Training Design

CYNTHIA (CYNDEE) TOVSEN

**** ********* **. ( Greensboro, NC 27455 847-***-**** (

abhnsj@r.postjobfree.com

Instructional Systems Specialist

Talented and experienced analyzer, designer, developer, and evaluator

creates educational courseware for U.S. military aviation and corporate

employee development, customer service, sales, and marketing. Follows

established Instructional Systems guidelines for creating successful

curriculum systems and components.

Reflective and continual learner, always interested in furthering knowledge

of Instructional Systems theory, techniques, and emerging educational

technologies.

Key Skills

Instructional Systems eLearning Courseware Instructing and Training

Design, Theory, Writer/Editor

Practices, and Models Report & Document Software Programming

Courseware, Task, and Job Preparation Commercial and Technical

Analysis Staff Development & Artist

Interviewing and Training Graphics Design

Observing for Job Organizational Management Storyboard Production

Analysis Concepts PowerPoint, PDF, Flash

Curriculum Design, Change Management and Dreamweaver, Flash,

Development, Employee Development Captivate, and Adobe

Implementation, and Project Management Connect Development

Delivery Microsoft Projects Social Media (Linked-In,

Formative and Summative Return on Investment Twitter, Google Docs)

Courseware Evaluations Follow ISO Processes Video and Audio

and Surveys Customer-Oriented Service Production

Instructor Evaluations Idea Mapping Web Design, Development,

Adult Learning Theory Job Performance Aids and

Chunking Information Production

Blended Learning Animations

Solutions Simulations

Instructional Material

Review

Experience

L-3 Communications, contractor to US Coast Guard (CG) July 2009 to Present

Air Technical Training Center (ATTC), Elizabeth City,

NC

Instructional Designer II

Creates many MS PowerPoint presentations for the training center A and C

schools. Designs and develops engaging presentations from older

presentations to include text, graphics, artwork, video, and Flash

animations guided by Human Performance Technology (HPT) and the CG Rating

Qualifications. Creates new presentations from existing lesson plans with

suggested improvements. Writes new instructional lessons.

Respectfully consults with Training Officer (TO), Chief Warrant Officer

(CWO), Performance System Branch (PSB) Manager, Instructional Systems

Specialists (ISS), Instructional Designers (IDs), Subject Matter

Specialists (SMS), Editors, Graphic Artist (GA), and Media Specialist to

share experience and advice, and to learn from others' expertise to create

graphics, multimedia, instructional components, and set up training

programs.

Collaborates with other U.S. CG facilities and instructional designers to

share instructional design knowledge, practices, and templates.

Creates and collaborates with PSB department to publish ATTC PowerPoint

template, style guide, standards, and job performance aids.

Uses MS Office software to create and edit products for review and

acceptance by the CG. Analyzes and recommends software for curriculum

development.

Trains peers in MS PowerPoint development template use and design.

Critiques other instructional designers' writing and PowerPoint

presentations. Creates graphics for lesson plans and presentations.

Observes classroom training and advises AMT A school instructors regarding

lesson plans and have completed creation of all presentations. Currently

creating AST A school presentations.

Writes recommendations to the Command for graphics staffing after analyzing

department situation and needs.

Assists editor with Level 3 Evaluation test implementation.

Creates analysis of MS Access student administrative database and to create

usability design for SharePoint database.

Meets with the Performance Systems Branch weekly to discuss current and

future projects, share instructional techniques and learn from each other.

Attends Adobe Connect collaboration demonstrations online. Studies

Instructional Systems Design theory and practices, Adobe Illustrator,

Photoshop, Acrobat, Flash, and Fireworks techniques, and keeps current with

MS Office software for new innovations.

2008 to 2009

LOGISTIC SERVICES INC, under contract to L-3

Communications, contractor to U.S. Marine Corps (MC)

KC-130J Maintenance Training Curriculum, Havelock (MNAS

Cherry Point), NC

Instructional Designer I

Collaborated with a team of USMC School House, Program Manager, Project

Managers, Site Managers, Subject Matter Experts, Graphic Artists and

Animators, Instructional Designers, and Editors to create and develop the

KC-130J aircraft pilot and maintenance training curriculum utilizing the

ADDIE model of instructional design.

Provided professional guidance, direction, and evaluation in the training

system development of technology-based training solutions for

fueler/transport aircraft.

Wrote and developed Computer-Based Training (CBT), Computer-Aided

Instruction (CAI), Instructor-Led presentations for maintenance classroom

and individual pilot instruction.

Conducted needs analysis to determine training requirements. Selected

instructional media, materials, and learning environment. Designed and

developed in a systematic manner. Revised and created Terminal Performance

Objectives (TPOs) and Enabling Objectives (Eos).

Collaborated with the Subject Matter Experts and reviewed technical

training materials and curriculum outlines to create and develop lesson

plans, instructor guides, student guides, presentations, quizzes, tests,

and evaluations.

Helped to create the style guide, acronym listing, and standard

terminology.

Used MS Word, Excel, PowerPoint, AIM II and CoDE software in development

work.

Devised implementation plan for the Learning Management System (LMS) and

trainer, along with the evaluation process used to complete the ADDIE cycle

and to improve the delivered product. Assisted with the Quality Assurance

(QA) of all products.

Shared experience, knowledge, and lessons learned regarding instructional

systems and design and writing with other instructional systems designers

and editors on a weekly basis. Mentored the editors who were learning about

instructional systems design and writing. Offered expertise in graphic

design, animation, and multimedia development. Performed post-project

analysis and shared lessons learned.

1995 to 2009

IN MEDIA, consultant to various companies, Greensboro,

NC

Owner - Instructional Systems Design, Graphics, Multimedia, Web Design

Proposed corporate communications projects for print and the World Wide

Web. Created budgets and estimates. Prepared bid proposals and complied

with corporate purchasing requirements and reporting.

Created sales and marketing pieces, and web designs. Created custom artwork

and wrote scripts. Enhanced and optimized graphics for websites.

Created linked MS Access database for elevator company daily operations.

Created database training using instructional systems design methodologies.

Taught regional and local offices how to use the database to create

records, create queries, reports, and analyze the data. Saved the company

thousands of dollars by not purchasing an off-the-shelf product. The

database has been used efficiently for three years and increased corporate

awareness of personnel and equipment resources.

Developed a large CBT training for Datex-Ohmeda Corporation. Created a CD-

ROM training for the INOvent infant ventilator using artwork, text, video,

animation, and audio. Exhaustive animation helped the learner o see

components working and to understand processes. Self-tests and exams were

included that certified the learner as a repairman. The CD-ROM is used

nationally and internationally acting to save countless travel dollars for

companies interested in training their repair technicians. The CD-ROM was

updated after the first 3-years of use. Security was built into the disc to

ensure a credible final exam.

Used Adobe Illustrator, Photoshop, Acrobat, Premier, Macromedia Authorware,

Director, Shockwave, Dreamweaver, Flash, MS Office products, Projects,

Front Page, and QuarkXPress software tools, Html coding, some JavaScript

and ActionScript programming.

2005 to 2006

TEKsystems, contractor to Alltel Communications Phone

Company,

Greensboro, NC

Instructional Designer - Virtual Learning Team

Analyzed and recommended visual, print, and web-based training solutions

for improving call center resources using instructional design methods and

the ADDIE model. Learned the company Directory System, observed Call Center

new employee training, and Call Center operations on create needs, job, and

task analysis.

Advised team members in Adobe Dreamweaver and web design.

2003 to 2005

L-3 Communications, contractor to US Navy and Marine

Corps (USN, MC),

F/A-18 C/D Flight and Weapons Aircrew Training, NAS

Lemoore, CA

Senior Authoring System Specialist

Worked with a team of US Navy Training Officer, Procurement Officer,

Program Managers (PMs), Subject Matter Experts (SME), Instructional

Designer (ID), Authoring Specialist (AS), Graphic Artists (GAs), and

Technical Writers to develop, revise, maintain, and publish curriculum to a

Learning Management System (LMS).

Courseware included multimedia text, graphics, audio, video, and animation

to include high-level simulation learning in the computer lab delivered on

an intranet. Instructor-led courseware was also produced with

presentations.

Assisted the classroom with any technical difficulties and uploaded

courseware to the LMS.

Authored and published multimedia lessons and training along with student

workbooks (print). Created and updated graphics and audio for courseware.

Used Macromedia Authorware, MS Office, Adobe Illustrator, Photoshop,

Premier, and SoundForge software tools.

2002 to 2002

CUNA Mutual Group, Madison, WI

Design & Development Specialist II

Created internal employee development products, mortgage sales tools,

insurance sales tools, government compliance, and external credit union

member benefits education for a financial/insurance corporation. Devised

blended learning and eLearning solutions to accommodate various learners

and components of the lessons. Uploaded curriculum to the LMS.

Worked with the Design & Development team to learn instructional system

design to produce web-based, CD-ROM, and printed training products. Met

with upper management, department managers, subject matter experts, and a

graphic artist to plan and create learning materials following the ADDIE

model. Used Macromedia Authorware and Flash, Adobe Illustrator, Photoshop,

Acrobat, Premier, and SoundForge software tools to create story-related and

factual lessons. Drew storyboards after needs analysis to clarify concepts

and storylines with graphics.

Trained staff in Authorware and Flash. Acquired Dreamweaver and Asymmetric

Toolbook software knowledge. Managed projects and utilized MS Projects

software for reporting and analysis.

Designed printed promotional pieces, curriculum package pieces, and Flash

animations.

Met with Design & Development staff weekly to learn about instructional

systems design, discuss projects, share techniques and experiences.

Performed post-project analysis and shared lessons learned.

Education

University of Colorado, Denver, CO online Currently Enrolled

MA Information and Learning Technology with focus on eLearning Design and

Implementation

2000

Concordia University, St. Paul, MN

BA Organizational Management and Communication

South Central Technical College, N. Mankato, MN 1995

AAS Commercial and Technical Art

Riverland Technical College, Austin, MN 1994

Certificate Multimedia Specialist - Basic Multimedia Production

Additional Employment and Skills

Wrote construction and service contracts and agreements for all Kraft Foods

plants in the state of Wisconsin as a Senior Contract Administrator for

Kraft Foods North America. Created pre-bid construction documents, ran pre-

bid and award meetings. Communicated with vendors, contractors, and

suppliers to negotiate construction projects. Processed requisitions and

created purchase orders. Prepared bid analysis. Assisted project managers

with problems. Built internal and external customer relationships.

Negotiated contract disputes and settlements. Prepared corporate

strategies. Researched OSHA and insurance requirements, providing detailed

reports. Trained peers.

Created sales and marketing printed materials for elevator products. Met

with customers and sold commercial and home elevator solutions.

Worked with an elevator company to learn elevator construction management.

Studied bid packages, produced elevator bids, ordered elevators, created

the construction schedule, and managed projects through to satisfactory

turnover to customer. Created processes for the office to follow regarding

the entire construction installation and record keeping. Attended

inspections and worked with inspectors to remedy problems. Communicated

successfully with customers. Analyzed project successes and profitability.

Taught high school and college classes for the Dakota County Technical

College - Internet studies, Adobe Photoshop, Macromedia Flash and Director

software. Communicated with administration, instructors, students, and

parents regarding students' progress.

Managed two (2) computer labs with 30 computers and printers for the

Metropolitan Learning Alliance at the Mall of America. Coordinated lab use

with member institutions. Assisted other instructors in the classroom.

Kept financial books and performed tax accounting for two (2) jewelry

stores. Uncovered $10,000 for one company. Recommended financial processes

and record keeping techniques.

Ten (10) years as a computer programmer/analyst creating, testing,

analyzing, and documenting IBM midrange operating systems and custom

software. Tested and implemented a new computer system with migration from

old system. Met with customers and board members to analyze needs and

requirements. Attended IBM programming coding and design schools.

MEMBERSHIPS AND COMMUNITIES OF PRACTICE

1999-current e-Learning Guild

2000-current Concordia College Alumni Group

2007-current LinkedIn - Professional Connections

2008-current ASTD - National and Local (Greenville, NC)

2009-current Instructional Design Group at L-3 Communications

2009-current Performance Systems Branch (PSB) ATTC Elizabeth City, NC

2009-current Adobe Illustrator Group

2009-current Adobe Photoshop Group

2009-current Adobe Flash Developers Group

2010-current University of Colorado-Denver, Instructional Learning

Technology

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