Customer Service Representative

Bruce M. Wiggins

***** ******* **.

Jacksonville, Fl 32218

H: 904-***-****

M: 904-***-****

******.*******@*****.***

Career Overview

Dedicated customer service representative with motivation to maintain customer

satisfaction and contribute to company success.

Educational Background

2010 Florida A&M University

Tallahassee, Fl, United States

AA Computer Science

2006 Samuel Wolfson High

School Jacksonville, Fl, United States

Diploma Business

Core Strengths

Conflict resolution Developed listening skills

● ●

Strong organizational skills Excellent communication skills

● ●

Creative problem solver MS Windows proficient

● ●

Courteous demeanor Fast learner with a wide range of

●

●

practical skills

Accomplishments

Air Force

●

Succesfully completed Basic Military Training Course; Graduated as an Honor

Student from the Naval Construction Training Center BU "A" School;

Completed Structural Specialist Apprentice Course.

Conflict Resolution

●

Responsible for handling customer account inquiries, accurately providing

information to ensure resolution of product/service complaints and ensure

customer satisfaction.

Work Experience

Red Oak Logistics

February 2009

to

Jacksonville, Fl

June 2010

Shipping Supervisor

0● Supervised processes

and procedures in

0● Ensured that goods are verified

receiving and shipping department.

0● Recorded time, date, quantity, source, against records of shipment.

and

destination of materials received or shipped.

October 2009

to

March 2010

Skills

Coach Distribution

Center

Jacksonville, Fl

Receiving

Coordinator

0● Verifying

received

materials

with the

invoice

orders.

0● Conductin

g

recruitmen

t, regular

training

and

workshop

s for the

staff.

0● Coordinati

ng

activities

with the

purchase

departme

nt of the

organizati

on.

Customer service,

customer

retention, sales,

MS Excel, MS

Word, cash

handling, data

entry.

Contact this candidate