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Customer Service Medical Device

Location:
Altoona, IA, 50009
Posted:
April 11, 2011

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Resume:

PHONE 515-***-**** E-MAIL abhnhz@r.postjobfree.com

ASHLEY M. SCHIERMEISTER

PROFILE

"I am a goal orientated individual that has found my passion. I have had the greatest opportunity over the last year

and half to work in a field that I love and gain direction for my career path. I have enjoyed being part of over 500

individual’s life changes; helping them set and achieve not only fitness/health goals but also life goals. I have

successfully helped individuals in all walks of life make life long behavior changes.”

EDUCATION .

2004-2007 Grand View College Des Moines, Iowa

Bachelor of Arts in Psychology

• All-American Scholar Athlete 2 years • All-Region Academic 2 years

• All-Conference Academic 3 years • Member of Alpha Chi Honor Society

• Permanent Member of Grand View College's Honor Society • Graduated Cum Laude

PROFESSIONAL EXPERIENCE

July 2009- Present Farrell’s Extreme Bodyshaping Des Moines, Iowa

General Manager

• Live the program, be a good example • Know my members and their goals • Plan out individualized meal plans •

Counsel members through life changes • Recruit and train new instructors, coaches and office staff • Plan and

coordinate 10 week challenges and FIT challenges • Coordinate instructor and office schedule • Maintain a clean

and safe environment • Manage billing paperwork and run bi-monthly credit card billing

July 2008- July 2009 Nationwide Insurance Des Moines, Iowa

Retention Agent

• Sell new policies, upsell, enhance, or cross sell as appropriate to meet customers needs • Educate customers on

policy coverages • Contact customers with pending cancellations to save policies from cancelling • Maintain

current and in-depth understanding of customer service techniques, overall processing and product updates, and

related system enhancement

May 2006- July 2009 Mercy Hospital Des Moines, Iowa

CPR and First Aid Instructor

• Teach CPR and First Aid to health care providers and public • Explain how to use equipment effectively while

administering CPR/First Aid • Teach the benefits of using the medical device Automated External Defibrillator

Clean and prepare equipment for classes

September 2007-December 2007 Four Oaks Iowa City, Iowa

Family Support Worker

• Met with families who had become involved with Department of Human Services, due to inability

to provide adequate care for their children • Identified and addressed ways to improve family situations for

children • Supervised court order visits with children and parents • Assisted families in obtaining needed

resources, such as counseling or housing

August 2006- July 2007 Urbandale Soccer Club Urbandale, Iowa

Professional Coach

VOLUNTEER EXPERIENCE .

May 2004-September 2006 Bondurant Fire Department Bondurant, Iowa

• Responded to emergencies including, rescue, medical, trauma, and fire calls • Helped with the skills instructing

of EMT-B classes, and trainings • Organized events to attract new members to the fire department

October 2002-2004 Des Moines Marathon Des Moines, Iowa

• Attended events to promote the marathon • Recruited and organized volunteers



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