Quality Assurance Manager

Chad Kresser

**** ********* **., ********, **. **231

617-***-****- ********@********.***

EDUCATION

****-******* ******** ************* ******** SCHOOL

Waltham, MA

Master of Business Administration, expected May 2011, GPA 3.7

Relevant Courses: Marketing Mgt., Information Mgt., Statistical

Analysis

Fall 2010 UNIVERSITY OF INTERNATIONAL BUSINESS AND ECONOMICS

Beijing, China

Academic Semester Abroad

2001-2005 WITTENBERG UNIVERSITY Springfield, OH

Bachelor of Arts in East Asian Studies, minor in Business Management

EXPERIENCE

2010-Present STATE STREET CORPORATION / BRANDEIS UNIVERSITY

Waltham, MA

Team Leader, Academic Consulting Project

. Initiate and design project proposal for consulting

relationship with State Street Corp., resulting in a series of

corporate sustainability focused engagements

. Conduct executive interviews with operational management that

evaluate current practices

. Analyze best practices for achieving 3% water, 10% carbon, 5%

waste reduction goals

. Develop ongoing corporate programming that engages employees in

sustainability initiatives

2009-2010 BOSTON DIGITAL VENTURES Marbough, MA Intern,

Product Development Department

. Conducted competitive analysis of CRM industry, email-marketing

industry, and client-specific needs to identify new product

enhancements, resulting in 60% increase in new clients

. Presented findings to management, both account and director

level.

. Led research to identify a China-based manufacturing partner,

resulting in series of prospect development meetings

2008 CORPORATE RESEARCH INTERNATIONAL Findlay,

OH

Account Manager

. Created, launched, and maintained marketing research program to

determine global

marketing distribution breakdowns in Apple Computer's iPhone 3G

campaign, generating $196,000 in revenue

. Coordinated four internal departments and more than 350

independent field auditors to conduct research at 1300+

locations worldwide, resulting in project expansion to include

assessment of Apple Japan's Mac and iPod brand presence

. Led cross-functional team that synthesized data to form

actionable quality assurance information, and that produced

a comprehensive report for Apple senior management

2007. KAGOSHIMA PREFECTURE BOARD OF EDUCATION

Kagoshima, Japan

English Language Teacher

. Planned and executed four interactive lessons on daily basis

for 80 high school students

. Collaborated with city officials to launch community events on

American culture

OTHER

Computer Skills Microsoft Office, Oracle, Access, Stata, SQL, Photo Shop

Elements

Leadership Brandeis Consulting Club (President), Boy Scouts of America

(Eagle Scout and former Advisor),

Delta Tau Delta Fraternity (Alumni and former President), Karate

(black belt)

Languages Beginning Mandarin Chinese, Advanced Japanese (JLPT 3

Certified)

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