Manager Customer Service

Personal Information

Yanjiang Guo

301-***-**** abhnos@r.postjobfree.com

[pic]Education

Bachelor's Degree in English Education, 2003

Shenyang Normal University, Shenyang, Liaoning, China

Work Experience

August 2009---Present

Senior Marketing Manager, Tyson's National Inc. Rockville, Maryland

USA

? Designing and implementing strategies to build up more business

? Improving the visualization of the company with local media.

? Keeping regular contact with customers and well maintaining the

customer service.

February 2009- August 2009

Senior Marketing Manager, Iconixx Corporation Chicago, IL USA

Highly established the cooperation between iconixx and clients.

Projects including Sprint, Kansas City, Kansas, Autonation, Fort

Lauderdale, Florida, Medtronic, Memphis Tennessee etc.

January 2005 - January 2009

Senior Marketing Manager, China Mobile Communications Association

Beijing, China [pic]

(Affiliated to the Ministry of Information Industry of People's

Republic of China. Major members including Motorola, Siemens,

Qualcomm, Nokia, LG, Samsung, Intel, Alcatel, Lucent, Agilent,

Analog Devices etc.)

? Highly organized and coordinated international conferences in 3G

industry, mainly related to TD-SCDMA, including TD-SCDMA

International Summit(2005, Beijing), International Conference on

Future Mobile Communication-Mocca WWI(2005, Shanghai),3G World

Congress(2005?2006 ?2007& 2008, Hong Kong)etc.

?Planned and organized projects, seminars and workshops on core

networks, system, chipset, antenna, and terminal commercialization

for TD-SCDMA in 3G industry.

?Kept daily contact with major telecommunication companies around

the world.

?Coordinated and maintained the partnership with other

international communication organizations, including 3GPP(France),

GSMA(US) and CDG(US) etc.

July 2003 - January 2005

English Instructor, Shenyang Normal University Liaoning, China

?Conducted courses on English intensive reading, extensive

reading, grammar and listening comprehension to freshmen and

sophomores English majors[pic]

? One of the editors of English Reading Comprehension published in

2004

? Registered work staff by British Consulate for IELTS in

Northeast of China

Language Level

? Level 8 ( highest level in China ) in Test for English Majors (

certificate available )

? Class A in National Mandarin Chinese Proficiency Test (

certificate available )

[pic]Related Certificate

? Secondary Teaching Certificate issued by ISBE (Grade 6-Grade 12)

Certificate Endorsements: English As A Second Language---Senior HS

Foreign Language-Mandarin---Senior HS

? Certified university teacher in China, certificate officially

issued by Ministry of Education of People's Republic of China

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