Customer Service Manager
Resume:
John F. Shumway
Suwanee, Georgia 30024
678-***-**** (c) *********@*********.*** (h) 770-***-****
PROFILE
CONTROLLER MANUFACTURING PLANT
Accomplished Accountant with extensive professional experience in the manufacturing and distribution
industries. Expertise lies in data interpretation, preparation of financial statements, internal control
procedures, Cost Analysis, and maximizing profits through financial management. Exceptional analytical
ability to generate process improvements in operational and sales procedures. Proven Leader with
excellent problem solving, communication, and team building skills.
HIGHLIGHTS OF QUALIFICATIONS
GAAP General Ledger Account Analysis Customer Service
• • •
Payroll Administration Internal Audit & Internal Control Financial Statements
• • •
Costing & Cost Analysis Fixed Assets, Depreciation, Amortization Inventory Management
• • •
Analysis & Reporting Accounts Payable & Accounts Receivable Budgeting & Forecasting
• • •
SELECTED PROFESSIONAL ACCOMPLISHMENTS
Reorganized company’s accounting processes. Identified operational redundancies and implemented
economies of scale to maximize resources. Oversaw the consolidation of accounts payable, payroll and
the capture of cost data at the plant level. IMPACT: Saved $2M annually.
Restructured the Pick and Pack Distribution program . Improved timing of shipments and accuracy of
information. Implemented changes to ensure better customer service. Assigned each customer to one
CSR. IMPACT: Reduced sales complaints from 6 to 10 calls a day to one call a month.
Developed new revenue stream by selling manufacturing waste . Determined the feasibility/cost of
segregating waste versus the potential revenue gain was favorable. Coordinated with manufacturing the
new waste capture process. IMPACT: Increased revenue by $70K annually.
Installed new cost system after acquisition. Attended software training. Assessed existing process to
new cost methodology. Implemented system and facilitated company training. IMPACT: Achieved
abbreviated timeline for implementation without issues or sacrificing accuracy.
Consolidated departmental job functions. Reviewed each position as it became available. Crossed
trained employees to assume duties and responsibilities. Eliminated 3 positions. IMPACT: Saved the
company employee salaries and benefits expenses.
Created a method of reviewing customer profitability by SKU . Analyzed customer profit margins on a
detailed level. Provided management with results and changes were implemented with the customers.
IMPACT: Saved the company $60K.
Implemented a new Customer Service process . Trained all CSRs in the Customer Service Centers of
the benefits of a link between customer service and IT. IMPACT: Reduced duplication and created
economies of scale.
TECHNICAL SKILLS & APPLICATIONS
Baan, BPCS, Six Sigma, AS400, ISO 9000, ERP Systems, PeopleSoft, JBA, PRIMAC, Excel
EDUCATION
Bachelor of Science in Business Administration – Accounting
California Polytechnic University, Pomona, CA
John F. Shumway
5587 Ashleigh Walk Drive
Suwanee, Georgia 30024
678-***-**** (c) *********@*********.*** (h) 770-***-****
PROFESSIONAL EXPERIENCE
SSL AMERICAS, INC. Norcross, GA 2008 – Present
Accounting Manager
• Managed accounts receivable, accounts payable, inventory, P&L for Latin America.
• Coordinated divisional accounting functions, including month end and year end closings,
internal/external audit, financial analysis, budgeting & forecasting, and process improvements.
• Managed staff of 3.
• Streamlined working capital, particularly receivables.
LUND INTERNATIONAL Suwanee, GA 2004 – 2008
Division Controller, Lund Accessories Division
• Directed all divisional accounting functions, including month end and year end closings, internal audit
and controls, financial analysis, budgeting & forecasting, standard costing, payables, inventory and
process improvements.
• Managed staff of 1.
• Secured annual divisional savings of $5,000 to $60,000 a year through analysis and review.
STANDARD REGISTER COMPANY Toccoa, GA 1979 – 2004
Accounting Manager, Client Care Center (2000 – 2004)
• Managed the accounting functions for 3 customer service centers, including internal control, payables,
payroll, purchasing, analysis, budgets, and closings,
• Developed accounting process improvements and worked in Six Sigma.
• Managed staff of 8.
• Secured annual departmental savings of $5,000 to $10,000 a year thru constantly comparing options.
Accounting Manager, Rotary Forms Division (1998 – 2000)
• Managed all accounting functions for plant and customer service center and supervised staff of 6.
• Restructured operation of phone system to reduce annual costs by $70,000.
Financial Analyst, Business Forms Division (UARCO Inc., 1995 – 1998)
• Managed all accounting functions for customer service center and manufacturing facility including
billing center, internal control, budgets, analysis, financial statement preparation, process improvement
and cost saving projects. Managed staff of 8.
• Implemented changes in staffing and operational costs that saved $45,600 annually.
Division Controller, Business Products Division (UARCO Inc., DeKalb, IL, 1991 – 1995)
• Reported to division manager. Responsible for all accounting functions at the division, including
financial statements, standard cost accounting, audits, financial and cost analysis, credit, accounts
payable, billing, and budgets.
• Managed staff of 17.
• Made changes in operations to reduce annual costs by $30,000 annually.
Plant Controller, Business Forms Division (UARCO Inc., Riverside, CA, 1979 – 1991)
• Developed and implemented plant budgets, capacity planning and cost rates.
• Maintained standard cost accounting systems and performed internal audits.
• Responsible for monthly closings and analysis, billings, accounts payable and the storing and
distribution of customer owned product in 7 different distribution centers.
• Managed staff of 10.
• Improved accounting processes that saved the company over $70,000.
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