Customer Service Manager

PERSONAL INFORMATION

Sylvia Panossian

**** * ***** ****, *** 1601 (512)

*** ****

Austin, Tx, 78704

abhnuo@r.postjobfree.com

CAREER OBJECTIVE

I am seeking a challenging role that utilizes my highly developed

administration, project coordination, communication and organizational

skills in a stimulating environment.

SUMMARY OF QUALIFICATIONS

. Over ten years of solid administrative, customer service and people

skills varying from all ages and walks of life.

. Dedication and drive as a hard-working individual without losing sense

of humor.

. Detail oriented team player.

. Ability to establish and maintain effective relations with management,

vendors, employee and the public.

. Passionate about learning new computer systems and programs.

. Ability to manage multiple priorities, to develop project timelines, to

produce management reports, and to work accurately in a fast-paced

office.

. Strong oral, written and interpersonal communication skills.

. Conflict and problem resolution training.

. Motivated to take initiative to create a positive and effective work

environment.

. Strong event management skills.

. Work various shifts and overtime when required.

RELEVANT EMPLOYMENT HISTORY

Master of Teaching Administrative Officer - HEO 6

Faculty of Education & Social Work, The University of Sydney, Australia

December 2005 - April 2008

. Provided high-level administrative support to the Program Director with a

demonstrated ability to improvise, effectively and successfully improved

procedures and meet demanding deadlines.

. Efficiently processed and organized applications and enrolments of both

local and International students for entry into the Master of Teaching

program, reducing the waiting period for acknowledgement letters.

. Diligently managed continuing candidatures including enrolment changes,

suspensions, extensions, credit and eligibility for award of the degree.

Coordinated enrolment and manually upgraded students from Bachelor of

Teaching to Master of Teaching award.

. Advised prospective students, current students and staff on policy and

procedures related to the Master of Teaching.

Casual/Temporary Administrative Office

Unistaff, The University of Sydney, NSW, Australia

June 2005 to December 2005

. Provided professional, casual staff relief to the various faculties and

departments within the University of Sydney.

. Provided student administrative support to Faculty staff including, but

not restricted to: Preparation and reproduction of documents for student

and staff.

Scholarship Financial Coordinator - HEO 6 (Fixed Term)

International Office, The University of Sydney, NSW, Australia

June 2004 - June 2005

. Effectively coordinated and maintained financial administration and

associated operations of international scholarships across the

University.

. Monitored and reported on financial progress of students on a regular

and ongoing basis.

. Processed monthly expense reports in liaison with the International

Office Scholarship Unit generate a report of all current students.

. Successfully implemented and refined work procedures with the

Scholarships Unit to ensure consistent smooth workflow and reduction in

waiting time for students.

. Provided excellent assistance to all student enquiries relating to

financial and scholarship matters.

Acting Scholarship (PhD) Administrative Manager - HEO 7

International Office, The University of Sydney, NSW, Australia

February 2004 - May 2004

. Effectively managed the administration and operations of international

scholarships across the University.

. Successfully planned and coordinated the prestigious International Merit

Scholarship Ceremony - involved coordinating list of awardees, advising

Finance Officer the value of individual scholarships, correspondence to

students, Faculties, senior academic members, and Consuls Generals. The

tasks extended to preparation and coordination of the program and order

of proceedings, student certificates, catering, photographer, flower

arrangements, parking and musicians.

. Prepared and disseminated scholarship application forms to make them

available on the Scholarship website for downloading.

. Effectively prepared for 2nd semester enrolment/orientation for new

sponsored students ie: brief students on arrival, advise on scholarship

procedures.

. Trained new staff, to perform general administrative tasks.

. Maintained accurate records and databases of scholarship holders and

duration of Faculty, College and other University awards on the basis of

which payments (usually reimbursement of tuition fees already paid) to

students are made.

. Devised, developed, documented, implemented and upgraded continuously

administrative systems and procedures to meet the scholarship

requirements and deadlines set by sponsors.

Scholarship Officer - HEO 5 (Nomination)

International Office, The University of Sydney, NSW, Australia

May 2003 - January 2004

. Assessed all applications from sponsored students for admission to

various University programs from a range of educational backgrounds in

accordance with University and sponsor guidelines.

. Developed and maintained good relationships with all sponsored students

to gain their confidence and trust and to ensure success and

continuation of scholarship schemes for the University.

. Provided excellent customer service to students on their obligations and

responsibilities to their sponsors and to the University.

. Participated in the development and review of processes as part of the

team's commitment to continuous improvement.

Customer Service - HEO 4 (Nomination)

International Office, The University of Sydney, NSW, Australia

March 2003 - May 2003

. Provided comprehensive customer service to all current and prospective

international students visiting the International Office.

. Advised students with all enquiries relating to enrolment procedures,

finance, University policies and regulations etc.

. Liaised with the International Office departments on all relevant

international administrative matters.

Tour Manager/Promoter (Owner/Operator)

Offbeat Promotions, Sydney, NSW, Australia

June 1996 - April 2008

. Successfully operated and toured eight international bands from USA,

Sweden and United Kingdom.

. Prepared immigration visas and liaise with relevant government

departments.

. Designed and coordinated band in-market press & promotion schedules,

posters and all advertising material.

. Prepared budgets, profit and loss reports.

. Prepared customized itineraries for individual bands.

. Booking of venues, support bands, backline, air/ground transport and

hiring of crew.

. Organized and co-coordinated all travel, lodging and logistics.

. Built and settled contracts. (Bus, crews, support bands, venues,

hotels)

. Responsible for the logistics, management and productivity of band and

crew.

. Effectively maintained daily expenses, cost projections and show

settlements.

. Liaised with promoters, managers, label reps, retail, etc.

. Most importantly of all, ensured welfare of the band and crew.

COMPUTER SKILLS

Advanced use of both Macintosh and PC operating systems - 10 years plus

Proficient in Microsoft Office (Word, Excel), Windows XP, MS Word, Excel,

Adobe and Web Portals (Yahoo and Google)

EDUCATION

Diploma in Graphic Design - University of Technology Sydney

1984

Certificate in Desktop Publishing - Sydney Technical College

1986

Diploma in Audio Engineering - Academy of Audio Engineering, Sydney

1987

Resume

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