Manager Customer Service
Resume:
Richard A. Kropinski Jr.
Eldersburg, MD. 21784
Summary of Qualifications:
Experienced sales professional, possessing the leadership, the analytical skills, and the initiative to consistently achieve or exceed sales
and profit targets.
Career Experience
June 2007 to current BMW Financial Services
Sales and Marketing Manager
•Responsible for establishing and advancing long-term relationships by selling consumer retail,
lease, wholesale, commercial and insurance products to the BMW, the MINI, the Rolls Royce and
the BMW Motorcycle franchised retailers within the territory.
•Responsible to train and motivate all retailer personnel to actively promote the retail products and
services of BMW Financial Services.
•Provide the appropriate presence and communication to enhance retailer commercial and indirect
business.
June 2006 to June 2007 DaimlerChrysler Services NA, LLC
Dealer Relations Manager
•Responsible for selling consumer retail, lease and wholesale products to DaimlerChrysler brand
dealers within the Baltimore Metropolitan Territory.
•Monitor the financial condition of wholesale accounts to Chrysler Financial’s requirements by
monthly financial statement analysis.
•Responsible for developing and presenting PowerPoint and/or other media presentations selling
Chrysler Financial’s retail, lease and wholesale products.
•Continue to interact and build rapport with specific groups internally and externally to support the
business needs of the territory.
•Provide territory reporting on a monthly basis to Senior Management and other key business center
personnel.
June 2005 - June 2006 DaimlerChrysler Services NA, LLC
Dealer Credit Analyst
•Responsible for the daily monitoring of the financial condition of wholesale dealers within the
Baltimore Metropolitan territory.
•Directly communicate with Dealer Principals, Comptrollers, CFOs and office personnel of
DaimlerChrysler dealerships regarding audit results, over line conditions and financial statement
concerns.
•Prepare and present dealer credit files to Senior Management.
•Audit dealership files to ensure proper documentation is maintained.
•Report to and consult with Dealer Credit Manager regarding any policy violations, unmet
covenants or any situation which might warrant concern for a dealership’s financial condition.
June 2004 - June 2005 DaimlerChrysler Services NA, LLC
Marketing Analyst
•Responsible for developing, analyzing and presenting return on equity reports to senior
management in both verbal and written format.
•Provide reports timely and accurately to all business center personnel.
•Maintain business center databases ensuring retail and lease business is booked timely and
accurately.
October 2001 - June 2004 DaimlerChrysler Services NA, LLC
Newly Delinquent Group Leader
•Responsible for the liquidation of low risk consumer accounts to achieve collection center loss and
delinquency goals.
•Responsible for managing, training and the development of over one hundred customer service
representatives and eight supervisors.
•Monitor and provide analysis on delinquency, repossession and loss prevention trends.
September 1998 - Oct. 2001 DaimlerChrysler Services NA, LLC
Zone Collection Manager
•Responsible for the liquidation of high-risk consumer accounts to achieve zone loss and
delinquency goals.
•Train, coach and mentor team leaders to achieve desired results.
•Assisted team leaders in developing their leadership and communication skills.
June 1995 - September 1998 DaimlerChrysler Services NA, LLC
Retail Credit Analyst
•Provided credit bureau analysis on potential customers for DaimlerChrysler dealers.
•Negotiated contract approvals that was beneficial to both the dealerships and Chrysler Financial.
•Consulted the funding department in the resolution of improper contracts.
June 1993 - June 1995 DaimlerChrysler Services NA, LLC
Wholesale Inventory Auditor
•Performed physical inventory and account audits at DaimlerChrysler brand dealerships..
•Responsible for insuring that the dealerships are in compliance with all floorplan policies to protect
company interests, prevent losses and proactively recognize problem situations.
Education
December 1991 LaSalle University Philadelphia, PA
Bachelor of Science in Human Resource Management
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