Customer Service Representative

Ashley M. Seidensticker

Cell Phone: 614-***-****

Email: ***************@*****.***

Temporary Address

Permanent Address

* ******* ******, *** ***

**** ****** *****

Columbus, OH 43215

Columbus, OH 43235

EDUCATION

The Ohio State University, Fisher College of Business

Bachelor of Science and Business Administration: Operations - June

2011

Bachelor of Arts: Italian - June 2010

GPA: 3.51

Ohio State Media Marketing and Communication Scholar

WORK EXPERIENCE

Unilever

Trumbull, CT

Deduction Analyst

2010

. Defined, developed and implemented alternative central billing

process

o Saves company over $6 million in deductions yearly

o Reduced accounts payable by $4 million

. Coordinated and presented at live teleconference meetings between

Unilever and customers

. Researched 554 deduction claims and created efficiencies within

deduction operation's process

. Assisted 7 major clients improve their accounts receivable

turnover

. Created action plans for customers and sales representatives to

implement alternative central billing process

. Altered and improved Unilever's cash application process

. Received training in People Soft and SAP

Whole Foods Market

Dublin, OH

Customer Service Representative

2007- 2010

. Ensured proper upkeep of work environment while optimizing

workflow

. Recruited and trained new customer service representatives

. Delegated work flow tasks for closing operations

. Improved customer service, based on management feedback, through

development of new procedures

. Generated repeated business by familiarizing clients of new and

upcoming products

Dublin Dance Center and Gymnastics

Dublin, OH

Dance Instructor

2003- 2006

2008- 2009

. Facilitated student learning of proper technique with hands on

team teaching

. Taught students proper technique and dance skills

. Created instructive lesson plans on bi-weekly basis

ACTIVITIES

. Ohio State's Conversation Buddy program- aided in integration of

foreign researchers to American culture, 2007

. Head of Public Relations Committee for campus' Newman Center-

organized ad campaign 2007- 2008

. Scholars' Marketing group- Conducted market surveys on student

needs for Columbus Blue Jackets' market expansion, 2006-2011

. While attending OSU, I had the opportunity to study abroad in

Lecce, Italy at La Scuola Per Stranieri and Dublin, Ireland

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