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Project Manager

Dearborn, Michigan, 48124, United States
March 28, 2011

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Ambitious, analytical, results-oriented professional seeks position

where skills in quality testing, system deployment, and / or

business analysis will enhance company profitability and

successful application implementation.

Summary of Experience

Over 16 years experience in the Computer Industry, working as a QA

Test Lead, QA Analyst, Sr. QA Tester, Site Deployment Coordinator

and Business Analyst, which emphasized teamwork and quality


Conduct high quality functional system testing and user

acceptance testing for the implementation of new system

applications and system enhancements for mainframe, client server,

and Web based applications.

Coordinator / Liaison between the client site and the application

Development team, to assure site readiness for application

implementation. Readiness to include data conversation

requirements, training, documentation, in addition to post-

implementation support.

Possesses strong written and oral communication abilities for

documenting test approach, test plans and test cases, and project

status meetings, etc.

Prior positions have included the following job functions:

Lead QA Test Specialist QA Test Specialist

Lead QA Test Analyst Site Deployment Coordinator

Business Analysis Team / Project Leadership of

small team (4-6 persons)

Develop Test / Project Plans Determine / Develop Test

Strategy and approach

Monitor progress of project End User Support

deliverables and time lines

Develop, document and Facilitate project meetings

implement processes and

procedures, and help guides

Interaction with Project Managers, Technical Writers,

Business Analyst's, Developers, Client Management and SMEs

J Walter Thompson/TeamDetroit Feb 2006 - Current

Industry: Advertising / Agency- J. Walter Thompson / TeamDetroit

Duration: Current

Position: QA Test Lead - Digital Engineering

Environment: IE, Firefox, Mac, Chrome, .xml, .asp, .net

Tools: MS-Word, MS-Excel, PowerPoint, Windows XP, Windows 7, and Lotus

Notes, HTML/XML, .asp, secure web pages, PVCS, JIRA,

FireBug, TamperData, Portable Media (iPad)

Manual testing and validation of Web sites / pages, microsites, and email

communication. Fast turnaround, daily implementation of site

modifications, updates, and site re-design. Mentor new QA resources on

web-site functionality and client processes and procedures. .

. Create test cases

. Manually execute test cases

. Perform functional, and regression testing-- PC, Mac, iPad

. Analyze results to expectations / requirements

. Document / track defects

. Daily implementation of site changes / updates

. Support the transition of software application releases into

client/server and web production environments (Move changes from

Development to QA to Client environments)

. Test / validate move of code / site changes after move to Client


. Track corrective action and assist development teams in problem

solving issues that are uncovered as a part of system testing

. Work closely with project management and other functional groups

. Manage assigned tasks effectively to meet aggressive deadlines

. Work independently without close supervision

DAKO Group (contract) Oct 2005 - Feb 2006

Industry: Healthcare Business Intelligence - Solucient LLC

Duration: 4 months

Position: QA Engineer

Environment: Medical Database

Tools: Bugzilla,, MS-Word, MS-Excel, Windows 2000, and Outlook

Manual testing and validation of the medical data associated with changes

based upon client needs.

. Create test cases

. Manually execute test cases

. SQL (simple) queries using SQL Navigator to validate the integrity

of the Database

. Analyze results to expectations

. Document defects / system abnormalities

. Participate in Functional Requirements and System Design Reviews

. Manage testing effort, time-lines, system defects / errors

. Work independently without close supervision

TekSystems (contract) Nov 2003 - Sept 2005

Industry: Financial / Mortgage - ABN AMRO Mortgage

Duration: 23 Months

Position: Senior QA Test Analyst / Engineer

Environment: Web Based Application / Internet

Tools: MS-Word, MS-Excel, Windows 98 / 2000, Mercury Test Director,

PVCS, Power Point, and Lotus Notes

Manual testing of new and existing interactive, Web-based mortgage

applications and Document Management applications including Workflow

processes. Create and manually execute test cases. Participation in the

identification, definition, review, and clarification of business

requirements for new and existing applications. Closely working with

business partners in the identification, definition, review, and

clarification of business to determine / assure business needs and

expectations are met.

. Create test plans, test scope and timelines

. Manage testing effort, time-lines, system defects / errors

. Create test cases (Mercury Test Director as the repository)

. Participate in identification of Business Requirements

. Participate in requirement review and approval

. Create and implement project cost tracking workbooks (excel)

. Manually execute test cases

. Document defects / system abnormalities (using PVCS and Test


. Post implementation support

. Documentation and creation of user guides / procedures / manuals

. Worked closely with Development Team and Business Owner to define

corrective actions or work-arounds

. Business User support

Compuware Corporation (consultant) 1998 - Nov 2003

Successfully performed and completed various roles / assignments for

multiple Clients. Below are some of the clients, the roles and functions

that were accomplished.

Industry: Automotive - General Motors

Duration: 2 months

Position: QA Architect

Tools: MS-Word, MS-Excel, MS Project, MS PowerPoint, Visio, SDP-21

Methodology, Windows 98 / 2000, and Lotus Notes

Met with Application owners to assess testing related needs. Determine

the scope of work / effort and resources needed to accomplish Business

needs. Wrote Strategy / Scope of work, determined requirements, resource

needs, cost, and project timing.

Industry: Automotive - Ford Motor Company

Duration: 16 months

Position: Site Deployment Coordinator

Environment: Web Based Application / Internet

Tools: MS-Word, MS-Excel, MS-Project, Visio, Windows 98 / 2000, and MS

Outlook, Remedy

Liaison between Ford Plant locations and the IT Project for the

implementation of a new Web Based / Internet Procurement and Inventory

Control Application. Building strong relations with the Business (Plant

Management) and the IT project resources. Coordinated the demands of

conversion requirements, established the training schedule and notified

all users relating to the class requirements for their new roles and

responsibilities. Facilitated weekly status meetings with Plant personnel

and managed the pre-launch issues and the Project Plan.

Provided post launch support and post launch training (to Plant

Management, Financial Controllers, Engineers, Inventory / General Stores,

Suppliers, etc), issue management (identification, documentation into

Remedy and resolution), and assisted in the identification and resolution

of business practices in relationship to the application. One on one

training for users regarding the use of the application. Identified and

documented, and reported to Project management system abnormalities (via

Remedy and meetings). Was instrumental in driving application

modifications relating to the identified application abnormalities. Re-

test / verification that system abnormality corrected. Determined,

requested and coordinated project resources to be available to the plant

users as I determined the need (based upon system issues).

Created multiple Quick Start documents and Standard Operating Procedures

for the plant users and Flow Charts, Deployment procedures / processes

for the Project to support deployment at future Plant locations.

Met with Ford Management (Plant) on a daily / weekly basis to discuss

issues relating to the Plant / Project / Application. Met with Ford

Management (Project) daily / weekly basis regarding the issues, support

needs and process improvement requirements of the plant.

. Built strong relationships with the Plant personnel

. Requested appropriate IT project resources to be "on-hand" as


. Coordinated Application Conversion Requirements (completion of)

. Assist Ford Plant with identifying areas requiring new processes

. Validate Ford Supplier connectivity to application

. Approval Chain testing / validation

. Issue identification and resolution - pre and post implementation

. Training (establish / plan, manage, schedule classes and schedule

participants, work with Trainers regarding agenda and class

modifications based upon plant needs)

. 1 on 1 Training (post implementation)

. Create and distribute Quick Start documents

. Analysis of system inconsistencies to determine and document issue

. Analysis of data to determine if issue is present, document if


. Resolution and or answers to many issues/ questions.

. Liaison between Build Team and Plant regarding questions and issues

that I was not able to resolve

Industry: Automotive - Ford Motor Company - Ford Credit

Duration: 11 months

Position: QA Test Coordinator

Environment: Mainframe, Web

Tools: MS-Word, MS-Excel, PowerPoint, Visio, Windows 98, MS Outlook,

and Mercury Interactive Test Director

. Coordination of the testing efforts between many IT application

groups for system and regression testing initiatives

. Created Business user test guide utilizing the SDLC methodology for

Mercury's Test tool: TestDirector.

. Created and managed the task plans, timeline, project scope

. Facilitated the project meetings.

. Determined and created Test Automation Roles and Responsibilities


. Created instructional guides for the IT community to use when

initiating automated test requests.

. Developed and documented the automated testing methodology

utilizing the SDLC process model.

. PowerPoint presentations for Management and the IT organizations

relating to Testing Methodology and the automation test effort.

Industry: Automotive - Ford AMC

Duration: 4 months

Position: QA Test Lead

Environment: Mainframe

Tools: MS-Word, MS-Excel, MS Project, Business Analyst Process, Project

Management Process, MS Outlook, Windows 98, and Quality


Lead a team comprised of 4-5 consultants providing work direction and

guidance for the system testing of the merge of 2 mainframe applications

. Managed a team comprised of 4-5 consultants.

. Determined the system test approach

. Created a test strategy, test plans, timeline and detailed project


. Facilitated project meetings, documented meeting minutes,

agreements, issues, and issue resolution.

. Provided status reporting to management

Industry: Healthcare - Detroit Medical Center

Duration: 9 months

Position: Lead QA Analyst

Environment: Project Office

Tools: MS-Word, MS-Excel, PowerPoint, MS Outlook, Visio, Business

Analyst Process

Lead a team comprised of 4 consultants providing work direction and

guidance. Developed and documented Testing Methodology processes.

Monitored the progress of project deliverables and time lines, determined

and reviewed all project requirements. Review project deliverables for

content and requirement adherence.

Facilitated project meetings, interacted with the Project Manager,

Technical Writers, Business Analyst's, Client Management and SMEs.

. Provide work direction and guidance for Business Analysts

. Mentor Business Analysts as needed

. Confirm project adherence to the Outsourcing Agreement

. Track progress of project deliverables and time lines.

. Project SME involvement and cooperation and attendance to the

project meetings.

. Facilitate project meetings.

. Work closely with the Project Manager, Technical Writers, Business

Analyst's, Client Management and SME's.

AAA Michigan (Employee) January 1987 to October 1997

Industry: Financial - AAA Michigan

Position: Test Specialist

Environment: Mainframe, Client Server, IMS

Tools: MS-Word, MS-Excel, and Windows based

Testing of multiple new and enhanced Mainframe and Client Server

applications. Participation in the identification, definition, review,

and clarification of business and system requirements, screen design, and

the testing approach, for new and existing applications. Closely working

with business partners in the identification, definition, review, and

clarification of business to determine / assure business needs and

expectations are met.

. Assisted in the development system requirements

. Created testing plans and scenarios for Client Server and mainframe


. Executed test scenarios (manual)

. Managed testing efforts, time lines, errors and re-testing

. Implementation validation and post implementation support

. Train users on new systems, system changes and functionality

. Post implementation support

. Assisted in the documentation and creation of user


. Documentation of defects and system abnormalities

. Worked closely with Development Team and Business Owner to define

corrective actions or work arounds


. Mercury Interactive Test Tools (Test Director)

. Managing Multiple Projects, Objectives and Deadlines

. Team Member Skills

. Software Testing Techniques

. Principles of Software Testing (part 1 for Certification)

. Requirement Based Testing (part 2/3 for Certification)


Marketing and Sales

University of Toledo: Toledo, Ohio

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