Customer Service Data Entry

*** **** ***** ** . ******, TX *****

Phone 214-***-**** . E-mail: *******.******@*****.***

ERIKA JOHNSON

EDUCATION

University of Houston May 2008

Houston, TX

Bachelor of Arts-Communication

PROFESSIONAL EXPERIENCE

Dallas Independent School District October

2010- present Dallas, TX

Independent Contractor

Promote myself by building effective relationships

with school personnel solidifying daily placement

Positively impacting youth empowering them to

succeed

Organize time to ensure proper distribution of

academic curriculum

Initiate purposeful learning activities, engaging

students while promoting classroom participation

Advise students one-on-one to target problem areas

and create on-the-spot solutions

Wells Fargo Bank N.A. July 2008-

October 2010 Highland Park, TX

Teller

Proven ability prospecting new and existing

clients: Top 10 best referring teller 4th quarter

2009, 1st quarter 2010, 2nd quarter 2010

Proficient in account detailing & data entry

Cross-sold solutions, enhancing existing

relationships and growing new business by building

rapport with customers and non-customers

Cold called customers, ensuring exemplary customer

service: Outstanding Customer Service Award 2008,

2009

Communicated professionally and positively with

vendors and upper-level management to promote

continuity and troubleshoot problems

University of Houston December 2007-

May 2008 Houston, TX

Residential Life & Housing Hall Director

Successfully hand-picked and supervised a diverse

group of peers achieving Best Residential Team 2008

Organized and presented service-oriented program at

Residential Housing Regional Conference selected as

TOP 10 BEST overall

On site adviser responsible for managing staff,

residential programs, and maintaining an

environment conducive to the academic maturation of

residents

Pioneered a newsletter to cultivate consistent

communication throughout halls

Accountable for Resident Assistant progression,

coaching through observations and program reports

Volunteer Work

American Cancer Society

Dallas, TX 2010

Increased volunteer participation and generated

revenue

March of Dimes

Dallas, TX 2010

Participated in 5k walk promoting awareness and

advocating healthy babies

United Way

Dallas, TX 2008

Wachovia Ambassador produced emails to solicit

donations

Susan G. Komen Foundation

Houston, TX 2006

Spear-headed 30-day campaign, raised $1000 for the

cause

Computer Competencies

10-key by touch, Microsoft Office Suite, Rumba

Systems, PeopleSoft, Internet

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