Customer Service Health

Akeila M Randle

**** ********* ****

Atlanta, GA 30349

Mobile: 678-***-****

Email: ************@*****.***

WORK EXPERIENCE Food and Drug Administration January/2011 - Present

Chicago, Illinois

Consumer Safety Officer- Retail Food Specialist

- Provides comprehensive investigational,

inspectional, and technical assistance to the

states concerning the Retail Food Program.

-Serves as a principal Regional contact to a

specific group of states and to key personnel.

-Recommends to state and local health agency

officials new enforcement approaches to health

issues.

-Conducts or coordinates activities to implement

new programs and policies, provides expert guidance

and technical assistance to states.

-Conducts on-site visits to evaluate state

inspection and program control policies.

-Certifies and re-certifies assigned State Food

Service Officers.

Conducts presentations on technical subject matter

to regulatory officials, industry, associations,

and academia.

Cobb Public Health July/2005 -

December/2011

Smyrna, Georgia

Environmental Health Specialist IV

-Planed and conducted inspections of assigned Food

Service Establishments, swimming pools, and on-site

sewage management systems for compliance with

applicable health codes in the Public Health

District.

-Reviewed, analyzed, and interpreted various

technical and scientific plans and reports as

required.

-Prepared applications, permits, and technical

reports.

-Gathered evidence and initiated appropriate

enforcement action to bring a non compliant

facility, property, or person into compliance in an

expeditious manner.

-Provided factual testimony in formal legal

proceedings, acted as a witness, provided case

support to the legal community and provided

technical and regulatory support for criminal or

civil investigations.

-Investigated and responded to complaints and

request for service from the public regarding

specific environmental health issues and

appropriate protocols.

-Issued notices or violations or legal citations

according to established policies.

-Trained new hires and less experienced associates

in environmental health inspections and regulatory

responsibilities.

- Assisted in Standardization process and

procedures for staff related to Retail Food

Inspections

- Taught Serv Safe, a mandated two day course

provided to food service establishments, once a

month

-Conducted public health educational training at

schools, facilities, and professional association

meetings for individuals or groups when requested.

-Maintained knowledge of current policies, laws,

trends, and developments in the field and applies

pertinent new knowledge to performance of other

responsibilities.

-One of eight members on the Balance Score Card

committee responsible for creating Mission and

Vision statements along with strategy maps, metric

dictionaries, and future goals for Environmental

-Supervised three employees

Ruby Tuesday August/2001 -

July/2006

Douglasville, Georgia

Manager

- Responsible for training new hires in restaurant

menu, food safety, and customer service

-Provided technical assistance to a staff as large

as 65 employees

- Over saw projected weekly budgets, inventory, and

employee schedules

- Was responsible for opening and closing

procedures including proper cash handling and basic

office and accounting administration

- Screened potential new hires and conducted first

interviews

Fulton County Department of January/2004 -

Health and Wellness May/2004

Atlanta, Georgia

Intern

- Worked closely with public health advocates to

ensure that the overall function of the department

was properly handled

- Researched and created a storyboard of the Human

Pavilion Virus (HPV) as it relates to cervical

cancer that was shown at all local Health

Departments.

Office of School Readiness May/2003 - August/2003

Atlanta, Georgia

Summer Food Service Program Reviewer

-Conducted on-site reviews of Non- Profit

Organizations to ensure that the United States

Department of Agriculture and OSR policies were

enforced.

-Verified Claim reimbursements and projected

program budget

-Generated Corrective Action Reports

EDUCATION Clark Atlanta University

Atlanta, Georgia US

Bachelor's Degree - May/2004

134 Semester Hours

Major: Community Health Education

Minor: Health Care Management

GPA: 3.2 out of 4.0

Relevant Coursework, Licensures and Certifications:

. Dean's List

. Pre-Professional Health Society

. Allied Health Society

-Miss Allied Health Society 2003-2004

. Pre- Alumni Council

JOB RELATED -ICS/NIMS 100, 200, 300

TRAINING September 2006

-ServSafe Food Protection Manager Certification

September 2006

- ServSafe Proctor

September 2006

-Certified Pool-Spa Operator Certification

April 2007

-On- site Sewage Management Inspector Level I

July 2006

-On-site Sewage Management Inspector Level II

December 2006

- Agro security Awareness Training

February 2007

-FD215 Managing Retail Food Safety

January 2008

- Standardized Retail Food Inspection and Training

Officer

September 2008

-FD312 Special Processes at Retail

March 2010

-FDA ORAU online courses ( course list available

upon request)

-CDC Environmental Health Training in Emergency

Response

March 2010

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