Customer Service Life Insurance

Voncile D. Stone

* ******* ***** ( Belleville, IL 62221 ( Res: 1-618-***-**** ( Cell:

1-618-***-**** ( ********@*******.***

Human Resources Vice President - Director of Benefits

Expertise in Employee Benefits, Planning, and Administration,

More than 10 years of comprehensive experience in directing Human Resource

functions, focusing on benefits administration and change management. Adept

in collaborating with senior management to develop operating strategies to

support and further corporate goals. Skilled in process improvement and

streamlining, as well as development and launch of effective training

programs to address staff development needs to improve productivity and

efficiency. Licensed Health and Life Insurance Agent in State of Illinois.

CORE COMPETENCIES

Strategic Business Planning & Leadership ( Operations Management ( Process

Improvement

Benefits ( Compensation Plans ( Performance Management ( Workforce Planning

Audits ( Budgeting ( Team Leadership & Motivation

EXPERIENCE & ACHIEVEMENTS

Bankers Life and Casualty Company, Swansea, IL. 2011 - Present

A licensed State of Illinois insurance agent for both life and health

insured products.

Call on prospective clients to sell Medicare Supplemental, Life Insurance,

Annuities, Short-term Care and Long-term Care products. Specialize in the

seniors market.

Concordia Plan Services, St. Louis, MO ? 2004 - 2010

A designer and administrator of benefit plans marketed to employees of the

Lutheran Church Missouri Synod; $41M in holdings and 120 employees.

Vice President of Operations

In charge of operations for the administration of benefit plans that

included health, dental, disability, life insurance, defined benefit

pension plan, and 403(b) defined contribution plans, as well as other

ancillary benefit plans. Member of Leadership Team that developed and

monitored business plan and operating strategy for the enterprise, as well

as of the Information System Strategy review. Accountable for processing

~30K+ documents annually related to the plans, including enrollment forms,

applications, payments, and change requests. Directed staff of 60,

including 3 Directors, 11 Managers, 6 Business Analysts, and an

Administrative Assistant. Charged with management of 10 seat call center

that handled ~3.6K weekly calls, and with approval of communications and

forms, as well as modifications and changes to Lawson HRIS system.

o Eliminated 3+ month backlog of documents in process, and slashed

processing time from 8 weeks to 10 days by reorganizing operations

department, streamlining processes, launching training programs, and

reassigning job functions.

o Improved customer service process; cut number of customer complaints

from average of 15 per week to less than 1, processing errors from 25

daily to 2 or less, and achieved issue resolution of 24 hours.

o Raised productivity by establishing benchmark data statistics report

that quantified the 30K+ annual incoming work documents and outgoing

individual productivity ratios for each staff member.

o Directed development of training program for Information Systems

Liaison function in collaboration with external consulting group

resulting in formation of Business Analyst positions.

o Involved in lead role as Executive Sponsor for project team that

designed, and established a new product line, a corporate 403(b) plan

that was introduced as a replacement when individual 403(b) plans were

discontinued.

o Selected to attend 8-month Leadership Training Program and after

graduation joined the Design Team and participated in developing new

class structure for upcoming courses, and taught portions of the

program.

Aurora Foods, Inc., St Louis, MO ? 2001 - 2004

Food manufacturer of Mrs. Butterworth Syrup, Lender's Bagels, Duncan Hines

Cake Mixes, Aunt Jemima Pancake mix and frozen waffles; 400 staff in St.

Louis at corporate headquarters; sold in March 2004.

Director of Employee Benefits Planning and Administration

Charged with administration of benefit programs at headquarters and

manufacturing plants in PA, TN, and NY. Member of HR Executive Team and

contributed to development of corporate mission, vision, guiding principal

statement, and communication program. Developed benefit budgets and

monitored expenses, as well as design and price benefit plans,

communications packages, and train plant HR staff. Resolved cost variances

and legal plan issues. Collaborated with external legal counsel, benefit

vendors, and consultants or brokers. Accountable for vendor contracts,

pricing, and cost analysis of benefit plan expenses (internal and

external). Selected and presented investment options for 401(k) plans for

final approval by Executive Vice President and Board of Directors.

Spearheaded team that worked directly with outside consultants to establish

an investment policy for selecting the 401(k) investment options.

o Reduced benefit expenses by $750K over 3 years after review of plans;

hired external consultant to bring plans into legal compliance,

develop new plans and search for new vendors.

o Initiated training program for HR Generalists within plant locations

that improved their job performance.

o Developed, launched, and administered Executive Deferred Compensation

program.

o Transitioned benefit budget format an allocation formulas from

headcount to facility reallocation enabling facilities to be assessed

actual benefit costs.

Jackson Products, Inc., St Louis, MO ? 1999 - 2001

A safety equipment manufacturer with 75 employees and 5 plants in the U.S.

and 1 in Canada with 2K employees.

Director - Employee Planning and Administration

Accountable for benefits plan design, budgeting, expenses, and

administration for all locations in the U.S. Ensured compliance with EEOC,

FMLA, ADA, and Affirmative Action Plans.

o Saved ~$200K annually after comparative review of all benefit plans,

costs analysis, and launch of strategy for single self-funded health

plan offered in each plant and headquarters within 1st 120-days of

tenure.

o Achieved 1st year savings of $50K by recommending and installing ADP

payroll and HRIS system.

Career Note: Prior experience includes Director - Employee Benefits and

Compensation with Edison Brothers Stores, Inc., St Louis, MO.

CERTIFICATIONS, MEMBERSHIPS & TRAINING

Certified Employee Benefits Specialists (CEBS) - Certified Compensation

Management (CMA)

Health and Life Insurance License (Illinois)

Employee Benefits Association of Greater St. Louis, MO (Past President)

International Society of Certified Employee Benefit Specialists-

International Employee Benefit Foundation-Wharton School of Business -

International Fellow

Matura Leadership Training Program

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