RHODA DAWNA DAVIS

**** **** ***** #**. ************, IN 46254

abhnl9@r.postjobfree.com 317-***-****

Customer Service Representative: 15 years of Customer Service experience

seeking to utilize professionalism in a call center venue or in a venue

that has stability to enhance my knowledge. Possesses the adequate

qualifications for betterment of the company; especially with the ability

to satisfactorily understand the depth of the customer's needs, by

approaching customers, calmly, professionally, and with concern.

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Customer Service

Skills Sets

MS Word/Excel Proficient College Student Liaison Technology Integration

Financial Management Inventory Management Claims Processor

Supervisory Skills Staff Recruitment Filing/faxing

Claims Adjuster Active Listener Data Processing

Problem Solver Imaging

CAREER EXPERIENCE

STERICYCLE PHARMACEUTICAL (staffed: Superior Technology Resources)

Indianapolis, IN 08/2010-09/2010

Data Processor (Temporary Position)

> Data positioning by Technology integration of call backs

> Packaging and sending to a refurbished company

> Inventory for numerous name brand pharmaceuticals companies

> Documenting payments

DIVISION FAMILY RESOURCES (staffed: Affiliated Computer Services ACS)

Indianapolis, IN 03/2010-05/2010

Customer Service Representative (Temporary Position)

> Representing the client, to support of their need.

> Outbound calling, to integrate appointments

> Information output to client when appointment is

> Data Entry of Client Information

> Liaison for client to SEC

> HIPPA regulations to keep information from Identity Theft

IVY TECH COMMUNITY COLLEGE, Lawrence, IN 04/2007-05/2009

Customer Support Representative

> Strategically presented administrative facts of College via telephone

with clients

> Executed 166 calls weekly

> Processed Confidential Student Data

> Implemented Family Education Rights & Privacy Act (FERPA) to insure

the Students safety

> Financial Liaison between student and Representative Advocate for

Financial office

> Utilized the Internet to better assist the customers' needs

> Communicated and captured client information using MS Word

> Provided students information on what the College provided either over

the phone, by mail, or email

> Corresponded via Internet with students

WELLPOINT, Indianapolis, Indiana 09/2008-11/2008

Customer Service Representative (Temporary Position)

> Efficiently completed Insurance Claims for existing clients

> Utilized MS Word and Excel for entering information on clients

insurance claims

> Dispersed financial information to client

> Executed Human Resource Duties

> Explained Health Insurance Portability and Accountability (HIPAA)

regulations

> Assisted in administering assessment tests

> Effectively resolved clients insurance claims issues

> Performed responsibilities such as answered phones, filed, and faxed

documents

EDUCATION

Flanner House of Indianapolis, Inc. Indianapolis, IN

> Skills to Success-Life Skills and Job Readiness Program

. Certificate of Completion

> NORTH CENTRAL HIGH - Indianapolis, IN

. Diploma

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