Customer Service Sales

Angela Y. Alderman

**** ***** **. *******, ** ***34

713-***-**** **********@*****.***

Qualification Profile

Skilled, multiple tasking, and personable Office Assistant with 16 years'

experience provides consistent, approachable customer service and full

range of general support.

> Administration: Provide exceptional administrative support to peers

and senior management. Success streamlining office processes to

increase efficiency and improve service. Track financial data and

accurately process customer payments. Outstanding communication

skills; continuously project a highly polished professional image.

> Customer Service: Serve as initial point of contact for customers,

vendors, and staff. Educate customers and visitors regarding company

services and products. Efficiently schedule appointments and meetings,

promptly respond to inquiries via e-mail, telephone, and fax.

> Technical Skills: Adept with Microsoft Office (Word, Excel, Outlook,

MS Spreadsheet) and QuickBooks, Quicken, MS Money accounting software,

and Banner database. Capable of managing complex, multiple line

telephone systems and type approximately 40 words per minute.

> Key Strengths: Excel at developing strong relationships with staff,

senior executives, and customers; strong record creating a positive

first impression. Highly organized and conscientious; entrusted by

management with confidential materials. Adapt quickly to new and

evolving environments.

Professional Experience

Stephen F. Austin State University ~ Nacogdoches, TX

Feb. 2010-Jan 2011

Perform secretarial, technical and/or administrative work, reporting

directly to a department administrator.

. Serve as first point of contact, field and routing telephone

calls, greeting visitors and members, and responding to members

and potential members' inquiries. Provide company information in

person as well as via e-mail, telephone, fax, and mail: verify

meetings and events. Perform wide-range office functions such as

updating and managing schedules, composing correspondence,

setting up meeting and event: locations and menus, and

maintaining two databases.

. Began as temporary employee; promoted to permanent position

within four months for outstanding ability to quickly adapt and

learn customers and business needs.

. Handling contracts with University staff/faculty and general

public.

. Handle insurance certificates for general public that performs

work at the University.

. Receive and process incoming and outgoing mail for the

department on a daily basis.

. Receive record and deposit fees.

. Operate word processing, database and other software.

. Requires frequent contact with other University or state

agencies and the general public.

. This is a security sensitive position.

Polk Oil Company/Brookshire Brothers - Lufkin, Texas Nov.

2008 to Jan. 2010

Providing customer service, checking out gasoline and grocery

purchases, stocking, cleaning, and maintaining the deli food

preparations and sells, Completing managerial paperwork and duties on

a daily bases.

Clerk-Shift leader/Assistant Manager

As a clerk then shift leader: Took care of customers' needs and

purchases, along with preparing the breakfast foods and stocking,

cleaning and maintaining the deli area, along with supervising my

shifts crew (2-3 employees).

. Stocked and cleaned, maintaining the store interior and exterior

. Cashiered purchases or gasoline, grocery items, and deli foods

As the Assistant Manager:

. Provide customer service by greeting and assisting customers,

and responding to customer inquiries and complaints.

. Monitor sales activities to ensure that customers receive

satisfactory service and quality goods.

. Assign employees to specific duties.

. Inventory stock and reorder when inventory drops to a specified

level.

. Keep records of purchases, sales, and requisitions.

. Enforce safety, health, and security rules.

. Examine products purchased for resale or received for storage to

assess the condition of each product or item.

. Train and evaluate personnel in sales or marketing

establishments.

. Perform work activities of subordinates, such as cleaning and

organizing shelves and displays and selling merchandise.

. Establish and implement policies, goals, objectives, and

procedures for their department.

. Instruct staff on how to handle difficult and complicated sales.

. Formulate pricing policies for merchandise, according to

profitability requirements.

. Examine merchandise to ensure that it is correctly priced and

displayed and that it functions as advertised.

. Plan and prepare work schedules and keep records of employees'

work schedules and time cards.

. Review inventory and sales records to prepare reports for

management and budget departments.

. Managed a team of 13-16 employees

Quizno's Classic Subs - Lufkin, Texas Oct. 2007 to Jan.

2009

Preparing orders daily for fast pace sub shop with catering services,

incoming and call-in customers; along with keeping shop clean,

organized, and stocked.

Baser/Finisher

. Open location, stock serving tables with prepared ingredients

and racks with chips and cookies (wrapped daily).

. Communicate with in coming and telephone customers in order to

prepare orders accurately and efficiently.

. Taking telephone/ verbal orders, greeting visitors, and

responding to customer and vendor inquire.

. Accept payment from customers, and make change as necessary.

. Request and record customer orders, and compute bills using cash

registers.

. Clean and organize eating and service areas.

. Select food items from serving or storage areas and place them

in dishes, on serving trays, or in takeout bags.

. Prepare simple foods and beverages such as sandwiches, salads,

and beverages.

. Collect and return dirty dishes to the kitchen for washing.

C.L.A.E.D.F. - Houston, Texas

Feb. to Aug. 2002

Manage fast-paced front office for non-profit support company to

Lockheed Martin and NASA.

Administrative Assistant

Began as temporary employee; promoted to permanent position within

four months for outstanding ability to quickly adapt and learn

customers and business needs.

Serve as first point of contact, field and routing telephone calls,

greeting visitors and members, and responding to members and potential

members' inquiries. Provide company information in person as well as

via e-mail, telephone, fax, and mail: verify meetings and events.

Perform wide-range office functions such as updating and managing

schedules, composing correspondence, setting up meeting and event:

locations and menus, and maintaining two databases.

Charlie Thomas Dealerships - Houston, Texas Mar 1994 to May

2001

Provided full clerical and administrative support for nineteen

dealerships with around 1500 employees, owner/President, Vice-

President, CEO, six service departments, and a large customer pool.

PBX Operator/Executive Assistant

Interfaced with customers and sales teams to assess immediate needs

and schedule appointments. Field and route telephone calls, greet

customers, and respond to staff and customers inquiries. Collected

financial and identification data to ensure full and proper payments

along with backgrounds. Accurately organized and maintained vehicle

inventory and filing for managing dealership and their customer's

information. Distributed company information (flyers) via e-mail,

telephone, fax, and mail: to notify of new vehicles. Preformed wide-

range office functions such as updating and managing schedules (both

for dealership and personal for owner, VP, and CEO), composing

correspondence, setting up meeting and event menus, maintaining

overall inventory and budgets per dealership, maintaining personal

financial accounts for owner and VP, and running personal and company

errands.

Contact this candidate