Customer Service Assistant

S UN ITA GARBO

**** ******* ***#* • San Jose, California • 95124

Home: 408-***-****

abhngp@r.postjobfree.com

JOB OBJECT IVE : To obtain a Administrative Assistant position.

EDUCAT ION:

•I nstitute for Business & Technology

Medical Biller & Coder/Office Specialist Santa Clara, CA

•High School “Stolac” Bosnia and Herzegovina

C ERT I F ICAT IONS/AWARDS:

•H IPAA Certificate

• Certificate of Award for Perfect Attendance

• President’s List/Academics 4.00 GPA

S KILLS:

MS Word; MS Excel;Power Point; Outlook; Planning and Scheduling; Filing

Documentation; Purchasing; W rit ten Communication ; Customer Service; In ternet

Research; Records Management ; Telephone Reception;ICD-9; CPT Coding; Willing to Learn

new Skills; Fast Learner; Detail Oriented; Speak, Read, Write English, Bosnian, Croatian,

Serbian; Well Organized; Punctual; Reliable; Flexible; Team Player; Lytec System; Medisoft

System; Ti tanium System.

E MPLOYMENT H ISTORY:

> MDRX Enterprises, I nc-Novemeber2010-December 2010/Externship Los Gatos,

CA

F iling/faxing,

H andle confidential patient’s information’s;

E ntering data (Lytec);

H andling mails for 6 doctors;

Calling insurances to verify patient’s coverage;

> Institute for Business & Technology – 2010-2010 Santa Clara, CA

A dministrative Assistant / Office Specialist for Career Services –-

A llied Health Division

E mployment Verifications

A nswer phones

H andle confidential student information / records

F iling / faxing/ Xeroxing

C reating and preparing packets for the classroom

Research & documentation

P rocess student t imecards, fi rst day report, lab paperwork, instructor and

E xternship evaluations

Assist Career Services Staff in the classroom

Follow-up regarding students in externship

I nterface with the instructors and students

> E astern E uropean Service Agency -2009-2010 San Jose, CA

( Non –Profit Agency for Mental Health and I mmigration)

O ffice Assistant/Receptionist

H andles incoming calls and promptly forwards calls to proper person among 15

employees;

Responsible for scheduling meetings for all employee levels and their clients;

Escorts visitors to staff members' offices;

Compose and distr ibute inter-departmental memorandums (e-mail, voice and

documentary); ensuring timely delivery and receipt of important information while at the

t ime maintaining confidentiality;

M aintains electronic records management system for all client appointments (Titanium);

Sort, organize and assign mail distribution for all employees.

> T.J.Maxx -2007-2007 San Jose, CA

C ustomer Service Assistant Manager

Opening/Closing;

Cash office;

Scheduling;

Supervise employees;

H i re/train new employees.

> M a rshalls -2004-2006 L as Vegas, NV

C ustomer Service Assistant Manager

H andle all money deposits at the end of the day;

H i re/train new employees;

Supervise employees;

Opening/closing;

Scheduling

R EFERENCES AVAILABLE UPON REQUEST

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