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Human Resources Manager

Location:
Baltimore, Maryland, 21214, United States
Posted:
March 16, 2011

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****** ******

**** ******** ****** *********, ** 21214

Phone: (301) ***-****

Email:

******.********@*****.***

I am actively seeking a position with a reputable and stable company that

can best challenge my skills and utilize my experience.

Professional Summary

Results-focused professional with excellent communication and

organizational skills who easily initiates and adapts to change. Proven

ability to develop, implement and execute policies for improved efficiency.

Proficient in staff training and mentoring. Able to quickly appraise

situations and customize style to exceed company goals.

* Twenty plus years of effective training, human resources, organizational

development and management experience

* Excellent interpersonal, presentation, coaching, writing and

facilitation skills

* Marketing through website design and utilization

* Impeccably detail-oriented

* Exceptional ability to perform needs analysis and develop

customized programs to promote growth/profit

* Skilled with multiple collection processes, treatment presentations and

financially sound acceptance options

* Highly proficient in the use of Dentrix, Softdent, Practiceworks, Casey,

Consult Pro, Kodak Dental Imaging,

CareCredit, Chase Health, Microsoft Word, Outlook, and Excel

Professional Experience

Dr. Thomas Rhodes, DMD

Hunt Valley, MD

Office Manager, June 2009-Current

Responsibilities:

. Coordinate financial arrangements with specific patient needs

. Calculate daily weekly, monthly and annual production/collection ratios

. Order administrative supplies and supervise routine administrative duties

. All telephone and email communiqu as related to patients/referring

Doctors

. Explanation of extensive treatment planning to patients

. Insurance claims and pre-authorizations

. Draft insurance narratives and Letters of Confirmation for proposed

treatment,

. Reconcile daily/monthly deposit statements and paperwork

. Collection of past due accounts, monthly statements and recall reminders

. Well versed in all aspects of dental terminology

. Treatment Plan Presentations (avg. $8,000.00)

Drs' Steven Oh and Hilary Chung, DMD

Chevy Chase/Beltsville, MD

Receptionist, November 2008-June 2009

Responsibilities:

. Oversee the daily operation of two locations

. Patient Communication

. Aging reports, Collection procedures, recall efforts and insurance

billing

. Proficient with Dentirx Software

. Treatment Plan Presentation (avg. $5,000.00)

Dr. David Lee, DDS FAGD

Ellicott City/Silver Spring, MD

Office Manager, November 2007-October 2008

Responsibilities:

. Oversee the daily operation of two locations and five employees

. Complete reorganization of the practice to improve effective patient care

. Calculate projected Production/Collection ratios daily, weekly, monthly

and annually

. Patient Communication using Consult Pro and Kodak Dental Imaging Software

. Marketing

. Payroll

. Aging reports, Collection procedures, recall efforts and insurance

billing

. Human Resources Management, including employee hiring/termination,

investigation of employee insurance

implementation, revision of antiquated office policy and procedures, and

employee conflict resolution

. Responsible for New Website Design and content

. Proficient with Dentirx Software

. Treatment Plan Presentations (avg. $10,000.00)

Drs' Sullivan, Kaihara, Watkins and Sullivan, Jr.

Washington, DC/McLean, VA

Dental Office Administrator, November 2002-November 2007

Responsibilities:

. Schedule for two Dentists and four Dental Hygienists for two offices

. Coordinate financial arrangements with specific patient needs

. Calculate daily weekly, monthly and annual production/collection ratios

. Formulate and circulate office memos/interoffice communication

. Filing, accurate chart completion and management of patient flow

. Initiation and follow-up concerning all office issues/building

maintenance

. Order administrative supplies and supervise routine administrative duties

. All telephone and email communiqu as related to patients/referring

Doctors

. Design and application of office website and Dentist information

brochures

. Explanation of extensive treatment planning to patients

. Insurance claims and pre-authorizations

. Negotiate services/fees for government and Embassy contracts

. Draft insurance narratives and Letters of Confirmation for proposed

treatment

. Proficient in Microsoft word and SoftDent programs,

. Reconcile daily/monthly deposit statements and paperwork

. Collection of past due accounts, monthly statements and recall reminders

. Travel arrangements for international clientele and DDS travel

. Supervise training of various personnel for Hygiene Coordinator position

. Well versed in all aspects of dental terminology

. Treatment Plan Presentations (avg. $30,000.00)

Wal-Mart, Inc

Sapulpa/Grove/Jay, OK

Accounting Office Manager May 1988-October 2002

Responsibilities:

. Daily, weekly, monthly and yearly profit/loss figures

. Data entry, inventory control, and auditing of register long/short

. Lead auditor for MOPR (Motivational Operation Performance Reviews) in

District

. Supervise training of new associates and all aspects of customer service

and satisfaction

. Payroll

. Process money orders/wire transfers/debit/credit card transactions

. Reconciliation of accounts payable/receivable and vendors' costs/

shipment discrepancies

. Negotiation of more cost-effective methods for shipping and merchandise

transfers

. Filing claims for damaged, lost or stolen merchandise

. Organization of annual Special Olympics fundraising events

Professional References

Donna Christensen Dental Assistant Dr. Sullivan

(301) ***-****

Jackie Hamilton Financial Coordinator Lee Dentistry

(410) ***-****

DeShawn Harris Hygienist Lee Dentistry (410)

***-****

Pat Long Patient Services American Cancer Society

(484) ***-****

Stephanie Randolph Business Assistant Dr. Sullivan

(202) ***-****

Barbara Calverese Hygienist Dr. Rhodes (410)

***-****

Personal References

Susan Mitchell Human Resources Allentown, PA (610)

***-****

Shawn Mallas Church of Christ Kansas City, MO (816)

***-****

Sondra Foster Building Engineer Alexandria, VA

(571) ***-****

Bettina Straight Sinai Hospital Baltimore, MD

(410) ***-****

*Other references available on request, as well as letters of

recommendation.



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