Customer Service Medical Billing
Resume:
Alice S. Brown
Drexel Hill, PA 19026
**********@*****.***
Professional Profile:
An administrative professional experienced in a variety of business environments. Having a strong background in all
aspects of customer service and support. Knowledge of clerical details as well as record & file maintenance. Excellent
organizational, planning, interpersonal and communication skills
Skills and Abilities:
Communications/Customer Service
Operated a multiline Switchboard with over 15 incoming lines & 100 extensions
Greeted visitors and notified appropriate departments and attorneys of their arrival
Handled client inquires and complaints in a professional manner
Administrative
Maintained and updated all office equipment service contracts as well as scheduled repairs
Handled bid packages and payments
Responsible for ordering all kitchen supplies and office supplies
Scheduled all meetings for the conference rooms
Responsible for set-up’s and clean up of all conference rooms
Responsible for ordering meals for meetings and other special events
Collected time sheets and dispensed payroll as well as insurance forms
Organizationally
Handled all request for internal Underwriting files as well as offsite warehouse files
Revamped and organized file room resulting in a more productive work environment
Located 90% of missing Underwriting files, some in office and some at offsite warehouse
Operated Kodak Scanners both color and black & white – scanned files, mail and contracts
Responsible for training 5 co-workers on a large scanning project
Work History
09/10 to 12/10 Temp Mintzer, Saraowitz, Philadelphia, PA
07/10 to present Temp Randstad Staffing, Wayne, PA
09/09 to present Temp Monarch Staffing, Springfield, PA
09/08/to 06/09 Receptionist Messa & Associates, Philadelphia, PA
03/07 to09/08 Receptionist Weber Gallagher, Philadelphia, PA
09/06 to03/07 Scanning Coord. Monarch Staffing, Springfield, PA
09/04/to 09/06 Policy Man. Tech United National Group, Bala Cynwyd, PA
06/03 to 02/04 Collections Clerk Olde City Financial, Wayne, PA
10/97 to 05/03 Clerical, Reception Site Blauvelt Engineering, Mt. Laurel, NJ
Certification
Certified Customer Service Specialist
National Career Readiness Certificate
Education
Delaware County Community College –Medical front Office Program2009
Delaware County Community College-Professional Development Program 2004
Computer Courses – Word and Excel 2007 Medisoft, Medical Billing & Coding, Medical Terminology; Hippa Training
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