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Sales Customer Service

Location:
Sykesville, MD, 21784
Posted:
April 08, 2011

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Resume:

Steve Jackson

**** *** **

Sykesville, MD *****

410-***-****

abhnrh@r.postjobfree.com

Objective

To utilize my 20+ years of sales experience to obtain a position that will

offer me stability, upward mobility, and growth.

I am currently in process of selling my company and am looking for an entry

level recruiting position that will allow me to learn the business and use

my extensive sales experience.

Experience

Pest Guard Inc.

12/2006 - Present

General Manager/CFO/Owner

. All HR functions including payroll, benefits, interviewing, and

hiring.

. Routed and re-routed increasing productivity.

. Created effective service protocols for better productivity

. Supervised the service and sales of all current and new accounts

. Created and maintained policies and procedures

. Responsible for ensuring that all company policies and procedures were

in compliance

. Sales of pest/termite control protection to business and industry

customers

. Generates sales leads and coordinate inspections, proposals and

contract negotiations

. Monitor chemical usage and order accordingly

. Responsible for all AP/AR for the company

. Designed advertising materials and tracked effectiveness of each

campaign

. Performed inspections of residential & commercial sites for termite

and pest control

. Determined the needs of home and business owners and identified the

products and services that best met those needs

. Lead generation and customer follow-up

. Draw floor plan, graph, and proposal

. Certified by MD/VA/PA Departments of Agriculture

Century Termite and Pest

10/2007 - 10/2009

Sales

. Average of $20,000 in new sales monthly

. Performed inspections of residential & commercial sites for termite and

pest control

. Determined the needs of home and business owners and identified the

products and services that best met those needs

. Lead generation and customer follow-up

. Ensuring requirements of clients and company are met or exceeded

. Continuous training in all areas

. Offer clients advice on pest strategies including proper insulation and

possible health effects

. Draw floor plan, graph, and proposal

. Proposal presentation, scheduling, and follow-up to ensure customer

satisfaction

. Certified by MD/VA/PA Departments of Agriculture

Pest Proof/Home Team Pest Defense

04/2000 - 10/2007

General Manager/CFO/Owner

Successfully helped build Pest Proof to over 1.25 million dollar in sales

and service within four years. Virginia base was sold in 2004 for $190,000.

Maintained over 1 million dollars in business until the sale of the

Maryland base to Home Team in 2006. Stayed on as a liaison to Home Team

from December 2006 to October 2007.

. Responsible for hiring and managing employees including technicians

and territorial sales representatives for both commercial and

residential accounts

. Trained all employees in sales techniques by conducting training

sessions on products and strategies to increase

. Offered multiple incentives for both performance and sales to

continually allow employees to grow within the company as well as

increase business sales on a daily basis

. Maintained a low amount of employee turnover by creating a strong team

environment and a sense of loyalty

. Monitor employee performance and complete annual reviews

. Train new staff on safety procedures and ensure all codes are in

accordance with company guidelines, state, and federal regulations.

. Organize routing for all regular route technicians on a monthly basis

. Routed and re-routed technicians, increasing productivity.

. Create effective service protocols for better productivity

. Supervised the service and sales of all current and new accounts

. Created and maintained policies and procedures

. Responsible for ensuring that all company policies and procedures were

in compliance

. Sells pest/termite control protection to business and industry

customers

. Generates sales leads and coordinate inspections, proposals and

contract negotiations

. Monitor chemical usage and order accordingly

. Responsible for all AP/AR for the company

. Designed advertising materials and tracked effectiveness of each

campaign

. Performed inspections of residential & commercial sites for termite

and pest control

. Determined the needs of home and business owners and identified the

products and services that best met those needs

. Lead generation and customer follow-up

. Draw floor plan, graph, and proposal

. Certified by MD/VA/PA Departments of Agriculture

Home Paramount

03/1996 - 04/2000

Sales

. Average new sales of $25,000 - $30,000 monthly

. Top sales - 1999

. Performed inspections of residential & commercial sites for termite

and pest control.

. Determined the needs of home and business owners and identified the

products and services that best met those needs

. Lead generation and customer follow-up

. Ensuring requirements of clients and company are met or exceeded

. Continuous training in all areas

. Offer clients advice on pest control strategies including proper

insulation and possible health effects

. Draw floor plan, graph, and proposal

. Proposal presentation, scheduling, and follow-up to ensure customer

satisfaction

. Certified by MD/VA/PA Departments of Agriculture

Terminix

09/1993 - 03/1996

Sales

. Average new sales of $25,000 monthly

. Performed inspections of residential & commercial sites for termite

and pest control.

. Determined the needs of home and business owners and identified the

products and services that best met those needs

. Lead generation and customer follow-up

. Ensuring requirements of clients and company are met or exceeded

. Continuous training in all areas

. Offer clients advice on pest control strategies including proper

insulation and possible health effects

. Draw floor plan, graph, and proposal

. Proposal presentation, scheduling, and follow-up to ensure customer

satisfaction

. Certified by MD/VA/PA Departments of Agriculture

Safeway Stores

1988 - 09/1993

Baker/Bakery Clerk

. Provide excellent customer service

. Baked selected food items

. Packaged select food items

. Decorated birthday cakes and special orders

. Compliance with Board of Health requirements

. Monthly inventory control including, daily, monthly and seasonal

supply ordering

. Effectively communicate with all employees, Managers, Bakery Field

Merchandiser & employees

Education

High School Diploma

Ft. Meade High School



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