Customer Service Manager

BARRY O'NEAL MCFIELD

**** ***** **** . *******, ********* 38016 . 901-***-**** .

**********@*****.***

Professional Summary

A result-driven professional with 20 years of experience in Electronics,

consisting of military and college training and a commitment in customer

service with 9 years supervisory and customer service skills. Vast

knowledge of intricate details involved in recordkeeping. Self-motivated

and reliable with excellent customer service relations.

Additional skills:

? Accounts Receivable ? Records Maintenance Calls ?

Inventory Control

? Vender/Client Relations ? Relationship Management ?

Office Management

WORK EXPERIENCE

Dec. 2004 - Present Coca-Cola Company

Memphis, Tenn.

Purchasing/Inventory Coordinator

. Responsible for materials and inventory management functions to include:

order placement and tracking, receiving, stocking, selecting, packing,

shipping and supplier performance management.

. May also include coordinating the collection and delivering of company

supplies and media.

. Establishes goals and maintains records to measure productivity,

quality, safety, and attendance.

. Utilizes a variety of mechanized systems to provide balance accuracy,

create efficiencies in report data, track cost and maintain budget

analysis.

. Works on issues where analysis of situation or data requires review of

relevant factors.

. Exercises judgment within defined procedures and policies to determine

appropriate action.

. Schedule service appointments and maintain customer relations

Oct. 2002 - Jan. 2005 AutoZone, Inc.

Jackson, Miss.

Sales Manager (Parts)

. Assisted the assistant manager and store manager in supervising store

AutoZoners; assigning, directing and coaching to ensure the completion of

assigned tasks during assigned shifts.

. Assumed responsibility for the store operation and effectively leading

during assigned shifts in the assistant manager's and store manager's

absence.

. Ensured compliance with established policies, procedures and legal

requirements.

. Trained and developed Store AutoZoners during assigned shifts.

. Completed and delegated store merchandising tasks, including but not

limited to stocking the store in a timely and accurate manner.

. Provided feedback regarding AutoZoner performance to the assistant store

manager and/or store manager; prepared or assisted in the preparation of

corrective action reviews.

. Motivated Store AutoZoners during assigned shifts to provide WOW!

Customer Service.

. Supervised a staff of (20) twenty employees.

Sep. 2002 - Apr. 2004 Metrocall Wireless

Jackson, Miss.

RF System Technician

. Monitor and maintain the RF equipment on the Two-Way paging network,

which consist of troubleshooting, station alarms, and maintaining One-Way

and Two-Way devices in the Mississippi, Alabama & Louisiana markets on an

on-call basis.

. Worked different issues and ordered parts when necessary.

. Coordinated with RF Engineering and Site leasing with interference, noise

issues and other site issues.

Sep. 2001 - Sep. 2002 Raytheon Aerospace, LLC Madison,

Miss.

Avionics Technician

. Perform routine and preventative maintenance on RF equipment such as

Collins and Kings ADF, VHF, VIR & UHF radios, Utilities and all

associated equipment on commercial and military aircrafts.

. Perform bench work as well as aircraft troubleshooting and fault

isolation with the use of wiring schematics.

. Worked different issues and ordered parts when necessary.

Jul. 2000 - Nov. 2001 Natcom, Inc.

Ridgeland, Miss.

2 Way Pager Repair Supervisor

. Responsible for the planning, staffing and operations of 2 Way Pager

Repair department for a $50 million Pager and Cellular phone repair

facility.

. Scope of responsibility was diverse and included all materials handling,

inventory control, distribution planning and order fulfillments.

. Supervised a staff of (20) twenty employees.

Education

Keller Graduate School of Management - Oak Terrace, Illinois

Master of Business Administration - October 2010

Master of Project Management - June 2009

DeVry University - Oak Terrace, Illinois

Bachelor of Technical Management - June 2008

Community College of Air Force - Maxwell AFB, Alabama

Associate of Applied Science Avionics System Technology - April 2001

Software:

Microsoft Office Suite, Microsoft FrontPage, Microsoft Publisher, Microsoft

Project, Microsoft Works, QuickBooks Pro 2001, SAP, WMS.

Operating Systems:

Windows 95, 98, 2000, NT, XP (Professional and Home Edition as well),

Vista.

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