Edward Dwyer

**** ** ******** ***.

Port Saint Lucie, Fl 34987

(H) 772- 873-5545 - (C) - 772-***-****

abhnsl@r.postjobfree.com

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SUMMARY OF QUALIFICATIONS

NOC Engineer Systems Administration Desktop Support Specialist

Hardware/Software Installations Technical Support

Configurations and Support Application Systems Analysis

Bilingual in Spanish and English Analytical Thinker

Multi-tiered Organizational Experience Team Player

PROFESSIONAL EXPERIENCE

Riverside National Bank, a division of TD Bank

2007 to 2011

Application Systems Analyst III

. Provided direct management of diverse financial software

packages for local and remote users in a Windows environment.

. Oversaw the project management for installations and upgrades to

local and remote servers.

. Provided technical assistance in testing various aspects of

upgrades and updates in a test environment prior to production

use.

. Collaborated directly with vendors for latest updates and custom

changes to production releases.

. Created custom documentation using Word and Visio for all

applied applications, installations and updates for in-house

use.

Branch Network Specialist

2006 to

2007

. Provided network support for Human Resources and Executive

Offices in addition to the total Operation Center. Network

support including but not limited to hardware and software

installations and repairs, circuits, and LAN and WAN network

connections.

. Provided direct management of all in-house systems by monitoring

and resolving problems on various equipment and supported

diverse financial software packages for local and remote users

in a Windows environment.

QualxServ, Tewksbury, Massachusetts 2006 to 2007

Field Technician, New Jersey - Contract position

. Responsible for on-site DELL warranty service for the Middlesex

County area in NJ.

. Traveled to customer sites, ran diagnostics on various types of

equipment, made necessary repairs, order parts if needed.

. Worked closely with Dell Service Dept for trouble shooting and

diagnostics. Performed preventive maintenance on desktops,

laptops, network devices, printers, scanners, and servers.

Smart Source Inc., Chicago, Illinois

2005 to 2008

Field Technician, Florida - Contract position.

. Responsible for on-site warranty service for various venders of

POS Systems (Point Of Sale).

Provided software / hardware installs of hard drives, monitors,

mother boards, network devices, printers, scanners.

. Update local server if needed and verify network

connectivity.

Brinks Home Security, Palm Gardens, FL

2004 to 2005

Installation Technician - Temporary position

. Installed and programmed home security systems in new homes and

serviced on-site calls.

. Ran security system cabling, installed and programmed main

transmission units for interfacing with Central Monitoring

Station. Ran cabling for phone, network, and CATV.

. Performed on-site analysis and troubleshooting using tools such

as analog and digital multi-meters, cable testers, and

various phone and network testing equipment.

. Maintained daily work logs and entered information into company-

wide ticketing system.

. Provided training and technical support for new employees.

Associated Press, Cranbury, New Jersey

2000 to 2003

NOC Engineer, Cranbury, New Jersey

. Monitored and maintained primary satellite uplink and worldwide

terrestrial communications network.

. Responsible for worldwide monitoring of news, elections,

computer systems, circuits, and network transmissions (LAN and

WAN).

. Provided direct management of an operations data center by

monitoring and resolving problems on diverse equipment that

included VAX, SUN, ALPHA, Modems, Servers, Circuits, Operating

Systems (Open VMS, NT, Windows, Unix, Linux, AIX, OS/2) and

various applications and databases, some of which are specific

to the Associated Press.

Associated Press, Cranbury, New Jersey

1996 to 2000

Field Engineer, Cranbury, New Jersey

. Staged and provided 24/7 maintenance for large scale in-house

and on-site image archiving systems.

. Supported IBM RS/6000 systems with RAID Arrays and Optical

Storage Devices running on AIX and

Unix based Operating System and Informex databases.

. Level 3 database support for domestic and international members:

Keystone-Germany, Hindu News-India, South Morning China Paper-

China, USA Today, Chicago Tribune, and the Orlando Sentinel.

. Also maintained DOD security access in support of military

Archive systems.

Kings County Hospital. Brooklyn, NY

1978 to

1996

Senior Mortuary Technician.

. Managed 20+ technicians with daily assignments. Trained new

employees in job related duties and new procedures. Assist

Medical Examiner with investigative procedures.

. Prepare weekly & monthly audit reports for yearly statistical

data. Review official documents with the Board of Health.

Managed technical support with on-site repair of related

equipment, Centrifuges,

X-Ray Developers, Electronic Scales, Dictaphones, etc. Also

headed special projects for American Optical,

Orthopedic Surgeons of America.

EDUCATION

LeHigh Technical School, Queens, New York - Digital

Computer Technologist

CERTIFICATIONS

. Currently in process of maintaining and updating Microsoft

skills with MCITP certification.

. IBM AIX V4 Basic Plus, IBM AIX V4 System Admin, IBM AIX V4

Advanced System Admin

. Dell Certified Systems Expert - Desktop Foundation 2005,

Inspiron Foundation 2005

. Dell Certified Systems Expert - Dell Latitude Foundation 2005

. Computer Servicing Techniques, Theory of Operation &

Servicing Technician

. Managing a Microsoft Windows 2003 Server, Maintaining a

Microsoft Windows 2003 Server

. Microsoft Custom SQL Server 2005 Administration, Microsoft

Windows Server 2008 Active Directory

. Microsoft Windows 7 Configuration

. MCTS - 2011

Certificates and

References available upon request.

Contact this candidate