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Human Resources Management

Location:
Davenport, Iowa, 52807, United States
Posted:
March 11, 2011

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***** J. *****

**** ******** **.

Davenport, Iowa 52807

Cell: 563-***-****

**********@***.***

PROFESSIONAL SUMMARY

Senior Human Resources professional with experience in all aspects of Human Resources, Project Management and

Recruiting. Excellent communication, presentation and client service skills.

PROFESSIONAL BACKGROUND

Accenture, LLC, Chicago, IL 2000 – Present

Global management consulting, technology services and outsourcing company with over 250,000 employees in more

than 200 locations globally.

Global Employee Transitions Manager – Responsible for effective people planning and transition related to new

outsourcing business deals and Mergers & Acquisitions. Partner with workgroup executives to develop/implement

programs related to communication, total compensation, employee retention and HR systems integration.

Achievements:

• Responsible for Accenture Human Resource Services global people transition strategy and execution for

multiple new business deals encompassing multiple geographies, including EMEA (UK, Ireland, Finland,

Germany, France, and Italy), AsiaPac (Australia) and US.

• Plan and conduct human resource due diligence for individual Mergers & Acquisitions transactions and

provide human resource subject matter expertise and project resources for all global transactions.

• Implement best practices and metrics to ensure effective transition and retention of client employees.

• Led the design & implementation of global incentive compensation programs.

• Lead the creation of a US based multi-process delivery center. Activities include: participation in site

selection; development and implementation of unique compensation and benefits program; recruiting; the

communications and redeployment strategy; and a plan for over 300 impacted employees in multiple business

units.

Human Resources Business Partner – Responsible for the strategic planning of the long term operations

management and tactical aspects of the Human Resources function for a global 650 person outsourcing engagement.

Achievements:

• Provided strategic direction and HR policy-setting guidance to chief executives and senior management.

• Ensured legal compliance for all geographies by interacting with global employment counsel (and country

HR leaders).

• Conceptualized and managed a 3.5 million dollar Human Resources budget.

• Developed, forecasted and communicated headcount and recruiting plans including workforce composition

maps, job descriptions, ramp-up timelines and attrition with leadership, management, HR leads and recruiters.

• Worked with leadership to determine and assess skill gap and training needs of the business in order to

properly direct and advise the employee’s career development.

• Conducted company, team, and individual performance goal setting sessions with senior management to use

as variable pay plan incentives, compensation and total rewards as they relate to the business.

• Influenced and lead organizational changes, strategic initiatives and global processes as they are designed and

implemented.

Accenture, LLC, Chicago, IL 1994-2000

Recruiter/HR Representative – Provided recruiting and HR support to leadership of multiple outsourcing contracts.

Served as recruiting and HR SME for Business Process Management (outsourcing) operations and activities.

• Ensured thorough execution of HR service delivery to over 500 employees at multiple project locations

(Illinois, Wisconsin & Georgia) utilizing remote capabilities.

• Identified appropriate resource staffing by partnering with project leadership on skill mapping, resource

planning & succession activities.

• Provided counsel to executives and employee queries on HR issues.

• Partnered with business development and finance organizations on HR issues during all phases of contract

lifecycle (start-up, stable & closure).

• Administered performance management activities semi-annually, including employee and leadership

education, compensation, evaluation and rating reviews.

• Conducted investigations to resolve employee relations or employment law issues.

• Designed and implemented various programs, policies and procedures.

• Managed professional development activities/programs for employees and leadership.

• Screened candidates utilizing behavioral interviewing techniques.

• Facilitated orientation programs, focus groups and management workout sessions.

Achievements:

• Supervised HR team in the administration of human resources policies/procedures for multiple contracts.

• Developed and implemented succession planning and leadership development programs to provide mentoring

and development of future leaders.

• Developed, implemented and trained workforce on policies and procedures related to recruitment and hiring,

FMLA, workers compensation, compensation, performance management, training.

• Established reward and recognition program to encourage increased employee morale.

• Participated on global team to implement new career development program for 500+ employees.

• Successfully re-deployed employees to internal positions after contract closures. Created transition program

and procedures to ensure successful employee and client conversion.

• Developed communication programs to re-ignite employee “connection” to the organization.

Arthur Andersen & Co. Chicago, IL 1989-1994

Global leader in accounting, tax and financial solutions.

Human Resources Generalist

• Organized and presented weekly orientations for all newly hired executive and practice employees.

• Analyzed and prepared individual employee transactions, including status changes, new hires, terminations,

transfers, salary adjustments, and retroactive adjustments through on-line processing.

• Solved problems and acted as a troubleshooter for partners and employees through specialized knowledge and

understanding of the firm's structure, policies and procedures.

• Acted as liaison between Human Resources Department and all other relevant personnel and outside contacts with

a key emphasis on customer service.

OTHER EMPLOYEMENT

Eastern Iowa Community College, Davenport, IA 2009 - Present

Adjunct Faculty

Achievements:

• Design and teach assigned courses in a variety of business related disciplines including marketing, computer

sciences and human resources.

• Promote programs and advise students in accordance with EICC’s policies and mission.

MarchFIRST, Chicago, IL 2000

Global management consulting, technology Services Company.

Recruiting Manager – Responsible for developing and implementing a high level, cost effective strategic staffing

plan and budget.

Achievements:

• Recruited for the Chicago branch office using a variety of creative sourcing techniques.

• Managed outside search vendors for the central region.

• Participated in the evaluation and selection of computerized applicant tracking tools.

EDUCATION & PROFESSIONAL TRAINING

Education

• Keller Graduate School of Management

Masters of Human Resources Management, April 2008

• DeVry University

Bachelor of Science in Technical Management, June 2006

Professional Training

• eCollege Certified Online Instructor – 2009

EICC

• Enterprise Core Manager Program – 2007

Accenture

• Service Transition Workshop & ADM Transition Estimator Course - 2006

Accenture

• Critical Behavior Interview Techniques - 2000

Accenture

References available upon request



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