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Customer Service Administrative Assistant

Location:
Pflugerville, TX, 78660
Posted:
April 08, 2011

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Resume:

Faith Davis

***** ***** ************ ****. *** #*31 Cell: 512-***-****

Pflugerville, TX 78660 abhnbj@r.postjobfree.com

Objective

Utilize my knowledge and skills to the best of my ability; long-term position in a growing company. My ideal job

consists of a workplace where I can grow not only professionally but intellectually, where my own ideas are

received as well as innovative ideas and knowledge acquired in the past. I enjoy working in environments where

my knowledge and work is appreciated, and where I have economic stability and security within the organization.

Skills

• Proficient in analyzing data.

• Quickbooks.

• Microsoft Access; Microsoft Word; Microsoft Outlook; Microsoft Excel.

• Auditing accounts for errors.

• Process outgoing mail – folding, signing, and stuffing; 10-key.

• Exercising independent judgment, decision-making, and problem solving abilities.

• Answering phones and responding to email and fax inquiries.

Education

Pflugerville High School, 1301 West Pecan Street Pflugerville, TX 78660 May 2007

Diploma

American Association of Notaries

Public Notary

Experience

Stealth Logistics Group, LLC.

Realty Texas December 2010 to April 2011

Austex Pools and Construction, 1014 East 53rd Street Austin, TX 78751

Administrative Assistant

• Assist the CEO, Vice President of Operations, and other members of the executive staff daily by

preparing agendas, schedule meetings, and travel arrangements.

• Operate a variety of office equipment, such as fax machines, photocopiers, scanners, and telephone

systems.

• Administer oaths and affirmations, act as official witness during the signing of important documents to

prevent fraud, and keep a record of the documents certified in a public registry.

• Collect payments from clients and obtains signatures

• Compose correspondence, manage databases, and create presentations, reports, and other

documents.

• Interview prospective employees, provide training and orientation for new staff, conduct research on

the Internet, and operate and troubleshoot new office technologies.

• Negotiate with vendors, maintain and examine leased equipment, purchase supplies, manage

various areas, and retrieve data from various sources.

• Communicate effectively on the phone, in person and in writing.

Maximus, Inc, 4000 S I H 35 Austin, TX 78704 March 2009 to December 2010

CHIP Program Technician II

• Duties include validating and ensuring that data received from image assembly is correct.

• Reviewing applications for client's applying for the Children's Health Insurance Program, Medicaid,

and CHIP Perinatal to determine eligibility status.

• Processing supporting documentation received from the client to provide new coverage and/or

redetermine the client's eligibility in a timely manner while adhering to HIPAA guidelines and KPR

15 standards.

• Processing applications without tasks.

American Cancer Society, 11701 Stonehollow Drive Austin, TX 78727 October 2008 to December 2008

CPS Evaluator II

• Responsibilities include, but are not limited to guiding participants of the Cancer Prevention Study

through structured telephone evaluation interviews while adhering to National Institutes of Health

and HIPAA guidelines.

Pearson Educational Measurements, 905 West Howard Lane Austin, TX January 2008 to May 2008

Scanner/Final Pack

• QA/QC of products.

• Repair of packages with inappropriately scanned materials.

• Prepare testing documents for shipment.

• Assisting other co-workers as needed.

• Shipping and receiving packages with FedEx and UPS.

• 3rd shift experienced.

Harte-Hanks/Samsung, 2800 Wells Branch Parkway Austin, TX 78728 September 2007 to October 2007

Customer Service Representative

• Answering inbound calls in a high-volume call center environment.

• Assist customers with questions, comments, and concerns with their Samsung product.

• Complete trouble tickets and repair orders.

Greater Vision Christian Academy, 2114 West Howard Lane Austin,TX 78728

April 2005 to March 2007

Lead Teacher

• Responsible for supervising children while adhering to the Department of Family and Protective

Services guidelines.

• Maintaining cleanliness of classrooms and other areas.

• Scheduling conferences to discuss each child's progress and needs.

• Greeting visitors; "floating".

• Accepting payments and issuing receipts; analyzing data; audit accounts for errors; processed

outgoing mail – folding, signing, and stuffing; 10-key.

Albertson's, 1601 West Pecan Street Pflugerville, TX 78660 August 2005 to July 2006

Cashier/Bakery Demonstrator Coordinator

• Hands-on customer interaction.

• Handling large amounts of cash daily.

• Work under strict order to meet deadlines and critical time-sensitive baking requirements.

• Utilize creativity skills in presentations promoting pastries and other products.

• Responsible for morning, prep; generated daily reports on all items produced.

Eagle Wing Child Development Center, 821 Black Isle Drive Pflugerville, TX 78660

August 2002 to May 2004

Assistant Teacher

• Responsible for supervising children while adhering to the Department of Family and Protective

Services guidelines.

• Maintaining cleanliness of classrooms and other areas.

• Scheduling conferences to discuss each child's progress and needs.

• Greeting visitors; "floating".

• Accepting payments and issuing receipts; analyzing data; audit accounts for errors; processed

outgoing mail – folding, signing, and stuffing; 10-key.

Perform general clerical duties fax, photocopy, greet visitors.

Awards and Recognitions:

Pearson Educational Measurements

Certificate of Excellence – Caught in the Act (March 2008)

• Excelling and possessing qualities in a high degree

Certificate of Recognition Top Performer (April 2008)

• Received for my attention to detail, commitment to excellence, outstanding attitude and continually

exceeding expectations

Maximus, Inc.

• Certificate for Exceeding Production and Quality

• Received monthly for my attention to detail, commitment to excellence, outstanding attitude and

continually exceeding expectations.

References Available Upon Request



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