Customer Service Administrative Assistant

STEPHONIE L. RALFORD

*** **** ***** *****

CHICAGO, IL 60628

***/***-**** (CELLULAR)

abhnp0@r.postjobfree.com

OBJECTIVE:

Seeking a position as a Administrative Assistant. Possess excellent

communication and interpersonal skills with a willingness to work in a team

environment. Ability to multitask and perform in a fast-paced environment

and provide excellent customer service in a friendly and professional

manner.

EXPERIENCE:

Mayor's Office Chicago, IL

Assistant to Scheduler (01/07-Present)

. Arranges and assembles Mayor's daily briefing book

. Arranges the Mayor's daily schedule

. Advances the Mayor on temporary basis

. Composes and prepares documents and correspondence on Mayor's behalf

. Handles and maintains highly confidential information

. Orders and organizes supplies

. Provides additional administrative support as needed

. Screens and interview potential student interns

. Schedules, coordinates and maintains briefings, appointments, meetings

and private events for the Mayor

. Supervise student interns for the duration of internship

United States Postal Service Chicago, IL

Mark-Up Clerk (06/05-12/05)

. Redirected mail for customers with change of address

. Redirected mail to appropriate departments for customers with no

forwarding information in system

. Sorted various classes of mail

City Colleges of Chicago Chicago, IL

Information Specialist (01/03-06/05)

. Acted as a liaison between students and colleges

. Answered 200-300 student calls per day

. Helped in preparation of orientation presentations

. Instructed and trained temporary employees

. Represented the company in off-campus recruiting fairs

EDUCATION:

Bachelors in Business Administration, 2006, Robert Morris University,

Chicago, IL

Major: Business Management

SKILLS:

Microsoft Office Suite, Teledirectory, PeopleSoft, Typing 65 wpm, 10-Key by

touch

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