Customer Service Manager

Abdallah Dilati

***********@*****.***

*** *** ******* ****: 337-***-****

Carencro, La. 70520 Cell: 337-***-****

Dedicated supervisor/manager with 15+ years of experience in retail settings. Consistently

achieved record high customer satisfaction rankings, improvements to the bottom line and

turnaround of underperforming operations.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by

example and ensure the execution of all safety, security, quality and store operations

policies.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Yearly budgets Improving Profit & Loss

Resolution Sales & Margin Improvement yearly

Retail Operations Inventory Control

Management

Controlled labor costs

Professional Experience

Cracker Barrel Convenient Stores 1-225-***-**** 2/28/1994 to Present

North, South & West Louisiana

Zone Manager, 2005 to 4 2011

Supervisor, 2002 to 2005

Store Manager, 1997 to 2002

Sales rep. 1994 to 1997

Promoted to zone manager position to recruit, train and supervise 150+ supervisors, managers and cashiers. Foster an environment

in which guests enjoy high levels of service and employees are motivated to deliver top performance.

Selected Contributions:

2003, 2004 & 2005 Won “DSM 1% Club” for best inventory control in my district. 2002 &

2004 Winning District Sales Manager of the year.

Reduced staff turnover from 2002 to 2005 therefore leading to my promotion as Zone

manager, benchmarking a record setting improvement in staff retention due to the success

of employee development and morale building programs.

Elevated store’s guest satisfaction index within three years; ensured the swift resolution of

customer issues to preserve customer loyalty while complying with company policies.

Served on special taskforce charged with turning around under performing stores. Trained

CSRs and managers and contributed to significant improvements in guest satisfaction and

sales.

Exemplified the second to none customer service delivery for which Adventure Works is

nationally renowned in all interactions with customers.

Education and Training

London Electronic College 1984 1987

Concentration in business studies and computers

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time

management, leadership, and performance assessment.

I feel I would be a great asset to your company; Look forward to meeting with you.

References available upon request:

Contact this candidate