Manager Sales

Heather A. McAndrew Cell: 415-***-****

**** **** ***, #***, abhnvb@r.postjobfree.com

San Francisco, Ca 94122

Team Player • Advanced Recruiting Skills • Talent Acquisition

Senior Recruiter with 6 years of experience working with human resource and senior bank executives to find

qualified candidates for retail, commercial and private banking positions. Manage the full life cycle of the

recruitment process and able to self-source candidates using various recruiting methods including social

media. Proven ability to build relationships with senior managers and business partners, write job

descriptions, negotiate contracts, mentor junior recruiters, source & develop a candidate database, use

database mining, screen and interview candidates, make hiring/salary recommendations, facilitate job offers

and fill job requisitions. Areas of expertise: Talent Acquisition • Candidate Sourcing & Screening • Building

Candidate Database •Database Mining • Writing Job Descriptions • Marketing • Banking • Financial Services •

Networking • Mentoring • Profiling • Salary & Job Offer Negotiations • Contract Negotiations • Managing

Communications

PROFESSIONAL EXPERIENCE

Senior Recruiter

8/2010 – 1/2011

Elite Network

San Francisco, Ca

Full Cycle recruiting for Contingent searches

Business Development and Sourcing of candidates for Banking and Finance

Account Manager, Banking Group

8/2009-3/2010

Management Recruiters of Berkeley

Berkeley, Ca

Full cycle recruiting for both Contingent and Retained searches

Responsible for business development across Banking and Finance sectors. Including Private Banking,

Wealth Management, Investment Banking, Private Equity and Venture Capital.

Recruiting mid-senior level candidates and determining whether they are suitable for potential openings and

marketing to potential new and existing clients.

Account Executive, Inside Sales

3/2009-8/2009

Microdesk Inc

San Francisco, Ca

Hired to make cold calls to potential clients for purchase of software and technical consulting.

Coordinated office move by working with outside vendors and building management as well as Microdesk

Management to ensure smooth transition

Director/Recruiter

1/2005-3/2009

Russell Stephens, LLC

San Francisco, CA

Built strong relationships with human resources and senior executives.

Able to work well independently and as a part of a team assisting human resource personnel and senior

banking executives find entry level to senior level candidates.

Developed new business through prospecting, networking, referrals, cold-calling, database mining, website,

direct marketing, Internet and email.

Achieved recruiting goals by building candidate database, consistent new business development and pro-

active account management.

Financial Center Operations Manager

2003–2005

Citibank (West), FSB

San Francisco, CA

Create and maintain appropriate level of focus, operational integrity and control in assigned Financial Center;

develop and follow through on action plans to improve operational controls, mitigate losses and ensure a

consistent and superior client experience; lead and manage Financial Associates to maximize referral

opportunities; establish and maintain clear, consistent leadership and communication process to Financial

Center on all control matters; monitor quality and timeliness of service delivery to maximize sales and meet or

exceed client satisfaction requirements as measured by client loyalty.

Financial Associate

2001 - 2003

Provide excellent client service. Greet and orient clients on Citibanking products and services. Execute

relevant financial transactions for clients in line with service quality standards and bank policies and

procedures. Resolve client problems and respond to inquiries quickly and effectively. Understand access

channels (i.e. ATM, PC Banking, Phone Banking, etc.) to proactively educate clients on access options. Adapt

sales approach to the clients, values and needs.

Recruiter

2000 - 2001

Westaff

San Francisco, CA

Place candidates in temporary positions at client’s work sites. Interview and qualify candidates for client

requisition requests. Manage weekly payroll for placements.

Education:

Jersey City State College

Jersey City, NJ

1991-1993

Civic activities:

Volunteer at Udayan Care (Delhi, India) – recently spent 5 weeks in India 4 of which I was working/living at an

orphanage for girls – www.udayancare.org

Volunteer with Spark – a San Francisco based organization that raises money for global NGO’s supporting

women’s issues – www.sparksf.org

Volunteer with San Francisco Court Appointed Special Advocates – www.sfcasa.org

Awards:

2005 Russell Stephens Rookie of the Year

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