Manager Customer Service
Resume:
Tom w. odom
objective
My long term objective is to retain a position within
an organization for which I can personally advance
and utilize my extensive education to maximize that
organization's profits and values, while positively
influencing their core customer market base in a
innovative and expendable way. While growing core
market, I will aid in diversifying other areas with
the ultimate goal of making that organization the
premiere institution in its respective market.
Experience
11/2008-Current ADP - Automatic Data
Processing
Jackson, MS
Full Time - 40+ Hours
Billing Specialist
Handled all aspects of sales orders: initial order
entry, backlog changes, pricing updates, suspense and
express items.
Processed all aspects of manual billing, including;
monthly, quarterly and annual processings. Analyzed
and processed W2 Billing for all assigned regions.
Maintained the SBS and Majors Digitizing file.
Processed eFlow and iServe billing for all regions in
the Southeast SVC. I also helped with the annual
processing of W-2 billing for all clients across the
board.
Organized and maintained all SOX Compliance for
Accounting/Billing. Initialized the SOX tracking and
filing system. Primary person overseeing quarterly
audits: internal and external. Ensured all SOX items
were completed, reviewed and inventoried. Maintained
1st Invoice Review.
Responsible for maintaining position as liason
between Sales and Accounting for the Southeast
Implementation Service Center and a main line of
communication between Implementation and Resource
Management.
1 of 4 associates assigned to AVS order entry: Tax
Service, TotalPay Cards, Garnishment
1 of 6 associates assigned to Benefit product order
entry: Cobra and FSA
Processed all Technical No Start reverse terms and
extensions for all major clients while maintaining
corporate inventory of revenue and account extension.
Maintained weekly backlog reports for Tax and
Garnishment Clients.
Primary responsibilities included, but not limited to
San Dimas Billing, Ann Arbor Hosting, KBC11 Daily,
KPCMobil, EPOPS Balancing, RollCall Close, Weekly
Billing Close, Salesforce.com, Tax Exemption
Certification, Rate Changes, Suspense/Express, Team
Lead for Invoice Bundling, Year End Seminar Billing,
No Show Billing, 401K OOT Order Entry, 401K Starts,
WFN Migrations, HRB Starts and Loses, Benefits
Options Loses, LAR, Rollcall research and review, Bad
Business Takedowns, Client Profile, GEO Error
Tracking, Transaction Error Reportion, Deposit Check
Warehouse, Monthly Check Reconciliation, Majors
Technical No Starts, QMF Queries, returned mail,
ensured time sensitive and client critical documents
and requests were delivered to the regional Issue
Resolution Specialists.
The 1st to be promoted since Accounting was
transferred to Jackson, MS and operations began.
Was promoted in less than a year from Associate
Billing Specialist to Billing Specialist.
To date, I have received 9 eRecognition Awards from
various areas/people within the company.
Committee member of FIR (First Invoice Review) panel
to review errors for growth opportunities to help
minimize revenue loss while ensuring client
satisfaction at an acceptable corporate level.
Development and deployment of an intranet site for
Billing-Order Entry and Commissions to use as a
central informational systems hub. Create the flow
process of the site with developing a user friendly
interface by implementing the Sharepoint site tools.
10/2007-4/2008 Comcast, Inc
Jackson, MS
Full Time - 40 Hours
Customer Account Executive
Answered ingoing and outbound phone requests for
telephone and internet repair. (Call volume: 50 to 80
calls per day.)
Serviced customers by troubleshooting problems
customers had from their phone or internet services.
Answered general questions about billing and sales.
11/2006 - 5/2007 FEDEX Employees Credit
Assc Memphis, TN
Full Time - 40 Hours
Call Center Agent
Answered incoming calls from members/customers of the
credit association. Call volume ranged from 50 to
100 calls on a day-to-day basis.
Answered questions in regard to loan accounts,
deposit accounts, and any other inquiries the member
had, including all questions in regard to selling
bank products.
Processed stop payments on corporate and personal
checks.
Contacted customer about any overdrawn account or any
payment past due on loan(s).
06/2006 - 08/2006 1st Heritage Credit
Pearl, MS
Full Time - 40+ Hours
Assistant Manager/Collection Specialist
Handle Loan transactions by initializing applications
through closing of loan. Buy in live checks, verify
employment, sell all financial products offered.
Call potential and current past dues to collect on
accounts.
Minimize past dues down to the corporate goal of 3%
or less.
Chase accounts that default on payments 30 days or
more to collect funds on account or collect goods
securing the loan.
Handled all daily, monthly, and quarterly reports on
all past due accounts.
Managed a small staff of eight with input from the
other assistant managers and manager.
05/2003 - 06/2006 TRUSTMARK
CORINTH, MS
Full Time - 40 Hours
FSR/Teller Retail
Open deposit accounts, certificate of deposits,
investment accounts such as checking accounts, termed
out CD's, Individual Investment Accounts, and
annuities for both Personal and Non-Personal
customers.
Processed consumer loans/real estate loans and
handled all exceptions and past dues for these
accounts.
Create and manage excel reports to track sales on
deposits and loans; maintain and clear exceptions on
deposit and loan accounts in a timely manner and
present them to upper management on a weekly and
monthly basis.
Local trainer for both new tellers and Financial
Services Representatives.
/2002-08/2003 Trustmark Jackson,
MS
Full Time - 40+ Hours
Back-up Head Teller
Handled vault transactions such as shipment in and
out to the Federal Reserve.
Handled large volume of money ranging from $20,000 to
300,000 on a daily basis.
Managed five other tellers.
Responsible for making complex decisions on various
transactions on a day-to-day basis.
Partially responsible for collection of funds on
returned items, that either were deposited or cashed,
from companies and individuals that were returned due
to insufficient funds.
Trained new tellers.
Handled anywhere from a minimum of 300 transactions
to 600 transactions on a regular day basis.
08/1999-04/2000 Charles N. Parrott,
PLLC. Jackson, MS
Part Time - 20 Hours
Legal Secretary
Processed payroll and handled Real Estate
disbursements.
Responsible for preparation of loan packages after
all loan documents had been received and completed.
Responsible for contacting the necessary institutions
to insure proper and correct processing of Deeds of
Trust, Title Opinions and Appraisals and to receive
them in a timely manner.
Handled general office duties such as answering
phone, delivery of mail, faxing and copying of
documents and management of daily office
appointments.
Education
2005 - 2007 University of Mississippi
Southaven, MS
Seeking/Continuing Bachelor Degree in Banking/Finance
2004 - 2005 Northeast Mississippi CC
Booneville, MS
Seeking/Enrolled in Core classes towards Bachelors
Degree.
2001 - 2002 University of Southern
Mississippi Hattiesburg, MS
Seeking/Continuing Bachelor Degree in Management
Information Systems
2000 - 2001 University of Mississippi
Oxford, MS
Seeking Bachelor Degree in Computer Science.
1999 - 2000 Hinds Community College
Pearl, MS
Seeking Associates Degree in Liberal Arts
Participant in local Student Government.
1996 - 1999 Richland High School
Richland, MS
4 years enrolled in JROTC.
Graduated 6th in a class of 46.
Voted Class Favorite and Most Likely to Succeed my
senior year.
SPECIALTIES
Computer Programs/Applications: Symitar, Appication
Extender, Appro, LaserPro, BancStar, M&I, Delta
Computer Systems, CarFax, Equifax Eport, Microsoft
Excel, Word, Access, PowerPoint, Outlook, Money
Microsoft Office, WordPerfect, Microsoft Visio,
Visual Studio's 2003 & 2005, Linux, SQL, Unix, Adobe,
Windows 3.1, 95, 98, Net, XP, Vista and Microsoft
Visual C# Express Edition, Salesforce.com, eAccess,
QMF, Fusion, 5TAB, eFlow, iServe, IssueTrak, MR2000,
OTC/Oracle, eImaging.
Experience Specialties: Customer Service,
Collections, Managerial Skills
Computer Language: C#, Java, SQL, Visual Basic, C
HTML, ASP.Net
Tom w odom . e-mail **********@*******.***
705 parkview drive richland, ms 39218 601-***-****
REFERENCES:
Melissa Mitchell
Billing and O/E Tech Specialist
ADP
Aurora, CO
Tina Womble
Office/Facilities Manager
C.B. Ellis
504 Clinton Center Drive
Suite 4400
Clinton, MS 39056
Avery James
Owner
Deforest Wood Treating Plant
Bolton, MS
601-***-**** work
Kathy Primavera
Billing & OE Tech Support Specialist
ADP
99 Jefferson Rd
Parsippany, NJ 07054
***************@***.***
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