work with Trainers regarding agenda and class
modifications based upon plant needs)
. 1 on 1 Training (post implementation)
. Create and distribute Quick Start documents
. Analysis of system inconsistencies to determine and document issue
. Analysis of data to determine if issue is present, document if
needed
. Resolution and or answers to many issues/ questions.
. Liaison between Build Team and Plant regarding questions and issues
that I was not able to resolve
Industry: Automotive - Ford Motor Company - Ford Credit
Duration: 11 months
Position: QA Test Coordinator
Environment: Mainframe, Web
Tools: MS-Word, MS-Excel, PowerPoint, Visio, Windows 98, MS Outlook,
and Mercury Interactive Test Director
. Coordination of the testing efforts between many IT application
groups for system and regression testing initiatives
. Created Business user test guide utilizing the SDLC methodology for
Mercury's Test tool: TestDirector.
. Created and managed the task plans, timeline, project scope
. Facilitated the project meetings.
. Determined and created Test Automation Roles and Responsibilities
documentation
. Created instructional guides for the IT community to use when
initiating automated test requests.
. Developed and documented the automated testing methodology
utilizing the SDLC process model.
. PowerPoint presentations for Management and the IT organizations
relating to Testing Methodology and the automation test effort.
Industry: Automotive - Ford AMC
Duration: 4 months
Position: QA Test Lead
Environment: Mainframe
Tools: MS-Word, MS-Excel, MS Project, Business Analyst Process, Project
Management Process, MS Outlook, Windows 98, and Quality
Point
Lead a team comprised of 4-5 consultants providing work direction and
guidance for the system testing of the merge of 2 mainframe applications
. Managed a team comprised of 4-5 consultants.
. Determined the system test approach
. Created a test strategy, test plans, timeline and detailed project
plans.
. Facilitated project meetings, documented meeting minutes,
agreements, issues, and issue resolution.
. Provided status reporting to management
Industry: Healthcare - Detroit Medical Center
Duration: 9 months
Position: Lead QA Analyst
Environment: Project Office
Tools: MS-Word, MS-Excel, PowerPoint, MS Outlook, Visio, Business
Analyst Process
Lead a team comprised of 4 consultants providing work direction and
guidance. Developed and documented Testing Methodology processes.
Monitored the progress of project deliverables and time lines, determined
and reviewed all project requirements. Review project deliverables for
content and requirement adherence.
Facilitated project meetings, interacted with the Project Manager,
Technical Writers, Business Analyst's, Client Management and SMEs.
. Provide work direction and guidance for Business Analysts
. Mentor Business Analysts as needed
. Confirm project adherence to the Outsourcing Agreement
. Track progress of project deliverables and time lines.
. Project SME involvement and cooperation and attendance to the
project meetings.
. Facilitate project meetings.
. Work closely with the Project Manager, Technical Writers, Business
Analyst's, Client Management and SME's.
AAA Michigan (Employee) January 1987 to October 1997
Industry: Financial - AAA Michigan
Position: Test Specialist
Environment: Mainframe, Client Server, IMS
Tools: MS-Word, MS-Excel, and Windows based
Testing of multiple new and enhanced Mainframe and Client Server
applications. Participation in the identification, definition, review,
and clarification of business and system requirements, screen design, and
the testing approach, for new and existing applications. Closely working
with business partners in the identification, definition, review, and
clarification of business to determine / assure business needs and
expectations are met.
. Assisted in the development system requirements
. Created testing plans and scenarios for Client Server and mainframe
applications
. Executed test scenarios (manual)
. Managed testing efforts, time lines, errors and re-testing
. Implementation validation and post implementation support
. Train users on new systems, system changes and functionality
. Post implementation support
. Assisted in the documentation and creation of user
procedures/manuals
. Documentation of defects and system abnormalities
. Worked closely with Development Team and Business Owner to define
corrective actions or work arounds
Training
. Mercury Interactive Test Tools (Test Director)
. Managing Multiple Projects, Objectives and Deadlines
. Team Member Skills
. Software Testing Techniques
. Principles of Software Testing (part 1 for Certification)
. Requirement Based Testing (part 2/3 for Certification)
Education
Marketing and Sales
University of Toledo: Toledo, Ohio
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