Quality Assurance Sales
Resume:
June M. Smallwood
**** ********* ****, ***. *** Home: 215-***-****
Philadelphia, PA 19154 abhnam@r.postjobfree.com Cell: 215-***-****
Summary
Outside Sales Professional who has combined strong sales with good service
and customer satisfaction to enjoy success. To achieve this kind of
success, I have utilized three Six-Point Formulas to guide me: The Six-
Point Sales Formula, The Six-Point Service Formula, The Six-Point
Satisfaction Formula. Using these formulas, I brand the service delivered
as being uniquely mine. Providing customer service and value that surpass
expectations results in satisfied, long-term customers who readily
recommend the service I offer to their friend and neighbors.
Professional Experience
Terminix International Corporation, Philadelphia, PA
2010 - Present
Quality Home Health Inspector - Sales
Served as a consultant using a six-point sales formula (establish trust,
explain the problem, explain the solution, sell the benefits, close the
sales and ask for referrals) to thoroughly inspecting 8-10 homes daily and
offer solutions to conditions favorable to termite and pest infestations
and energy deficiencies (Insulation) - solutions tailored uniquely to each
family and their way of life . Checked the basement, crawl space, garage,
attic, interior living areas and exterior perimeter . Checked woodwork,
ceilings, walls and floors for discoloration, settlement cracks or openings
due to moisture (moisture meter), faulty grading or plumbing leakages that
invite pests and wood destroying organisms - termites, fungi, powder-post
or wood boring beetles and carpenter ants . A colony of any of these
organisms may feast on a customer's home for as many as five years before
there are any visible signs of damage.
CLASSIC CLEANING SERVICES, Philadelphia, PA
2006 - 2010
Project Supervisor
Primarily served as a facilitator with the goal of ensuring that each
project was completed on time, within budget, and according to the
requirements
. Created and executed project work plans and revises as appropriate to
meet changing needs and requirements
. Identified resources needed and assigned individual responsibilities
. Managed day-to-day operational aspects of each project and scope
. Effectively applied the company's methodology and enforced project
standards
. Prepared for engagement reviews and quality assurance procedures
. Minimized the company's exposure and risk on projects
. Ensured project documents were complete, current, and stored
appropriately
. Project Accounting - Tracked and reported team hours and expenses on a
weekly basis
. Managed project budget - Determined appropriate revenue recognition,
ensured timely and accurate invoicing, and monitored receivables for
project
. Followed up with clients, when necessary, regarding unpaid invoices
. Analyzed project profitability, revenue, margins, bill rates and
utilization
BlueLinx Corporation, Lawrenceville, GA 1997-2006
Operations Management Staff
Provided high-level administrative support by conducting research,
preparing statistical reports, handling information requests, and
performing services such as inventory control and internal audits
. Coordinated all customer orders/truck deliveries grouped by region,
weight and proximity of stops
. Interpreted operating policies; exercised independent judgment and
assumed responsibility for decisions, consequences, and results having an
impact on people, costs, and/or quality of service
. Department representative selected to establish an employee guidelines
and procedures handbook
Rehrig Pacific Company, iNc., Lawrenceville, GA 1992-1997
Manufacturing/Production Technician
Used knowledge of polyethylene technology to provide quality assurance
. All polyethylene resins were subjected to incoming inspection testing and
certification prior to manufacturing
. Computer controlled extrusion systems and continuous in-line monitoring
during the manufacturing process assured conformance to dimension
specifications
. Product samples were routinely tested in accordance with ASTM, GLP, ISO
and ANSI quality assurance standards for short and long-term physical
properties
. Introduced and implemented Statistical Process Control to ensure all
products conformed to a broad range of recognized manufacturing and
installation standards and specifications
. Trained new Quality Assurance employees in testing density, melt index,
carbon black content (ASTM D 1603) and Infrared (IR) Spectroscopy of
resins, additives and concentrates
The Vault Company, Inc., Norcross, GA
1990 - 1992
Microtechnician
. Responsible for conversion of hard copy files to microfilm and microfiche
for this Document Storage Management Company
. Personally handled assignments for organizations such as Georgia-Pacific
Corporation, Georgia Baptist Hospital and Anacomp
. Insured that vital business records were properly converted, organized
and catalogued
. Operated an array of Micrographic Machines, including Datagraphic
Processors, Duplicators, Densitometer, Planetary and other Cameras;
trained & supervised other technicians
.
Education
BSc, Chemistry, Morehouse College, Atlanta, GA
Professional Development
Diploma - Business Operations
AKERS Learning Center, College Park, GA
REFERENCES:
Dr. Troy L. Story, PhD
Chairman, Chemistry Department
Morehouse College
830 Westview Drive, SW
Atlanta, Georgia 30314
Donna M. Shripka
Operations Manager
BlueLinx Corporation
200 Hosea Road
Lawrenceville, Georgia 30245
Phil Ford
Shift Supervisor
Rehrig Pacific Company
1000 Raco Court
Lawrenceville, Georgia 30245
Amelia L. Johnson
Manager/Owner
Classic Cleaning Services
675 E. Street Road, Ste. 707
Warminster, PA 18974
Robert Byer
Branch Manager - Northeast Region
TERMINIX International Company
2843 Southampton Road
Philadelphia, PA 19154
April 12, 2011
Dear Sir or Madam:
I am very interested in exploring the possibility of joining your firm in a
responsible and challenging position as an Inside Sales Representative. I
realize servicing customers is the reason for being in sales. The products
and services pay my wages and benefits. My goal is two-fold: to help keep
current customers and get new ones if I am to contribute to the overall
growth and to provide more service than my customers expect - never letting
my service become routine but always making it exceptional. As such, my
primary focus as a sale professional must be to meet and exceed each
customer's expectations for the products or services so that they become
customers for live. My objective is to be so good at caring for each
customer that I will keep him or her forever, and my example of superior
service will attract more customers. These experiences have given me a
heightened appreciation for teamwork, attention to detail and the value of
doing the job right the first time. I am looking for a high performance
organization to which I can make a long-term commitment and further develop
my skills and knowledge.
I have consistently displayed an eagerness for top performance in all
endeavors; especially, in helping improve customer relations. I am well
organized and goal-oriented; I learn new concepts quickly and easily; and I
always demonstrate a positive and capable attitude toward any project in
which I am involved.
I firmly believe these qualifications will enable me to become an asset.
Please contact me to schedule a time when we can discuss how my education
and experience would contribute to the continuing growth of your company.
Thanks for your time and consideration. I look forward to talking with you
further.
Respectfully yours,
June M. Smallwood
Enclosure (1)
JMS/tys
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