Customer Service Insurance

Alicia R. Miller

**** ******** ***** ***. * ~ Wilmington, NC 28403

910-***-**** ~ abhn9d@r.postjobfree.com

EMPLOYMENT OBJECTIVE

To contribute to an organization that can utilize a dedicated and

hardworking medical professional with

exceptional business, interpersonal and management skills; as well as,

education and knowledge of Health

Sciences.

QUALIFICATIONS SUMMARY

Experience and education in Health Sciences with an emphasis on patient

care and clerical duties. Experienced in clinical and hospital settings,

senior care, and customer service. Currently enrolled in online courses to

complete MBA in Health Care Management at Keiser University Graduate School

in Fort Lauderdale, Florida with plans to graduate in February

2012.Experience with all facets of owning and operating small business.

Ability to flourish in a fast-paced, challenging environment while never

losing focus that clients/patients are top priority.

EDUCATION

Keiser University Graduate School, Fort Lauderdale, FL

Present

M.B.A. ~ Health Care Management Concentration (Online Program)

. Anticipated graduation date: February 2012

Keiser University Daytona Beach, FL 2010

Bachelor of Science Degree ~ Health Science Administration

. Cumulative GPA: 3.91/4.00

Forsyth Technical Community College Winston-Salem, NC

Associate of Applied Science Degree ~ Ultrasound

2005

WORK HISTORY

Independent Pampered Chef Distributor Wilmington, NC

1991-2003

Owner/Operator

. Managed all aspects of owning and operating a home based business

Plantation Village Wilmington, NC 02/2010 -

Present

Fine Dining Server

. Responsible for the service needs of residents in an independent life

care facility

. Answer resident phone calls for meal orders and reservation requests

. Improved accuracy of delivery meals to residents, improving resident

satisfaction

. Work with dining room staff in team effort to maintain dining room and

ensure excellent service for residents

Holt Oil Company Wilmington, NC 03/2009 - 07/2010

Customer Service Clerk

. Assist customers with purchases

. Open store, set up registers, count money drawers, balance register at

end of shift

. Stock shelves and coolers, keep store clean and assist customer with

requests and information

Publix Supermarkets Newnan, GA 03/2007 - 06/2008

Produce Associate

. Assisted customers, unloaded produce truck and stocked shelves

. Responsible for inventory and prep of fruit/salad bar

. Assisted with department inventory, stocking, and daily pulls

Kinsley Dental Perry, GA 02/1990 - 12/1990

Billing/Collections Representative

. Assisted clients with payments, billing options, and insurance problems

. Entered data and completed paperwork for exams and assisted with filing

charts

. Filed insurance claims and mailed out monthly statements, followed up on

insurance and patient payments, assisted with other front office duties

including scheduling and answering phones

**Prior to obtaining my college degree I was a home-school mother for 16

years. I volunteered at church and with home-school groups while teaching

my children and running a part-time home-based business.

COMMUNITY SERVICE

Nov. 2005 - Mar. 2006 Crisis Pregnancy Center, Newnan, GA ~ volunteer

ultrasound tech

Mar. 2009 - June 2009 Davis Healthcare System, Wilmington, NC ~ resident

volunteer

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