Manager Project

Jeffrey A. Moss

**** *. ****** ** #*** Prescott Valley, AZ 86314

Home: 928-***-**** Cell: 480-***-**** email: **********@***.***

Education:

Bachelor of Science Candidate, University of Phoenix, Phoenix, AZ

Completed 20 hours

Bachelor of Science Candidate, University of Massachusetts, Boston, MA.

Completed 70 Hours

Associate of Science in Business Administration, Massasoit Community

College

Brockton, MA. May 1986

UC Berkeley PMP Cert Program Candidate

Berkeley, CA Jan, 2011

Professional Experience:

Field Product Engineer, Ticketmaster Entertainment, Scottsdale, AZ June

2008 to July 2010

. Reported to the VP of Field Technology

. As a Field Product Engineer I tested hardware and helped develop

business and technical processes which were used at Ticketmaster

Client and Ticket Center locations worldwide.

. I worked with various levels of the organization to test hardware,

applications and to document processes.

. I worked with many vendors on wireless scanners, windows and Linux

technologies to launch new technologies at client's arenas.

Specific Responsibilities Include:

. Identify and resolve issues related to the integration of various

technologies.

. Learned new applications and systems to be deployed in the field

environment. (such as; Access Manager, Kiosks, Suite Scanners, Points of

Sale)

. Trained internal and external partners and clients on new applications

and systems

. Tested hardware for use with existing applications and new product being

developed.

. Pro actively worked with Field Technology Managers, Product Managers,

Developers, QA, and various Help Desk support teams on functionality and

proper support of various applications.

. Managed project time lines and deliverables

. Assembled and tested hardware in a lab environment

. Attended and lead meetings, conference calls related to technology

deployment, training, etc.

. Developed strong relationships with internal departments and external

clients

Field Engineer, Omnicell Technologies, Mountain View, CA June 2001 - June

2008

. Installed the hardware and software for the Omnicell System and any

upgrades required.

. Performed server/cabinet training after upgrades in covering new

software features.

. Assisted the Project Manager during Pre-installation meetings to

handle technical issues.

. Worked closely with the Interface Engineers in setting up and testing

interfaces to the

hospital systems.

. Continually evaluated/monitored the technical performance of the

Hospital Info Systems either on site or remotely via dial-up, VPN

connection, or V-Director.

. Performed the configuration process during server installations to

provide backups, drive maintenance, and remote monitoring of the

server..

. Troubleshoots hardware, software, interface and communication

problems and coordinated

the tasks necessary to solve them.

. Assisted Sales Manager and HDQ with product trial evaluations and/or

trade shows.

. Assisted Project Managers in the generation of all necessary reports

and tracking systems.

. Strong knowledge of the following: Windows NT, XP, 95 Server 2000,

2003, MSSQL, DOS, FTP, VNC, VPN Relational Databases, Installation of

Servers (Rack Mount in Hospital Computer Farms). Set up all network

printers, IP Addresses, Networking (LAN, mapping, etc.).

. Strong planning, organizational and presentation skills.

. Ability to train customers on software applications, upgrades on

server and cabinet changes.

. A self-starter who is able to work independently with little

direction.

. Able to travel and be on call 24 hours per day, 7 days a week.

. Experienced in hardware/software installation and/or maintenance

experience in a hospital environment.

. Used Questra for secure connection to Hospitals. Is now Axeda.

Interface Engineer/Implementation Specialist, Choice Hotels International,

Scottsdale, AZ

July 1998 - June 2001

Provided support and installation of property management system for hotels

in the US and

Canada. Assisted in the installation of 3000 hotel interfaces. Serviced

franchisees with

hardware/software support and troubleshooting on Choice Hotels proprietary

software

programs. Worked in conjunction with technical vendors to insure repair of

hardware.

Worked on interfaces remotely with vendors. Ex. POS, CA, Movies and PBX

etc.

Implementation Specialist, Best Western Hotels International, Phoenix, AZ

June 1995 - July 1998

Responsible for the setup, installation and training of hotel property

management

systems. Specific duties include the setup and configuration of all

hardware and

configurations of the LAN at each property. Installation and configuration

of the property

management systems software, installation and configuration of interface

software to allow

third party vendor software (call accounting, central reservation, energy

management, point

of sale) to communicate and interface with the property management system.

Installation of

hardware into the server to allow interfaces to work properly, installation

of hardware for

Jazz Drive Backup systems. Training of all required hotel staff and

management in the

proper use of the property management system software. Liaisons with third

party vendors to

ensure compatibility of interfaces. Additional responsibilities include in-

house training of

new trainers and support desk staff; review and analyzed work of help desk

calls to determine

specific areas of additional training and education for general

installations and specific

individuals; trouble shooting specific problems at individual locations

when help desk is

unable to determine problem and solutions.

Front Desk Manager, The Eliot Hotel, Boston, MA August 1993 - January 1995

Directed and trained front desk staff including night auditors. Handled

arrivals, check-ins,

check-outs and customer issues. Managed labor expenses and ensured

communication of

priorities to associates. Worked closely with Sales Manager to increase ADR

for Hotel.

Worked with Internal and external customers to resolve issues quickly so

guest would not be

impacted. Customer Service is the key to any successful operation and I

pride myself in it.

Military:

United States Marine Corps Reserve, 1983 - 1991

Honorable Discharge Rank/Function: Corporal / Fire team Leader

Additional Certifications classes taken:

CCNA, CCDA, MSCE PMP candidate / Would Like to relocate to San Francisco or

Boston.

Contact this candidate