Customer Service Manager

Melissa R.M. Rohan

P.O. Box **** **********.****@*****.***

Gallup, NM 87305 Cell: 505-***-****

Dedicated customer service manager with 5+ years of experience in Hospitality Industry.

Developed a team to ensure a very pleasurable was had by our guests. Worked hard to

make sure our Hotel was recognized and received National rewards and recognition.

Respected banker and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by

example and ensure the execution of all safety, security, quality and store operations

policies.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement New Account Opening

Complaint Handling & Front End Supervision

Resolution Sales Experience

Retail Operations

Management

Professional Experience

Wells Fargo Bank Gallup, New Mexico 2010 to Present

Personal Banker

This position is primarily responsible for the sales and business development of the Bank.

New Accounts – responsible for cross selling and upselling bank products. It is my

responsibility to spend the time with the customer, develop the relationship and provide the

appropriate product to meet their needs.

Consumer and Business Loans – process loan applications for both personal and business

customers.

Sales and referrals training for fellow associates. I work with the Tellers and customer

service representative in product training and cross selling Bank products.

Compliance – I am responsible for compliance with all Banking regulations and internal

policy & procedure.

Comfort Inn & Suites Gallup, New Mexico 2009 to 2010

General Manager, Host

Served as General Manager for the hotel. My duties included:

Accounts Payable / Receivable

Payroll, General Ledger, Oversaw 15 employees, Ordering, Collections, Training

Marketing and Franchise Compliance

Sleep Inn Gallup, New Mexico 2009 to 2010

General Manager, Host

Served as General Manager for the hotel. My duties included:

Accounts Payable / Receivable

Payroll, General Ledger, Oversaw 15 employees, Ordering, Collections, Training

Marketing and Franchise Compliance

Edward Jones Investments 2003 2006

Business Office Manger

Served as Business Office Manager. My duties included:

New Account Opening / Placed Trades

Payroll, General Ledger, Oversaw 15 employees, Ordering, Collections, Training

Customer Relations

Marketing and general office duties

Gallup Federal Savings Bank 2003

2005

Bookkeeper/Customer Service Representative

General Ledger Reconciling

Corporate Account Reconciling

New Account Opening

Loan Servicing / Loan Document Preparation

General Customer Service

Customer Research

Accounts Payable / Accounts Receivable

Collections

Gallup Sales Company 2002 – 2003

Office Manager/Route Manager

General Bookkeeping

Accounts Receivable / Accounts Payable

General Customer Service

Organize Truck Routes

Collections

Education and Training

University of New Mexico Springfield, MA 1999 – 2002

Bachelor’s of Business Administration

Major: Economics

Minor: Agriculture

Gallup High School Class of 1999

General High School Curriculum

References

Available Upon Request

Contact this candidate