Sales Customer Service

TIM DONAHUE

** ******’s Grove Drive

678-***-**** LaGrange, GA 30240

**************@*****.***

AREAS OF EXPERTISE

Developing and implementing strategic marketing/sales programs; inspiring people to deliver targeted results;

multinational experience in planning, sales, manufacturing, operations, and leadership; comfortable and

flexible at interacting with all levels of management; P&L; negotiating Contracts; Target Account Selling and

Management; Principle Centered Leadership; Customer Service/Supply Chain planning and organization;

Supply Chain Management; Branding Negotiation; Quality Assurance coupled with multi-level responsibility at

major national and international retailers and Continuous Process Improvement Management for 21 years .

Building a team and understanding manufacturing/organizational principles to achieve mission to drive cost

reductions and improve performance. Skilled communicator with demonstrated ability to develop strong

relationships. Excellence in service and leadership. Training/Education and coaching continuous

improvement in TQM process. Actively participated in award of Malcolm Baldrige National Quality Award,

European Quality Award, Responsible Care Leadership Award

PROFESSIONAL EXPERIENCE

RIZTEX HOME & TEXTILES (2010 – PRESENT)

CALHOUN, GA

DIRECTOR OF BUSINESS DEVELOPMENT

Manage North American sales team. Responsible for P&L, training, education, hiring/firing, performance evaluations,

and implementing corrective actions and developing new business opportunities in residential markets.

Understanding how to improve sales, reduce waste and costs, create and drive strategy and tactics through

the organization, to profitably grow and create a team

TERMINIX INTERNATIONAL (2009 - 2010)

COLUMBUS, GA

SERVICE MANAGER

Managed day to day service technicians activities. Planned, supervised, and coordinated daily operational

service plan. Developed and implemented monthly service plan and coordinated team training, education,

and customer service feedback. Implemented customer and internal corrective action plans. Developed

and implemented inventory control processes, coordinated Fleet maintenance processes, and weekly

training. Performed monthly performance evaluations and payroll.

MILLIKEN & COMPANY (1988 – 2009)

LAGRANGE,GA

National Sales Director, National Accounts – Floor covering/Chemicals (2006 – 2009)

• Led sales team of National Accounts managers with P&L responsibilities, yearly evaluations, hiring,

developing, and promotion of people.

• Grew net profit 10% each year. Doubled sales by implementing enterprise selling approach to targeted

customers.

• Product Development experience and coordinated with targeted customers for specific needs and

maximize internal process flow to lower costs and expand market penetration.

• International sales management experience with international retailers

• Established budgets, developed sales mission and vision, created strategies and tactics for

accomplishment in multiple market segments including Home Centers, Education, Distribution, Internet,

and Catalogue customers.

• Extensive experience in building working relationships with multi – national and cultural customers using

product presentations to gain support and product placement resulting in major sales growth.

TIM DONAHUE

27 Holley’s Grove Drive

678-***-**** LaGrange, GA 30240 ****@*********.***

Northeast Regional Manager – Floor covering/Chemicals (2005 – 2006)

• Directed/Managed 15 member sales team that grew profit 18% by using BPI index to re-allocate sales

resources, eliminating unprofitable products, develop/implement an enterprise selling approach.

• Actively participated in new product development with key regional accounts leading to 30% increase in

new product placement resulting in overall $22MM sales growth.

• Evaluated and allocated necessary sales resources and education needs for employee growth

National Accounts Manager – Floor covering/Chemicals (2004 – 2005)

• Increased sales 60% in 2 years reallocating resources to more targeted areas with higher return.

Implemented a strategic enterprise selling approach that expanded new product placement.

• Increased profit from 3% to 5% of total sales by using BPI (Buying Power Index) to identify

underperforming markets, implementing a targeted plan, and re-allocating resources. Direct sales

responsibility for major national retailers in US and Canada Coached sales team in corrective actions and

profitable new account growth strategies

National Sales Manager – Area Rugs (2003 – 2004)

• Directed 15 member sales team that developed a multi-level business plan matching rug retailers

strengths with account potential resulting a new business segment resulting in over $25MM in sales.

• Double digit sales growth, increased profitability by 15%, and increased market share 22% over 2 years

including mass market accounts by expanding customer base internationally and exploring special sales

opportunities at Home Centers, Discount Chains, and Warehouse Clubs.

• Created sales team mentoring program that improved sales learning curve by 40% and expanded

education to specific product lines and market analysis resulting in 100% retention.

• Participated in international sourcing of raw materials, rug designs, and indirect materials.

Supply Chain Manager Floorcovering (1998 – 2003)

• Guided, directed, and led 51 customer service associates in multiple locations that included 2 Customer

Service Managers in daily sales coordination, service, and support of all field and in-house sales that

achieved the highest customer satisfaction score in company history. Yearly evaluations of associates and

implemented corrective actions where necessary. Provided training and discipline to staff. Actively

evaluated/selected sourcing options for new products that led to $2MM additional business.

• Developed Patent in US and Europe that improved order entry input by 80% with no additional hires.

• Reduced claims and returns by 30% that resulted in a $400,000 net profit turnaround and improved

customer retention by implementing a weekly review process with manufacturing team and holding each

team leader accountable for corrective actions and measuring there results.

Manufacturing Manager - Automotive (Tier 1 Supplier) (1988 – 1998)

• Managed manufacturing operations for 20 production associates in Tier 1 Automotive fabrics supply.

• Improved manufacturing through put by 35% resulting in a 12% cost reduction adding $1MM profit.

• Reduced waste by 22% resulting in $.03 /sq yd cost reduction adding over $2MM profit.

• Active teacher and coach of Total Quality Management process

AWARDS AND RECOGNITION

Sales Manager of the Year (2002, 2006) Exceeded all business objectives with measurement based on

professional evaluation and customer approval. Highest contribution dollars to net profit in division

Salesperson of the Year (1996, 2003,2005) Exceeded all business objectives with measurement based on

professional evaluation and customer approval. Increased total sales vs. quota by 110% - 130%.

EDUCATION

Bachelors of Business Administration, State University of West Georgia – 1988 graduate

Milliken Quality Leadership Program, Milliken University - 1989 graduate

Corporate Strategic Planning, University of Michigan – 2001 graduate

TIM DONAHUE

27 Holley’s Grove Drive

678-***-**** LaGrange, GA 30240 ****@*********.***

Corporate Training Courses include:

Executive Sales Leadership Education and Continuous Improvement Management

Dale Carnegie 14 week Course

Yearly Labor Law Education

Strategic Account Planning

Contract Evaluation Education

Negotiating Skill Training

Train the Trainer Education – How to Train and Coach Sales Managers

Microsoft (Word, Excel, Lotus Notes and PowerPoint,Access)

QualPro Manufacturing Statistical Analysis

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