Customer Service Manager

Mary D'Angona Stabler

Email: abhnvs@r.postjobfree.com

Cell 301-***-**** Home 301-***-****

Objective:

To utilize my business experience and management disciplines to make

significant contributions with the opportunity for personal growth and

advancement commensurate with my performance.

Education:

University of Maryland, B. S. Degree in General Studies, May 1985.

Certified Maryland Property & Casualty Insurance agent since February 1987.

Computer Skills:

Microsoft: Windows, Word, Excel, Powerpoint, Access, and Outlook. Novell

Netware 3x Lan Administrator. Intuit QuickbooksPro, and HanDBase Database

Management.

Experience:

Office Manager (2002-Present) Irri-Tech, Inc. Responsible for all aspects

of office operations, customer service, insurance, A/P, A/R, marketing,

accounting, service development with implementation, human resources, and

problem solver.

Office Manager and Field Technology Administrator (1995 to 2002) Principal

Financial Group. Responsible for all office operations including: Agency

A/P; Agent expenses with appropriate charge-backs; Personnel; Bookkeeping;

Home office Liaison for all commissions, technology including

software/hardware/new purchases/problem solving, administration, and Human

Resources; Research, price, selection, purchase, and implementation of all

services, vendors, equipment; Commissions, contest results, special reports

and projects; New agency recruiting and orientation including licensing,

contracting, computer training. Received the company's highest award,

Achiever in Excellence". Field Technology Administrator responsible for

all technology, Local Area Network operations, troubleshooting, and

training. Appointed to the Field Staff Advisory Council to problem solve

and provide leadership to improve company-wide staff operations.

Office Manager (1994-1995) The Marketing Group. Coordination of the

Hewlett Packard Company's "FastStart" program which consisted of

organization, scheduling, fulfillment packages, confirmation, and execution

of audio-teleconferences for education, sales, and service of computer

hardware and software between HP's sales and/or technical staff, their

Channel Partners and hundreds of prospects or existing customers.

Responsible for solving any and all problems that arise to ensure smooth

work flow; all office operations including project organization,

preparation, and execution; Personnel; Payroll; A/R and collections.

Insurance Associate (1993-1994) Newman Insurance Associates, Inc.

Responsible for daily operations: Account Management; Customer Service; New

business sales; Evaluation for carrier placement; Correspondence; filing

and Claim Service.

Office Manager/ Insurance Associate (1986- 1993) James C. Mandes Insurance

Inc. Responsible for 1 million dollar Personal Lines book of business.

Duties included risk evaluation, evaluation for carrier placement, rating,

claim reports, policy servicing and licensing. Commercial Lines duties

included accounting, A/R, A/P, payroll, finance accounts, supplies,

correspondence, and client relations.

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