Customer Service Representative
Resume:
RHODA DAWNA DAVIS
**** **** ***** #**. ************, IN 46254
************@*****.*** 317-***-****
Customer Service Representative: 15 years of Customer Service experience
seeking to utilize professionalism in a call center venue or in a venue
that has stability to enhance my knowledge. Possesses the adequate
qualifications for betterment of the company; especially with the ability
to satisfactorily understand the depth of the customer's needs, by
approaching customers, calmly, professionally, and with concern.
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Customer Service
Skills Sets
MS Word/Excel Proficient College Student Liaison Technology Integration
Financial Management Inventory Management Claims Processor
Supervisory Skills Staff Recruitment Filing/faxing
Claims Adjuster Active Listener Data Processing
Problem Solver Imaging
CAREER EXPERIENCE
STERICYCLE PHARMACEUTICAL (staffed: Superior Technology Resources)
Indianapolis, IN 08/2010-09/2010
Data Processor (Temporary Position)
> Data positioning by Technology integration of call backs
> Packaging and sending to a refurbished company
> Inventory for numerous name brand pharmaceuticals companies
> Documenting payments
DIVISION FAMILY RESOURCES (staffed: Affiliated Computer Services ACS)
Indianapolis, IN 03/2010-05/2010
Customer Service Representative (Temporary Position)
> Representing the client, to support of their need.
> Outbound calling, to integrate appointments
> Information output to client when appointment is
> Data Entry of Client Information
> Liaison for client to SEC
> HIPPA regulations to keep information from Identity Theft
IVY TECH COMMUNITY COLLEGE, Lawrence, IN 04/2007-05/2009
Customer Support Representative
> Strategically presented administrative facts of College via telephone
with clients
> Executed 166 calls weekly
> Processed Confidential Student Data
> Implemented Family Education Rights & Privacy Act (FERPA) to insure
the Students safety
> Financial Liaison between student and Representative Advocate for
Financial office
> Utilized the Internet to better assist the customers' needs
> Communicated and captured client information using MS Word
> Provided students information on what the College provided either over
the phone, by mail, or email
> Corresponded via Internet with students
WELLPOINT, Indianapolis, Indiana 09/2008-11/2008
Customer Service Representative (Temporary Position)
> Efficiently completed Insurance Claims for existing clients
> Utilized MS Word and Excel for entering information on clients
insurance claims
> Dispersed financial information to client
> Executed Human Resource Duties
> Explained Health Insurance Portability and Accountability (HIPAA)
regulations
> Assisted in administering assessment tests
> Effectively resolved clients insurance claims issues
> Performed responsibilities such as answered phones, filed, and faxed
documents
EDUCATION
Flanner House of Indianapolis, Inc. Indianapolis, IN
> Skills to Success-Life Skills and Job Readiness Program
. Certificate of Completion
> NORTH CENTRAL HIGH - Indianapolis, IN
. Diploma
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