Customer Service Care
Resume:
Sabrina Wilson
Oxford, NC *****
**************@*******.***
OBJECTIVE
A self-motivated individual seeking to obtain a customer service position.
TECHNICAL SKILLS:
Operating systems: Windows 2000+, XP Software: Microsoft Office
Highlights of Qualification
Expert knowledge and ability in written and verbal communication.
Strong skills in time management, prioritization, and meeting deadlines.
Team worker who sees the overall picture while focusing on primary
responsibilities.
Multi-tasking individual with strong problem-solving skills.
Work Experience
Accentuate Staffing/ Bandwidth Customer Care Specialist 8/2/2010 to 10/2010
. Answer incoming phone calls within Standard Level Agreement (SLA)
. Respond to customer care emails within SLA
. Open tickets for customers regarding technical and billing questions
. Provide status updates to customers and carriers
. Responsible for working non technical customer care tickets
. Direct all calls to appropriate departments
. Provide excellent customer care service to all customers
Fidelity Investments 401k and Health Insurance CSR 06/2009 to 12/2009
. Handle incoming phone calls from multiple clients' annual enrollment
elections.
. Issue work orders for appropriate solutions to complaints and request.
. Assist employees through company benefits website
. Assist colleagues with questions through same time
. Assist with Loans and withdrawals
ACS- Sprint / AT&T Customer Service Specialist 02/07 to 06/09
Assist customers with billing inquires and service contracts.
Provide phone and via web customer service and execute customer requests.
Managing work lists within 30 to 50 requests regarding customer's
disputes for bills or cancellation of service.
Follow up with customer trouble tickets issues and provide resolutions.
Monitor customer service issues and assist in implementing process
improvements.
Perform product sales
Follow up with customer inquiries and complaints and provide resolutions.
EDUCATION
Middle Creek High School 05/2005
Wake Technical Community College 02/2006
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Phishing scam
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