George A. English, MBA
** *********** ****** (*85) 734 - 7523
Shortsville, NY 14548 abhnrx@r.postjobfree.com
District Sales and Operations Management
Executive Profile:
Results oriented leader and sales professional with proven ability to
consistently satisfy customer expectations and exceed company sales goals.
Top quality sales training and coaching aptitude with progressive growth.
Expert trust-based leadership, problem-solving and presentation skills,
acute prioritization, persistent follow-through and fiscal responsibility.
Value creating cohesive team environment and inspiring teams to outperform
expectations. Hands on, common sense approach integrated with strong
analysis and keen attention to detail leads to outstanding success
minimizing expenses and increasing profitable sales.
. Vendor/Client/Workforce Negotiations
. Recruiting/Training/Development
. Customer Need Fulfillment
. Inventory Planning, Control and Distribution
. Relationship Building
. Budget Development and Management
Professional Background:
Unisource Worldwide Inc. - Farmington, NY
2000 to 2011
One of the largest independent distributors of printing papers, facility
supplies, and packaging materials and equipment in North America; owned by
Bain Capital and Georgia Pacific.
Division Manager 2007
to 2011
Promoted to provide efficient leadership and control of entire division;
responsibilities included P&L financials, growing top line sales,
increasing profit, expense reductions, delivering value to customers by
providing cost saving solutions through new products, inventory management
and timely deliveries.
> Generated margin in excess of $6M dollars and profit of nearly 2 million
dollars in 2010; profit greater than 8% of net sales - one of best
performing teams in company each of the past three years.
> Generated sales, margin and profit growth every year despite very
difficult economic climate.
> Talent Acquisition, training and development key to growing sales and
profit; as well as keeping existing sales force intact despite
significant changes to commission structure being implemented.
> Maintained proper inventory and generated more profit from customers
through extensive data analysis.
> Managed vendor relations; vendors came to us first with sales leads and
new product developments.
> Assumed management of a key national account after a significant portion
of the business was lost and recovered all the business and actually grew
sales and profitability of the account.
> Company recognized Pinnacle Club winner in 2009 - top 10 manager out of
over 70 managers; also ranked in the top 12 in 2010.
Operations Manager 2000
to 2007
Responsible for daily operation of 148,000 square foot warehouse/office
facility, fleet of 16 delivery trucks and managed 45 employees with
inventory in excess of $8M dollars, and yearly budget over $10M dollars.
> Improved service level to 99.5% while decreasing expenses over $400,000
in first three years; reduced vehicle fleet from 22 dedicated trucks to
16 without increasing third party freight; reduced work force by 20
employees through attrition, layoffs, and terminations.
> Productivity increased from 6 lines per hour per warehouse employee to
nearly 11 lines per hour; also increased driver productivity with pay for
performance program; cut driver overtime almost in half.
> Safety training improved accountability dramatically evidenced by
decrease in OSHA recordables from 11 in 2000, 2 in 2003, and 1 in 2004
while maintaining a record with no more than 2 from 2005 - 2007.
> Recognized as Supply Chain Operations Manager of the Year for all of
Unisource in 2004.
> Negotiated two union contracts; positive results for the company;
avoided any work stoppage.
George A. English, MBA
page 2 of 2
United States Air Force - Achieved rank of Major 1991 to 2000
Director of Vehicle Management
1997 to 2000
Managed fleet of over 11,000 vehicles valued in excess of $680M located in
ten European nations; set policy for use, maintenance and disposal; ensured
compliance with DOD and Air Force regulations.
> Developed standard metrics for 22 locations; aided in identifying areas
for improvement and cost savings.
> Projected adequacy of fleet, determined future needs, supervised
replacement and purchasing; $19 million expended yearly.
> Key to movement of over 50,000 tons of cargo and 3,300 passengers in
support of Air War over Kosovo while assigned to Transportation Cell of
the Crisis Action Team; recognized with a meritorious service medal for
outstanding performance and superior problem solving.
Division Manager 1995
to 1997
Directly managed day to day activities of largest freight operation in Air
Force comprised of 186 personnel.
> Processed 96,000 tons of cargo for movement annually; reduced
processing errors to less than 1%.
> Monitored line haul carrier's reliability; tracked customer
satisfaction; reviewed carrier contracts yearly.
> Managed two covered warehouse operations, outside storage areas,
and 7-acre munitions storage area valued at over $28M.
> Recognized as "Best Freight Operation in the Air Force" for
calendar year 1996.
Human Resource Manager 1994 to
1995
Responsible for discipline, health, safety, payroll, benefits, conflict
resolution, training, development, coaching, staffing, performance
management, policy development/implementation welfare and morale for over
500 personnel.
> Administered disciplinary and expulsion actions, drug and alcohol abuse
programs and performance evaluations for both active duty and civilian
employees.
> Provided guidance, counseling, and direction concerning career and
personal matters to unit members.
> Managed classification of employees, garnered extensive experience in
labor/employee relations; developed position descriptions.
> Enhanced On the Job Training (OJT) program, no OJT failures due to
increased supervisor involvement created through improved management
training programs.
Vehicle Operations Manager
1991 to 1994
Managed fleet of more than 1,000 vehicles valued in excess of $22M;
supervised 54 personnel operating base taxi service, wrecker service, bus,
tractor trailer and driving school.
> Zero major accidents due to emphasis on training and accountability.
> Commanded 24-hour vehicle dispatch control center directing vehicles
throughout 7,500 square mile area.
> Set schedules, established routes, monitored customer service, and
resolved any service complaints.
> Received an "Outstanding" rating during the annual higher headquarters
inspection.
> Recognized as Company Grade Transportation Officer of the Year for 1993.
Education:
M.B.A. Business Administration, Embry-Riddle Aeronautical University,
November 1994
B.S. Business Administration & Management, State University of New York @
Brockport, May 1990
Memberships:
National Youth Sports Coaches Association