Human Resource Customer

Keitric De'Andre Wiley

**** ****** ***** *****

Hoover, Alabama 35244

205-***-**** Cell

abhnsa@r.postjobfree.com

Objective: To obtain a position at your place of business

Experience: Wachovia Customer Contact Center

Team Leader

Homewood, AL

March 23, 2008-August 20, 2010

. Provide immediate support and one on one coaching to 15 to 20

Agents.

. Resolved escalated calls or issues for customers

. Provide immediate support to the Supervisors.

Wachovia Customer Contact Center

Analysts

Homewood, AL

Jan 2, 2007-March 22, 2008

. Receives and or places telephone calls regarding customer debit

card issues

. Use appropriate investigative techniques to resolve customer

debit card issues

. Negotiate and settle claims with customers regarding debit card

losses from responsible party.

Wachovia WDA

Phone Rep 2

Homewood, AL

Sept 19, 2005-Jan 2, 2007

. Receives and or places telephone calls regarding customer

banking questions

. Handled calls vary from routine to moderately complex.

. Sold banking products to customer while taking care of

customers needs.

Education: Strayer University in Birmingham

Masters of Science in Human Resource Management

Concentration in Human Resource Generalist

Currently enrolled in the program

Virginia College of Birmingham Homewood, AL

Masters Degree in Business Management

Awarded: June 22, 2010

Virginia College of Birmingham Homewood, AL

Bachelor of Arts in Business Management

Awarded: September 12, 2008

Contact this candidate