Customer Service Sales
Resume:
BERNICE MUNIZ
**** ******** ***. #* ****** Cucamonga, CA 91739 E Mail: abhne2@r.postjobfree.com / Mobile: 951-***-****
Education
University High School, 14707 Dixie Hwy. Miami, FL 33176 Graduated,
10/2004
Objective
To obtain an Administrative Assistance position that utilizes my 5 years of experience. Areas of expertise include
Recruiting and Customer Service. Payroll, Accounts Receivable, Proficient in office software such as
PowerPoint, Excel, Word, Outlook and Access. Proven ability to organize and manage a busy office, balance
multiple demands; detailed oriented, upbeat, with strong work ethic, interpersonal and teamwork skills.
Professional Experience
20/20 COMPANIES, 10565 Civic Center Dr. Suite 110 Rancho Cucamonga, CA 91730 11/2010 –
Present
Office Coordinator
• Responsible for sourcing qualified, diverse candidates through networking, internet postings, media and
referrals
• Manage all job ads for local office across media venues such as print and job boards to drive candidates to
the local office and/or opportunity meetings
• Coordinate and facilitate recruitment functions, including college, job and career fairs as required
• Ensure adherence to all equal employment opportunity laws
• Review sales order forms for completion and submit to Field Operations in a timely manner
• Responsible to print and distribute sales agents leads appropriately
• Help facilitate the reconciliation of required reporting
• Appropriately distribute client-branded apparel to sales team and track available stock; order office
supplies as required
• Update/correct information as requested by Sales Team in on-boarding and reporting systems
• Provide excellent customer service by facilitating and/or providing informal training and feedback to
internal customers
• Perform all other duties as assigned
ERCURY INSURANCE CO, 11000 Eucalyptus St., Rancho Cucamonga, CA 91730 10/2006 – 10/2007
M
Support Specialist II
• Performed administrative and secretarial support functions
• Processed payments
• Maintained accurate, up-to-date confidential client files included indexing and sorting client files
• General accounting functions; maintaining journals and accounts receivables
• Provided telephone support; investigated billing issues and/or disputes
• Maintained various logs and records according to procedures
• Opened, sorted and distributed department mail and/or reports; prepared outgoing materials for mailing
• Answer incoming calls on multi-line phone and respond to public inquiries; refer and/or redirect to other
persons in the department
• Strong interpersonal, communication, and organizational skills
ICTORIA GARDENS GUEST SERVICES/CALL CENTER, 12505 N. Mainstreet, Rancho Cucamonga, CA 91730 4/2005 – 7/2006
V
Assistant Manager
• Managed a team of 14 call center employees (customer service representatives)
• Directed call center operations as a liaison between clients, supervisors, and the customer service
representatives
• Administer performance management which included providing effective feedback, coaching, training,
professional development, and corrective action plans for the customer service representatives
• Develop sales techniques of each customer service representative to drive revenue growth
• Coordinate interviewing, hiring and peer training for new customer service representatives
• Monitor interaction between staff and callers to ensure quality assurance standards
• Accurately and efficiently input large amounts of data utilizing exceptional keyboarding skills
• Developed presentation and report formats used in monthly management meetings
• Processed payroll time reporting accurately to meet payroll deadline; identified and cleared discrepancies
• Generated weekly work schedules for call center employees
• Maintained office supplies and equipment
PRIORITY STAFFING 15820 Euclid Ave., Chino, CA 91710, 2/2003 – 4/2005
Customer Service/Call Center Representative
• Answer incoming calls on multi-line phone
• Placed phone orders, tracers
• Credited customer accounts for returns
• Processed mail for returns and credits
• Maintained special supervisor accounts.
OUTHLAND PARALEGAL Fontana, CA 92335 3/1996 – 3/2001
S
Administrative Assistant / Secretary
BERNICE MUNIZ
8319 Etiwanda Ave. #A Rancho Cucamonga, CA 91739 E Mail: abhne2@r.postjobfree.com / Mobile: 951-***-****
• Provided full administrative support to the southland lawyers and direct reports
• Organized details of meetings, agendas, travel arrangements, itineraries, expense reports
• Handled the inventory and requisitioning of supplies adhering to the budget
• Assisted with word processing projects requiring spreadsheets and presentations
• Effectively multi-task several complex assignments with tight deadlines
• Responsible for general office duties including faxing, filing, data entry and answering telephones and
front office customer service.
Technical/Software Experience
• Strong Multi-tasking skills
• Microsoft Office Specialist (MOS) Word, Excel,
• PowerPoint, Access, Outlook.
Contact this candidate