Customer Service Assistant

Angelita Pagan

*** **** ******** ****** ************, PA 19140

267-***-**** ***************@*****.***

Objective: To obtain a full time Customer Service position with a growing

organization were I can utilized my skills and experience to assist others,

with room for advancement with in your organization.

Skills: Fluent in speaking Spanish and English, Knowledge of Microsoft

Word, Excel and PowerPoint.

Experience:

Transitional Work Corporation 05/10 - 05/11

Clerical Assistant/Trainer's Assistant Philadelphia, PA

. Open, date stamp and sort mail by record number, social security number

or other identifying information

. Distribute sorted mail into designate location

. File documents in Alpha order into the existing file system

. Remove samples, and paper clips to prepare documents for scanning

. Scan documents, files and records identified by Supervisor

. Archive documents, files and records identified by Supervisor

. Purge and/or shred documents, files, and records identified by Supervisor

. Perform additional Clerical Assistant duties as instructed and assigned.

. Assisting clients with creating, and correcting Resumes, Cover letters,

and References documents

. Assisting clients with the completion of employment applications

. Assisting trainers with work shops

. Assisting trainers with clerical duties, and recording client attendance

Esperanza Earn Center 04/09 - 09/09

Intake Assistant

Philadelphia, PA

. Assisted clients' with the completion of Intake forms to create an

organized environment to assure excellent time management

. Supervised clients while they completed assessment and placement tests

. Collected, prepared, and organized intake documents in a timely manner so

they could be submitted to proper departments

. Saved time, and paper when prepared client intake portfolios, and

documents

T and T Lounge 09/06 - 09/07

Assistant Manager Philadelphia, PA

. Supervised and trained new employees to assist customer in a timely but

pleasant fashion

. Processed cash transactions, in regards to food, drinks, and performed

inventory

. Performed daily inventory of the supplies to maintained organization

cleanliness, of the establishment

American Staffing 02/07 - 08/07

Picker/Packer Philadelphia, PA

. Trained and managed four to five employees to achieve significant

improvements in their productivity

. Trained, new employees in the proper manner of preparing items to be

prepare for shipment

. Arranged and prepared special orders of products for shipment

. Executed daily operations of inventory and kept records of services in

progress

Allied Barton Security Services 02/03 - 05/04

Customer Service Representative King of Prussia, PA

. Resolved customer requests concerning refunds and grievance in an

appropriate manner to guarantee customer satisfaction

. Kept accurate account of all services, render to customers assure

improvement in all services and protection of the company

. Answered customer's telephone calls and in-person inquiries and directed

customers to appropriate designated areas for Payment

. Successfully conducted security tours of enter parking garage to assure

the safety and security of the customers and their property

. Processed customer check, cash, and credit card payments

Education: The Lighthouse General Equivalency Diploma

Philadelphia, PA

References: Available upon request

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