Customer Service Sales
Resume:
Kristen Spohr-Fulmer
Utica, NY 13501
**********@***.***
EXPERIENCE
Pharmaceutical Sales Representative, Eli Lilly, May 2008- Present. Exceed
sales results in share of market change on quarterly basis. Extensive
hospital and account experience, including ED. Proven success in
establishing rapport, and overcoming access issues. Achieved recognition
for outstanding sales results. Established network of customers based on
relationship building and adding value with scientific and product
knowledge.
Sales Manager, Holiday Inn, New Hartford, NY. September 2005 - May 2008.
Oversaw all aspects of sales management in hospitality, recruiting new
clients on a national basis, marketed and advertised to professionals in
education, sports, military, associations, & tour groups, met sales quotas
on a weekly level, attended sales seminars to continuously learn new sales
tactics, managed the Association section of sales in its entirety.
Assistant Food & Beverage Director, Holiday Inn, New Hartford, NY, April
2005 - August 2005.
Developed marketing strategies for hotel restaurant, managed the
restaurant, bar, kitchen, and banquet divisions, managed the hotel in its
entirety when Manager on Duty, hired and trained employees, practiced
opening and closing procedures.
Retail Associate, Gems Along the Mohawk, Herkimer, NY, February 2005 - July
2005.
Administered opening and closing procedures, provided telephone management,
performed computer skills, provided customer service, and assisted in the
development of the company's summer marketing plan.
Bartender, Brownies, Herkimer, NY, April 2003 - May 2005.
Provided extensive customer service, trained new hires bartending skills as
well as the legalities of working in a drinking establishment.
Shift Manager, McDonald's Corp., Herkimer, NY, December, 1999 - April 2003.
In charge of 6 to 12 employees per shift, allocated jobs among the
employees, used computerized databases to manage aspects of the restaurant,
worked with financial data such as cash sheets and daily reports.
Crew Trainer Manager, McDonald's Corp., Washington Mills, NY, January 2003
- April 2003.
Trained new employees on all aspects of the job, from customer service to
safety and operating procedures.
EDUCATION
Utica College of Syracuse University, BS in Business Management, 2005.
Honors Program 2001-2002. Academic excellence program from 2001-2005.
PROJECTS
Fiber Instrument Sales, Inc., Oriskany, NY- Worked with the management team
on an outsourcing project.
CERTIFICATIONS
Food Safety Certified-1999
Beginning Service Management Certified-2000
SKILLS
Expert at Internet, Microsoft Works, Word, Excel, and PowerPoint.
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