Customer Service Manager
Resume:
Connie J. Horstman
abhngs@r.postjobfree.com 316-***-****
Wichita, Kansas
67203
Professional and focused I have an innate passion for people. Experienced in
Superior Customer Service, people and Business Management. I have vision,
articulate the vision and relentlessly drive it to completion.
2008-2001 Assistant Manager, Safeway, Terra Linda, California
Work
History
• Responsible for the operating ratio, productivity, efficiency and overall
success of the store.
• Recruiting, training and performance management of employee’s.
• Knowledge of cash handling procedures including cashier
accountability and deposit control.
• Knowledge of inventory management and merchandising.
• Sound effective oral and written communication skills.
• Excellent organization skills with attention to detail.
• Strong ability to solve problems and deal with a variety of situations.
2007-2008 Customer Service Manager, Schwan’s, Wichita, Kansas
• Provided advice to customers with the help of products and services.
• Delivered outstanding sales customer service to new, existing and
returning customers.
• Communicated with other managers to discuss possible improvements
to customer service.
• Returned funds or compensation to customer.
• Developed feedback or complaints procedures for organizations.
2005-2007 Martial Handler, Areoflex, Wichita, Kansas
• Assembled circuit boards solder components to PC boards.
• Material handler, pull components and parts as per work order.
• Material tracking system, process drawings for bill of material.
2004-2005 Receiver, The Home Depot, Wichita, Kansas
• Supported all departments identified verified and received all
merchandise.
• Scheduled inbound and outbound delivers.
• Off loaded merchandise stage in each department.
2002-2004 Service Coordinator, Protection One, Wichita, Kansas
• Routed Installation tech each day for scheduled appointments.
• Produced initial payroll to ensure accuracy
• Handled customer service calls.
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