Project Manager Customer Service

L. Michele Stephens___________________

**** ******** *****, *********, ******* 36732

334-***-**** (cell)

205-***-**** (work)

****************@**********.*** or *******@***.***

Experience

Human Resources Generalist

July 2007 - Present Mannington Wood Floors, Epes, AL

Serves as primary resource person to assist associates with

personnel related issues, such as orientation, training,

benefits, payroll, FMLA, Short Term Disability/Long Term

Disability, retirement and unemployment while maintaining the

utmost confidentiality and in accordance with HIPPA/PHI

standards.

. Independently performs varied duties in support of the Human

Resources Department according to company policies and

procedures.

. Prepares, presents and communicates all changes in associate

benefit programs including retirement plans, health and dental

insurances, life insurance and disability insurance.

. Troubleshoots and resolves payroll, pay grade and related

issues.

. Effectively conducts presentations regarding current business

topics, team training and safety resulting in mutually

beneficial outcomes.

. Actively participates in manufacturing plant incident

investigation, reporting and resolution.

. Efficiently maintains all required reports for government

agencies including affirmative action reports for EEO-1, VETS

100 and OSHA logs.

. Team member of Safe State and OSHA compliance Committee.

. Member of the Code Blue First Responder's Team with CPR/First

Aid certification.

Research Staff/Program Support Assistant

July 2006 - July 2007 Tuscaloosa Veterans Affairs Medical

Center, Tuscaloosa, AL

Effectively and caringly conducted clinical patient interviews

and administered rating scales to Veteran study participants,

while independently gathering and collating information and

loading results into database software for research studies

while adhering to HIPPA/PHI protocol.

Project Manager for Grant Submissions. Assembled in specific

order and meticulous detail, in a time-critical manner,

documents for grant submissions for both government and industry

sponsored research programs.

. Collected information via instruments such as, Clinician-

Administered Posttraumatic Stress Disorder Scale for DSM-IV

(CAPS), Clinical Global Impression-Severity (CGI-S), Q-Less-Q,

the Sheehan Disability Scale (SDS), Beck Anxiety Inventory,

QIDS-C and QIDS-SR.

. Independently performed data mining and collection, data

verification and entry, data analysis and management via

software documents, spreadsheets and database collection

systems.

. Through efficiency and experience became the department

contact and trainer for compiling, writing, editing and

submitting study abstracts, protocols, informed consent

documents, HIPPA waivers and waiver of consent memos on behalf

of the Coordinator of Research and Development, Research

Development Staff and other VA Principal Investigators from

the TVAMC and The University of Alabama to the Institutional

Review Board (IRB) and the Research and Development Committee

(R&D) for consideration of approval to conduct research.

. Developed amicable liaison relationship between Veterans and

other hospital departments aiding in transportation,

scheduling, transferring between departments and paperwork

preparation.

Document Management Coordinator

April 2005 - July 2006 Tuscaloosa Research and Education

Advancement Corporation at Veterans Affairs Medical Center,

Tuscaloosa AL

Managed white papers, spreadsheets, templates and databases for

grants, proposals, letters of intent, memos and other

correspondence generated by the Coordinator of Research and

Developments and the Research Department.

. Maintained files and records of continuing education

certifications and required research training.

. Edited manuscripts for publication and documented flow of

submissions.

Marketing Representative

October 2004 - April 2005 CrossMark Retail Services, Plano, TX

Performed sales plans, administrative duties, merchandising and

customer service for area territory often completing required

duties before deadlines.

. Compiled, organized and reported data via internet database

report download.

. Bettered customer relationships while representing company

products in the retail market.

Physician Office Multi-location Practice Manager

September 2003 - September 2004 Physician's Family Healthcare,

Demopolis, AL

Served as Project Manager and Clinic Manager for physician

practice. Managed and instructed staff of 14 associates

including professional, clinical and administrative personnel

during daily operations of a busy medical practice on

procedures, protocol, HIPPA and financial practices writing many

of the policies single-handedly.

. Collected, reviewed, researched and presented financial and

data reports.

. Maintained clinical and office inventory for multi-clinic

practice.

. Compiled, drafted and edited all outgoing correspondence to

various professionals, organizations and patients.

. Served as primary liaison between patient and physicians

creating a bond of joint appreciation and respect.

. Coded and billed diagnoses and procedures to the highest

allowable level by law using appropriate ICD-9, CPT and HCPCS.

Clinic Health Services Office Manager

August 1994 - September 2003 Marengo Family Health Center

d.b.a. Tombigbee Healthcare Authority, Demopolis, AL

Start-up team member and planner for new rural healthcare

facility in west Alabama serving as the recruiter for

administrative and clinical staff of the facility. Created an

efficient daily agenda for operations for business and clinical

areas and wrote new office policies, procedures and developed

the patient records system.

. Responsible for planning, setup and compliance with State,

Federal and JCAHO standards for privacy, medical standards,

safety, HIPPA policies and compliance in accordance to

standards.

. Prepared, participated and maintained clinical practice

standards for State and JCAHO audits, routinely conducting

mock and pre-audits for evaluation and readiness.

. Produced weekly, monthly, quarterly and yearly spreadsheets

and analytical reports for Directors, CEO and CFO.

. Maintained Federal, State, and local clinical, clinical staff

and business licensures.

. Coded all clinic records to highest allowable level by law

using ICD-9, CPT and HCPCS codes for maximum reimbursement.

Service Industry Administrative Assistant

July 1991 - August 1994 Waste Management of Alabama, Demopolis,

AL

Efficiently and proactively assessed daily administrative tasks

and completed them ahead of deadlines. Developed new work order

system to reduce complaint resolution time. Conducted benefits

meetings and orientation for new associates.

Education

The University of West Alabama (Livingston University)

June 1986

. Bachelor of Science

. Business Administration

Affiliations

The First Presbyterian Church of Demopolis

3rd/4th/5th/ Grade Sunday School Teacher

Habitat for Humanity

Community Volunteer Member

The Humane Society of the United States

Volunteer and Member

Society of Human Resource Management

Member

Tuscaloosa Human Resource Professionals

Member

Awards

2008 John B. Campbell Excellence Management Recipient Award

Mannington Wood Floors

1997 and 2003 Care Club Recipient

Bryan W. Whitfield Memorial Hospital

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