Manager Maintenance
Resume:
Donna Hogg
*******@***.***
OBJECTIVE
Seeking full time position within the IT Department of a team oriented
company.
QUALIFICATIONS
Excellent organizational, communication, and multi-tasking skills.
Efficient, detail oriented, strong problem-solving skills, and quickly
adapts to challenges and new job responsibilities.
EXPERIENCE
July 2008 - January 2010 Apex Systems Inc. - Columbas, OH
Staffing Agency providing work at Kohl's E-Commerce
Distribution Center in Monroe Oh.
System Support Technician - Assisted in maintaining warehouse
management operations, including
the network, desktop and user issues.
. Use of EIS (Executive Information System) and ITIM (IBM Tivoli
Identity Manager)
. Maintain Motorola Symbol RF Scanners
. Maintain Xerox and HP Printer functions, physically, remotely, and
within print servers
. Establish and maintain network environment
. Troubleshoot IBM and HP PC's and Wyse Thin Client's
. Access Active Directory and NetOp through Citrix Metaframe
May 2002 - May 2008 Gulf Coast Jewish Family Services, Inc. - Clearwater,
FL
Non-profit social service agency that provides services to
adults, children, and families.
Over 700 employees operating programs in 32 counties in Florida.
IS Support Technician - Assisted in the installation and maintenance
of all computer hardware
and software. Led the HelpDesk support team.
. Created and maintained user LAN accounts, profiles, and Exchange
mailboxes
. Built and updated e-mail distribution lists
. Rebuilt computers, including Operating System and various software
downloads
. Managed daily back ups using Veritas
. Provided agency personnel with software applications, hardware, and
technical phone support
. Assisted in managing a large network of approximately 700 users in
a client/server environment - administered file shares and NTFS
permissions
. Inventoried all equipment
. Maintained an accurate account of all users, including logins,
primary systems used, and other identifying information
. Ran network cables as needed
. Troubleshoot and repair fax machines, printers, and system phone
problems
Maintenance and Safety Facilitator - Responsible for maintenance
administration and safety
program implementation for the Corporate Office and
all offsite locations.
. Act as Corporate Safety Coordinator. Review safety plans and make
suggestions for revision
. Assist in executing drills (fire, disaster, tornado, hurricane,
etc.) to identify strengths and weaknesses of written plans and
make improvements as required
. Prepares reports needed for chairman's presentation at Risk
Management/Safety Committee Meetings
. Conduct quarterly safety coordinator meetings. Educate agency
safety coordinators on a variety of topics and safety subjects
. Maintain transportation files, fleet files, renew vehicle
registrations, facilitate needed repairs, etc.
. Maintain manager's calendar and e-mails
. Assist in updating maintenance department policies and procedures
July 2000 - May 2001 American Voice and Data - Clearwater, FL
A small telecommunication company serving commercial businesses
in the Tampa Bay area.
Telephone Equipment Installer
. Installation, programming, and maintenance of Key Systems and Voice
Mail Systems
. Troubleshoot Phone System problems
. Network cable installations for commercial projects
October 1999 - July 2000 Schooner Prints - Largo, FL
Handprint wall coverings company. Rotogravure printing, sample
book binding, and commercial screen printing service.
Manufacturing Coordinator
. Coordinate processes and inventory in wallpaper manufacturing
. Expedite production planning and scheduling
AWARDS AND ACHIEVEMENTS
Employee of the Month, October 2006 - Awarded for performing a heroic
action involving clients and staff.
Employee of the Month, May 2005 - Selected among peers for outstanding
achievement in job
performance.
Employee of the Month, January 2003 - Recognized for consistency in
exceeding standards
established for the position.
Employee of the Month, January 2000 - Awarded for a great attitude and
perseverance in a
difficult position.
Currently working towards CompTIA A+ certification
Registered to volunteer through The United Way and The NASCAR Foundation
EQUIPMENT
Windows Server 2003 - Enterprise Edition Windows 2000
Terminal
Dell, Compaq, HP, and IBM Computers HP and Xerox printers
Aspire Phone System Amanda Voice Mail
Teleco/Toshiba Phone System Macrotel Phone System
Meridian Phone System Perfect Voice VM System
Macrovoice VM System
EDUCATION
Computer Technology
St. Petersburg College - Clearwater, FL
Electronics Technology
Pinellas Technical Education Center - Clearwater FL
Tool and Die Technology
Sinclair Community College - Dayton, OH
Elementary Education
Miami University - Middletown, OH
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