MURRY T. GIBSON, JR.

**** ********** ******* ****

Clarksville, TN 37040

Email: abhnq6@r.postjobfree.com

Cell: 931-***-**** or Home: 931-***-****

OBJECTIVE

Obtain a rewarding position with an automotive dealership where my

success with CSI, gross profit, and effective labor rate will be of value.

EXPERIENCE

Fixed Operations Director

. Managed three service and parts' departments and one body shop

operations.

. Negotiate with & hire personnel and arrange for necessary training and

schools.

. Responsible for employee productivity and morale.

. Interact with factory representatives & keep current on all policies &

procedures.

. Work closely with reps in obtaining district approval for customer

problems.

. Handle customer relations, reconcile customer complaints &

satisfaction issues.

. Conduct new owner clinics to enhance customer satisfaction.

. Supervise monthly inventory, reconcile all warranty claims, ensure all

repair orders are completed and flagged properly.

. Increase CSI, control expense, I've extensive knowledge of both parts

& service.

Service Manager

. Managed daily service operations, service advisors, service

technicians, lot attendants, service cashiers, and shuttle drivers.

. Made goodwill policy decisions for the service department as well as

policy adjustments for factory, and reconciled concerns with factory

personnel.

. Supervised dispatch operations, customer relations, and customer

follow up.

. Responsible for warranty administration and credit, maintaining and

ordering shop tools and supplies.

. Scheduled tech training, completed employee evaluations, supervised in-

house training of support employees & calculated proper pay schedules

for employees.

Parts Manager

. Managed daily parts operations and parts personnel.

. Reorganized entire parts dept. and placed necessary computer system on

line.

. Utilized ADP, UCS, Reynolds and Reynolds, and other computer systems

as a billing and inventory tools to order parts.

. Used the return system to return all obsolete and overstocked parts,

returned parts and accessories to outside vendors and manufacturers.

. Serviced all retail and wholesale customers, including initializing

all discounts according to the percentage they were to receive.

. Assisted both technicians and customers in determining vehicle

malfunctions.

. Kept customers informed on special ordered parts & ensured their

satisfaction.

EDUCATION & CERTIFICATIONS

. Attended Austin Peay State University

. Ford Quality Parts Business Management Training

. Ford and GM Warranty Claims Training

. Ford and GM Advanced Warranty Claims Training

. ADP Onsite Plus Inventory Training

. ADP Onsite Plus Parts Invoicing Training

. Toyota Parts Training

. Ford, GM, Toyota, Honda, Isuzu, Kia, and Suzuki Parts Policy and

Procedures Training

. Toyota Warranty Administration Training

. GM Parts and Service Manager Training

SUMMARY

Background

. A combined total of more than 28 years experience in the automotive parts

and service industry.

Functional skills

. Analyzing service organization needs and making necessary improvements

. Developing and implementing my own customer service maintenance menus

. Managing customer service issues and maintaining positive public

relations

. Staffing and management team development

. Training, motivating, and supervising service advisors, technicians, and

parts personnel

. Monitoring/Improving customer satisfaction levels and service department

sales volumes

. A loyal, hardworking, organized, and competent parts and service

supervisor with integrity and a strong aptitude for positive customer

relations--quickly obtains the confidence of others and is able to

represent his employer in a professional manner.

EMPLOYMENT HISTORY

Alexander Ford Leachman Buick GMC Lucas Chevrolet Cadillac

1129 Murfreesboro Road 2012 Scottsville Road 101 S James Campbell

Blvd

Franklin, TN 37064 Bowling Green, KY 42102 Columbia, TN

38401

Mansfield Chevrolet Patriot Chevrolet Wasatch Front

Isuzu Suzuki Kia

452 Hopkinsville Road 4401 Ft. Campbell Blvd. 895 West Riverdale Road

Russellville, KY 42276 Hopkinsville, KY 42240 Ogden, UT 84405

REFERENCES

. Dan Hyland Fixed Operations Director 615-394-

6872

. Timothy K. Farmer GM Area Parts Manager 615-***-****

. Tom Davison Dealer Operations Manager 972-

417-6190

. Don Campbell Parts Director 801-

394-4500

. Pat Sagnella Parts Director 931-

647-3353

. Bud Stump Car Sales 931-647-

3353

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